Image Restoration

Question 1

William Benoit’s Image Restoration Techniques

Answer 1

1. Denial - Claim you didn’t do it
2. Shifting the Blame - Switch it to someone else
3. Provocation - scapegoating
4. Defeasibility - Didn’t know enough information
5. Accident - Not my fault
6. Good intentions - Thought I could help
7. Bolstering - tell good to reduce bad
8. Minimization - it wasn’t that bad
9. Differentiation - distinguish it from the worse act
10. Transcendence - place act in a different context
11. Attacking Accuser - attacking creditability
12. Compensation - bride them to go away
13. Corrective Action - restore to original state
14. Mortification - Admit guilt

Question 2

William Benoit’s Image Restoration Techniques

Answer 2

1. Denial - Claim you didn’t do it
2. Shifting the Blame - Switch it to someone else
3. Provocation - scapegoating
4. Defeasibility - Didn’t know enough information
5. Accident - Not my fault
6. Good intentions - Thought I could help
7. Bolstering - tell good to reduce bad
8. Minimization - it wasn’t that bad
9. Differentiation - distinguish it from the worse act
10. Transcendence - place act in a different context
11. Attacking Accuser - attacking creditability
12. Compensation - bride them to go away
13. Corrective Action - restore to the original state
14. Mortification - Admit guilt