Chapter 5

Question 1

5 main conflict styles (according to Rahim’s cooperativeness and assertiveness)

Answer 1

1. Avoid (Culture)
2. Accommodate (Criticize Loop)
3. Compete
4. Compromise
5. Collaborate

Question 2

Principle of Error

Answer 2

You knew what to use (Style) and you messed up.

Question 3

Threats, Warnings, Recommendations, Promises

Answer 3

Control the outcome or not and is it a negative consequence or is it a positive consequence?

Question 4

Verbal Aggression/Verbal Abuse/Bullying

Answer 4

Not one of the five conflict styles. Inappropriate behavior.

Question 5

Rhetorical Sensitivity

Answer 5

Ability to use the correct style in the appropriate situation