Chapter 3

Question 1

TRIP Goals

Answer 1

1. Topic - rarely satisfying
2. Relationship - who are we to one another?
3. Identity/facework - Who am I in this interaction?
4. Process - What communication process will be used?

Drivers of disputes - Relational and Identity

Question 2

Prospective, Transactive, and Retrospective Goals

Answer 2

1. Prospective - What is my goal in getting into the conflict
2. Transactive - Goal changes during the conversation.
3. Retrospective Goals - End goals