IFSTA Company Officer: Ch. 5

Question 1

What are the (3) primary types of speech?

Answer 1

Persuasive
Informative
Instructional

Question 2

What is a policy?

Answer 2

Guide to organizational decision making

Question 3

How much percent of non verbal communication is body language?

Answer 3

55

Question 4

Which type of communication is characterized by Casual language and nonverbal cues, frequent changes of the speaker and listener roles and has spontaneity?

Answer 4

Interpersonal

Question 5

What must occur for communication to be effective?

Answer 5

Sender and Receiver must agree on its purpose

Question 6

What are the (6) basic emotions the face to show?

Answer 6

Happiness, Sadness, Surprise, Fear, Anger and Disgust

Question 7

What is a procedure?

Answer 7

detailed plan of action

Question 8

How long is the average paragraph?

Answer 8

75 - 125 words long

Question 9

What are the (3) elements of non-verbal communication?

Answer 9

Body Language
Vocal Tone
Personal Appearance

Question 10

Nonverbal communication transmit ____ percent of any mesage.

Answer 10

93

Question 11

What is the first step in writing any document ?

Answer 11

determine the audience, scope and purpose

Question 12

The face can show how many basic emotions?

Answer 12

Six

Question 13

38 percent of non verbal communication is:

Answer 13

Vocal tone and inflection

Question 14

What are the four most common forms of communication within the fire and emergency services?

Answer 14

Informal interpersonal
Oral
Written
Incident Scene Communications

Question 15

What are the (5) C’s of radio communication?

Answer 15

Conciseness
Clarity
Confidence
Control
Capability

Question 16

What are (5) general purposes for interpersonal communication?

Answer 16

Learning
Relating
Influencing
Playing
Helping

Question 17

___ percent of the transmitted message during communication is actually verbal.

Answer 17

7