HPM 10.5: EMPLOYEE ASSISTANCE

Question 1

The purpose of the Employee Assistance Program (EAP) is to provide ______________

Answer 1

confidential, professional assistance to any employee with behavioral or personal problems which may impair their job performance, attendance, and/or conduct

Question 2

EAP services are available to all employees and their (3):

Answer 2

lawful spouses, unmarried dependent children, and registered domestic partners

Question 3

No information on identity, diagnosis, or treatment will be disclosed to the Department, or to anyone else, unless the individual accessing EAP services
authorizes such a release in writing. Exceptions are when Magellan Healthcare is
required by law to release information under the following circumstances (4):

Answer 3

(1) When records are lawfully subpoenaed.
(2) When an individual expresses a desire to harm themself or another person.
(3) If child or elder abuse is suspected.
(4) If the individual confesses to a crime.

Question 4

Bargaining units 5 and 7 employees and all exempt,
managerial, supervisory, and confidential employees of the CHP get __ sessions per fiscal year?

Answer 4

7

Question 5

All other bargaining units are eligible for ___ per fiscal year?

Answer 5

3

Question 6

What general types of problems (8) are covered?

Answer 6

coping with marital and family issues, alcohol and drug use, finances, stress and emotional concerns, and unusual work issues

Question 7

Commanders and supervisors may contact Magellan to receive advice on how to handle or approach a troubled employee. true/false

Answer 7

true

Question 8

A ____ is any actual or perceived event which has the potential to overwhelm a person’s physical, mental, or emotional coping strategies

Answer 8

critical incident

Question 9

The
PSP volunteers must have been involved in at least ___ critical incident professionally and/or personally and experienced some of the issues and feelings
associated with such an event.

Answer 9

one

Question 10

PSP volunteers
shall/shall not divulge information obtained from an employee who acknowledges participation in misconduct which constitutes criminal activity to the employee’s commander and in any subsequent departmental administrative investigations

Answer 10

shall

Question 11

Confidentiality can/cannot be maintained should a PSP volunteer be subpoenaed to testify in court concerning information shared by an employee

Answer 11

cannot

Question 12

A commander may request the services of a PSP volunteer under the
following 2 circumstances:

Answer 12

(1) When an employee has been involved in a critical incident and the commander feels peer support would be appropriate.
(2) When the commander deems a PSP volunteer may benefit the employee

Question 13

If an employee declines support, the commander shall/shall not respect the employee’s
decision.

Answer 13

shall

Question 14

Employees may contact PSP volunteers directly for support in dealing with reactions to critical incidents. true/false

Answer 14

true, Departmental or supervisory approval or notification is not required.

Question 15

If an employee requests assistance prior to becoming the subject of an adverse action for misconduct
involving alcohol or prescription drug abuse, the request shall be treated in a confidential manner. true/false

Answer 15

true

Question 16

Use of accumulated sick leave credits may be authorized for any employee receiving substance abuse treatment provided under the supervision of a licensed health care specialist. true/false

Answer 16

true

Question 17

Does the protection of confidentiality (ESAP) within the Department apply to employee misconduct which constitutes criminal activity?

Answer 17

no, shall not apply

Question 18

An ESAP volunteer shall notify their commander and receive approval prior to accepting and responding to a request for peer assistance, whether on or off duty. true/false

Answer 18

true

Question 19

Any ESAP activities which are not approved by an employee’s commander are strictly voluntary and are to be conducted on the ESAP volunteer’s own time. true/false

Answer 19

true

Question 20

Can off-duty ESAP volunteers claim CTO, when approved by their commander?

Answer 20

Yes, up to 4 hours

Question 21

The Critical Incident Response Team (CIRT) was developed to provide assistance to the assigned command of any California Highway Patrol employee
who is (2):

Answer 21

(1) killed or (2) seriously injured in the line-of-duty

Question 22

With the approval of the Office of _____
commander, the CIRT will provide assistance, if requested, to a command in the event of an employee death or serious injury other than in the line-of-duty

Answer 22

Employee Safety and Assistance (OESA)

Question 23

The goal of the Wellness Program is to improve the overall awareness of ___ and ___ for all employees

Answer 23

mental health and physical fitness

Question 24

The mandatory portion of the Wellness Program requires ___ and ___ to support the concepts of wellness, mental health, and physical fitness and to disseminate wellness information to all employees

Answer 24

commanders and coordinators

Question 25

The discretionary portion of the Wellness Program allows ___ the opportunity and latitude to coordinate wellness activities for all employees within their command.

Answer 25

commanders

Question 26

Injuries sustained as a result of off-duty exercise in preparation for, or during an actual wellness event, are the sole responsibility of the

Answer 26

employee

Question 27

All competitive physical activity events organized through the Wellness Program shall be conducted during

Answer 27

off-duty time

Question 28

In addition to posting the notice, commanders shall ensure that all employees who request to utilize on site exercise equipment read and sign a ___. Commanders shall review, sign, and place the ___ in the employee’s field folder

Answer 28

CHP 430

Question 29

____ shall make every effort to engage with surviving family members who desire on-going departmental contact. This includes invitations to such events as local memorials, Area picnics, holiday parties, and any other Area-related events for which it would be appropriate to extend an invitation

Answer 29

Commanders