HR management chapitre 7 Flashcards
What is job performance?
It is the contribution of an employee through results or behaviors corresponding to the expectations of his/her superiors.
What are the 5 players needed to reach HR objectives?
- Top-level managers
- Managers
- HR professionals
- Employees
- Legislators
What is the performance management process?
It is an ongoing process that includes defining expectations, observing behaviors, giving feedback on, assessing and improving employee and team performance.
What are the 5 steps of the performance management process?
- Take owenership of the strategic context.
- Define expectations
- Support performance
- Evaluate performance
- Propose an action plan
What is the first step for a manager to master strategic goals?
It is to know their company’s strategic environment.
What is the second step for a manager to master strategic goals?
It is to communicate the objectives and explain them to employees.
What are performance expectations?
They are the results or behaviours that the manager wishes to obtain from an employee; these elements will enable the manager to ascertain whether the employee has performed well.
What are the 2 types of performance expectations?
- Results
- Observable behaviours
What are results?
They represent the outputs of an employee’s work: they are targets to be achieved that can be translated
What are observable behaviors?
They are those that employees must present in their work.
What is the SMART acronym?
It is used to establish objectives. It stands for:
- Specific
- Measurable
- Aligned
- Realistic
- Time-based
What is the task of delegating?
It is to entrust another person, for example, a subordinate, with part or all of a task or project, or goal the delegator is responsible for.
What is feedback?
It is the information an individual receives concerning other people’s appraisal or evaluation of the quality of his/her work performance.
What are the 3 factors that positive feedback should be to be effective?
It should be:
- Precise
- Immediate
- Public
What are evaluation meetings?
They are periodic meetings during which the supervisor presents employees with their performance evaluation with the aim of developing an appropriate action plan.
