HRM 2, Workshop strategy, structure and culture Flashcards
What is organizational culture
system of shared assumptions, values and beeliefs that show employees what is approopiate and inappropriate behaviour.
individuals not aware –> only when comparing to other organizations
Why does organiztional culture matter?
can create a compatative advantage. -> increased performance ( + important to have a culture that fits with deemand of compay’s environment.
having the wrong company culture –> performance difficulty –> barrier preventing company from changing and taking risks
Levels of organizational culture schein
Assumptions –> deepest level –> reflect beliefs about human nature and reality
Values –> shared principles, standards and goals
artifacts –> visible, tangible aspects of organizational culture
Proactive service culture
when every person in your organization views their role through the lens of the customer
Customer impact –> culture of service throughout your organization which then impacts your customer’s lives.
How are cultures created?
founder’s values –> early company’s culture tied to personality, background and values of it’s founder –> hard to change + determinees rules, structure and staff.
Industry demands –> industry demands acts as force to create similarities among organizational cultures.
goals & and assumptions
Two configurations –> organizational culture structures
Mechenical structure:
formalizeed and centralized –> specific job descriptions –> rigid and resist change –> unsuitable for innovative and taking quick actions –> discouraging individual initiative + lower levels of intrinsic motivation of the job.
advantages –> only when environment is more stable –> efficiency –> max out + min costs
Organic structure
flexible and decentralized and lower level of formalization –> communication more fluid and flexible –> employees perform based on duties on specific needs –> higher job satisfaction
6 components of high performing culture
You have to define the culture –> what is high performance and what are desired behaviours
set direction –> what is the vision for the organization? –> purpose
communicating the culture –> what types of communication are you going to use
organize your team to support the culture –> how? what process?
manage performance –> goals of organization + measure people’s performance? + how right behavioral incentives?
live th eculture every day –> how reinforce desired behaviour and get rid of counter behaviours
