IFSTA Company Officer Flashcards
What is the first level supervicsor in the hierarchy
company officer
what is the NFPA standard for fire officer
1021
NFPA levels of management
level 1 - first line supervisor (company officer)
level 2 - mid level (BC)
level 3 - first line management (administrative chief)
level 4 - executive fire officer (chief)
What is the largest group of supervisors
captains
what is a “line function”
provide service directly to external customers based on the organizations mission statements and goals
what is a “staff/support function”
provides service to the line units, based on the organization objectives and goals
how are knowledge and skills developed
from manuals and courses
how are abilities developed
based on experience and work ethics
what is there difference between training and education
training emphasizes job specific objectives
education emphasizes knowledge based objectives
leader definition
a person who leads or directs a unit
supervisor definition
a person who is responsible for directing the performance of other people or employee
what is the company officers most important task
crew safety
questions or criticism of policies should go where
to the administration in private, not publicly
company officer is the link between…
the unit and the organization
manager definition
individual who accomplishes organizational objectives through effective and efficient handling of material and humans
chain of command definition
order of rank and authority in the fire and emergency services
what does authority refer to
the legal ability of an individual to make decisions
what must you make sure when delegating
the employee is capable of doing the job
what does authority go hand in hand with
responsibilty
what is unity of command
each person must have only one boss
sidestepping defined
going around a link in the chain of command to deal with an issue
what is functional supervision
allows a worker to report to more than one supervisor
what is division of labor
dividing large jobs into smaller jobs
what is mutual aid
predetermined agreement made upon request
what is automatic aid
predetermined agreement automatically dispatched
what makes outside aid different
services are usually paid for
supervisor vs manager
supervisor oversee individuals, managers oversee projects or programs
what is the best way to combat “group think”
team diversity
What are SMART objectives
specific, measureable, attainable, realistic, timely
what does effective feedback need
to be positive, immediate, direct, and frequent
four management functions
planning, organizing, directing, controlling
four criteria needed for a hostile work environment
discriminatory, pervasive, severe, employer knew but didn’t intervene
what are the six steps to conflict resolution
identify the problem diagnose the problem determine correct response alternative options convert decision to action implement the decision
what is the main purpose of discipline
educate
what should all discipline start with
gathering information
preventative vs corrective action
corrective is always done in writing
what is a grievance
a complaint against management
according to studies, how much can nonverbal communication transmit
93%, 55% is body language, 38% is vocal tone and inflection
components of active listening process
input, evaluating, responding
what kind of speeches are there
persuasive, informative, instructional
are memos and emails public documents
yes
what do policies define
what must be done
what do procedures describe
steps required to comply with the policy
what two things must communication procedures accomplish
common terminology, periodic progress reports