IFSTA Company Officer: Ch. 3

Question 1

Leadership as also been called what (7) things?

Answer 1

Trait, Behavior, Skill, Talent, Characteristic, Science and Art

Question 2

What can Company Officers do to reinforce their leadership skills as part of their professional development?

Answer 2

Read and take classes

Question 3

What is IAFC?

Answer 3

International Association of Fire Chiefs

Question 4

According to IAFC, which level is a Supervising fire officer?

Answer 4

Level 1

Question 5

According to IAFC, which level is a Managing fire officer?

Answer 5

Level 2

Question 6

What are 3 types of Managing fire officers?

Answer 6

Battalion, District and Assistant Chiefs

Question 7

According to IAFC, which level is an Administrative fire officer?

Answer 7

Level 3

Question 8

Name a type of Administrative Fire Officer?

Answer 8

Division Chief

Question 9

According to IAFC, which level is an Executive Fire Officer?

Answer 9

Level 4

Question 10

How does the textbook define Industriousness?

Answer 10

Working hard to fulfill duties

Question 11

What is the first step in developing leadership skills?

Answer 11

Study successful leaders and develop leadership traits

Question 12

Ethics is sometimes called what?

Answer 12

Moral Philosophy

Question 13

What are the (4) reasons for lying?

Answer 13

Basic Need
Affiliation
Self-Esteem
Self-Gratification

Question 14

First line supervisors should categorize activities into what (3) priority levels?

Answer 14

Emergency Response
Preparation for emergency response
Organizational Duties

Question 15

What is the best tool for combating groupthink?

Answer 15

Team diversity

Question 16

What does the S in the SMART acronym mean?

Answer 16

Specific

Question 17

What does the M in the SMART acronym mean?

Answer 17

Measurable

Question 18

What does the A in the SMART acronym mean?

Answer 18

Attainable

Question 19

What does the R in the SMART acronym mean?

Answer 19

Realistic

Question 20

What does the T in the SMART acronym mean?

Answer 20

Timely

Question 21

What are the 4 stages of becoming a cohesive team?

Answer 21

Forming, Storming, Norming, Performing

Question 22

Which stage may result in conflict due to jockeying for internal leadership or exerting influence over the group?

Answer 22

Storming

Question 23

What is Adjourning?

Answer 23

The planned termination of a group task.

Question 24

What is the process of giving motivational direction, positive reinforcement and constructive feedback to employees?

Answer 24

Coaching

Question 25

What is a formal process which assists participants in identifying and resolving problems that are affecting performance?

Answer 25

Counseling

Question 26

What is the four step method of counseling?

Answer 26

Describe current performance
Describe desired performance
Gain a commitment for change
Follow up the commitment

Question 27

Acknowledgement of achieving objectives should occur:

Answer 27

As soon as possible

Question 28

What is the process of controlling or directing available resources for the purpose of achieving a goal or objective through use of authority or persuasion?

Answer 28

Managing

Question 29

What are the (4) management functions?

Answer 29

Planning
Organizing
Directing
Controlling

Question 30

What are (3) management skills?

Answer 30

Administrative
Human and communication
Conceptual and decision making

Question 31

What are two broad categories for plans?

Answer 31

Standing Plans and Single Use Plans

Question 32

What kind of plans are policies, procedures and rules used frequently to manage daily activities?

Answer 32

Standing Plans

Question 33

What kind of plans chart the organizations course and taken into account external factors that may affect the organization?

Answer 33

Strategic Plans