Human Behavior

Question 1

Reactions to stress (normal and abnormal)

Answer 1

Normal: respond rapidly and exactly within the limits of their training (e.g. Engine failure immediately enter auto and continue checks)
Abnormal: responding in the wrong way and potentially aggravating the situation (e.g. Excessive sweating or paleness, over-reacting- to much input on controls, inappropriate laughter, mood swings, and freezing up)

Question 2

Defense mechanisms (DRFDRCDR)

Answer 2

D- DENIAL OF REALITY: ignoring or refusing to accept unpleasant realities. Denies completely (e.g. You added left pedal instead of right. No I didn't)
R- REACTION FORMATION: hiding unfavorable things by developing opposite attitudes (e.g. I love 180 autos lets do them all day. Make them prove it go do 180's)
F- FANTASY: physical or mental stay of removing oneself from frustrating problems (e.g. Student isn't paying attention in class or cancels multiple classes. Set goals, take breaks, or tell a familiar story)
D- DISPLACEMENT: anger that can be subtle or very pronounced shown in many different ways. (E.g. Student starts yelling and screaming or they start jerking the controls. Handle with great care, address when on the ground if possible)
R- RESIGNATION: becoming frustrated, possibly losing interest or giving up altogether (long term) (e.g. Student is burnt out and stops coming to class. Try to prevent this as best as possible, try to recapture their passion)
C- COMPENSATION: attempt to disguise the weak or undesirable qualities with more positive ones. (E.g. That wasn't your best auto. Yeah but did you see Thant entry! Agree and critique constructively and specifically)
P- PROJECTION: blaming ones own shortcomings on others excuses (e.g. You failed check-ride blame your instructor for not teaching you properly. Accept some blame but not all do not blame back just teach it now)
R- RATIONALIZATION/REPRESSION: subconscious technique for justifying something improper (e.g. Over correcting pedals, student blames it on the wind. Point out the wind sock is dead and their feet are moving excessively) 
R- REPRESSION: becoming frustrated, possible losing interest or giving up

Question 3

Effective communication (4 elements)

Answer 3

1. Communication takes place when one person transmits ideas or feeling to others.
2. Source: concerns the communicator and his techniques of communication
3. Symbols: oral and visual codes (words, gestures) that transmit a message when combined
4. Receiver: only when the receivers react with understanding and change their behavior accordingly has communication taken place

Question 4

Barriers to effective communication (COIL)

Answer 4

C- CONFUSION OF SYMBOL: different meaning for certain people (e.g. Piston engines reliable vs unreliable)
O- OVERUSE OF ABSTRACTIONS: not detailed enough in meaning (e.g. Saying aircraft rather than helicopter)
I- INTERFERENCE: something else is interfering with ones ability to understand (e.g. Internal- Stress, loss of job, ect… External- TV or people talking)
L- LACK OF COMMON CORE EXPERIENCE: using slang or jargon or tricks of the trade (e.g. TPA vs traffic pattern altitude, FAF vs final approach fix)

Question 5

Marslow’s hierarchy of needs (5 things)

Answer 5

PHYSICAL NEEDS: food, water, shelter
SAFETY NEEDS: protection against danger threats
SOCIAL NEEDS: need to belong and associate or feel like you fit in when your new
EGOTISTICAL NEEDS: self-esteem, reputation, recognition and or appreciation
SELF-FULFILLMENT NEEDS: ones own potential. The 70 year old that goes back to college.