HPM 10.4 Civilian Complaint Manual

Question 0

What are the complaint findings?

Answer 0

Sustained

Unintentional Error

Undetermined / No Finding

Departmental

Exonerated

Question 1

Retention period for citizen’s complaint?

Retention period for corrective documentation?

Answer 1

5 years per 832.5 PC

3 years in employee folder. Original remains w/complaint for the 5 years.

Question 2

Should or Shall an employee’s history be reviewed when investigating a complaint?

Answer 2

Shall

Question 3

Citizen complaints shall be acknowledged by written correspondence.

How long?

Answer 3

Within 5 business days with a summary of allegations.

Question 4

All civilians’ complaints investigated by this department are classified as ______, _______, or _______.

Answer 4

Category I, Category II, or Other

Question 4

What is the normal suspense period for complaints received at the command or forwarded from BIA?

Answer 4

Sixty (60) days

Question 5

What is the suspense period for legislative complaints?

Answer 5

Thirty (30) days