HR management chapitre 11 Flashcards
Does mobilization help employees?
YES! It will help them be more effective in their job and make them happier to work.
What is the mobilization role of company management?
It consists of formulating a stimulating vision and inspiring values that will form the basis of the effort devoted to mobilizing all the employees.
What is the main responsibility of human resources professionals in mobilization?
It consists of proposing inspiring human resources, policies, and practices. It will find solutions given constraints in the work environment, the nature of the jobs, and the skills of the employees.
What is the main responsibility of the manager in mobilization?
A manager has a significant impact on the mobilization of his employee. He demonstrates a motivational leadership style. They apply the resources management practices put in place by the HR department. He tries his best to put the employees’ efforts into the organization’s priorities and values.
What is the responsibility of the employees in mobilization?
A mobilized employee will be able to imitate their manager and then set an example for other employees. In that process, mobilization will spread through the entire company.
What is mobilization?
A set of behaviors, mainly discretionary, that benefit the organization and are adopted by a critical mass of employees within the organization.
What are the main elements of mobilization?
- It needs to benefit the organization (it needs to profit everyone).
- It needs to represent the organization’s citizenship behavior (because it goes beyond the requirements of the employment contract.)
- The actions of mobilization need to be discretionary (IT IS NOT AN OBLIGATION).
- Mobilization is a question of numbers (critical mass concept).
What are the 2 main aspects of compliance with employment contracts?
- Performance of prescribed duties. (basic requirements)
- Professional and ethical behaviors. (ethical or professional integrity)
What are the 2 main aspects of individual motivation?
- Dedication to the job (employees want to work more and they devote more time to the job)
- Competency development. (It tells that an employee wants to acquire new knowledge and improve their skills.)
What is the definition of individual motivation?
The energy that encourages employees to go beyond the expectations of the employment contract, as shown by the effort they put into both their work and their professional development.
What are the 3 sectors that aim for collective mobilization?
- Compliance with the employment contract
- Individual motivation
- individual mobilization
Is a high motivation lead directly to strong mobilization?
NO. A motivated person is not necessarily a good mobilization agent.
Give a few examples of individual mobilization.
Assistance to others, interpersonal facilitation, coordination with others, sportsmanship, continuous improvement, participation in internal civic life, organizational loyalty, and customer focus.
What is a mobilizing environment?
It is a healthy, stimulating work environment where employees feel trusted, supported, recognized and early treated, are empowered, and committed to the organization.
How, as a manager, can you mobilize your employees?
First, you need to create a mobilizing environment that will help people to mobilize easily.
When is mobilization possible?
- When employees have confidence in their managers and the organization’s upper management.
- When employees feel supported and recognized.
- When employees are treated fairly.
- When employees are empowered.
What is the role of trust in a manager-employee relationship?
Trust will help create a climate of mobilization. A trusted employee is an employee that will be more satisfied, more productive, and more energetic. Trust is the opposite of excessive control.
Can you describe the reciprocity concept in mobilization?
As a manager, you give trust, support and recognition, fairness, and empowerment.
As a result, the employees’ reactions are commitment, pride, and enthusiasm.
What is the role of support and recognition?
It shows the employees that their superior is concerned about them and that their company values them. Recognition is associated with the notion of positive feedback. The support of an employee will give him more value in the long run.
How can recognition be shown to employees?
- Thank employees who collaborate with others.
- Congratulate employees who make major contributions, which are too often ignored.
- Give public recognition to the work of certain employees.
- Encourage employees to persevere in difficult situations.
What are the 3 concepts of justice in HRM?
- Distributive fairness.
- Procedural fairness.
- Interactional fairness.
Give the definition of distributive fairness. What does it mean?
Distributive fairness is an assessment employees make about their contribution to the company, compared to what they receive from it. This concept will distribute concessions (give help or attention to an employee; give organizational rewards.) it can be translated as promotions, performance bonuses, salary increases, etc.
Give the definition of procedural fairness. What does it mean?
Procedural fairness is an assessment employees make about how organizational rules are respected and how they are applied in decisions concerning them. Basically, they are the rules that govern the decision you make as a manager. As a manager, you need to be impartial and fair. You need to apply the rules with consistency and with neutrality.
Give the definition of interactional fairness. What does it mean?
Interactional fairness is an assessment employees make about the quality of interpersonal treatment and the credibility of explanations offered by their superiors regarding management decisions. It is how the employees evaluate the relationship quality with their superior. As a manager, you must tell the truth and not hide things from your employees. Employees want to be treated with empathy and respect. If you make an unfavorable decision about an employee, you need to tell them why you refused and not hide your decision.
