How to talk and listen Flashcards

You may prefer our related Brainscape-certified flashcards:
1
Q

What to do when child is upset? (4)

A

Take child one on one: Listen quiet and attentively

Acknowledge feelings: “Oh…Mmm…I see”

Give feeling a name: That sounds frustrating!

Give wishes in fantasy:
let me pull my magic pencil…
I wish I could make the banana ripe for you right now

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2
Q

When and why to empathize with your child? 3/3)

A

When they demonstrate negative emotions

You should acknowledge their feelings, not necessarily agree with them

People need sb to recognize what they are experiencing

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3
Q

Notice - Name - Nourish

A

Notice when your child does something positive.

  • Name what you notice to your child, and explain the value in what you see.
  • Nourish your child with warmth. The tone of your voice conveys as much or more than the words, so make sure you sound sincere.

Here’s an example: “Jared, I see you working very hard at that math problem. I noticed that you tried a few times without quitting. That shows me that you don’t give up easily — good for you!”

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4
Q

How to play game with kids?

Especially not win-loose ones.

A

Talk to them:
Ask them what strategies they’re using, and what they’ve learned about overcoming obstacles or moving past frustration.

If they think about these things in low-pressure situations, they’ll know how to deal with real-world events that throw them for a loop.

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5
Q

How to talk to kid after they have recovered from getting stuck?

A

“I noticed yesterday that you got stuck. It was really hard for you, right? You’re probably going to face difficult problems like that again. Let’s talk about what you can do next time. What are some ways I could help you, or what strategies could you use next time to get past that tough spot?”

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6
Q

How to solve conflicts depending on topics?

by father Mike

A

If it’s principle - show them love by explaining it to them

If it’s preference - give it to them

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7
Q

How to engage in small talk ?

A

I’am curious ….

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8
Q

Truth to remember about meeting any new person

A

“Remember that everyone you meet is afraid of something, loves something, and has lost something.”

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9
Q

the ability to make others feel comfortable - a personality trait is called…..

A

the affective presence

The study found that each person gives off a certain vibe, an emotional impact they have on others, regardless of how they are feeling.

Noah Eisenkraft and Hillary Anger Elfenbein

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10
Q

The four stages of deep interpersonal connection in conversation ?

A

listening
hearing
understanding
validating

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11
Q

How to treat Polish macho men?

A

Play according to their game

Let them win

Praise like Iwona does

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12
Q

What to do with somebody with low confidence?

A

Reassure and enable them by praising what they are good at

Be dream maker not dream breaker

Accept the person like she is

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13
Q

Jeżeli ktoś może nie wierzyć Twojej pochwale (?sarkastyczne)- co zrobić?

A

Dodaj gest aprobaty i pochwały

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14
Q

How to use PAUSE to manage unconscious bias? ABOG 2021

A
Pay attention 
Acknowledge your assumptions 
Understand your perspective 
Seek different perspectives
Examine your options and make a decision
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15
Q

Steps for sharing Serious News (4)
SGO 2024 from Vital Talk

A

ASK what they know
ASK permission to share
TELL information as “Headline”
Expect EMOTION & respond

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16
Q

TELL information to pt: as HEADLINE

A

“Cancer is back”

Spend a moment to craft a one sentence headline

Always have a fact and significance

Explain as to middle schooler

17
Q

Expect EMOTION if your headline is effective:

A

NAMING/LABELING:
It seems like the news was a shock.
It feels like you are worried
VALIDATING
It can be scared to think about that.
RESPECTING
Your mother is so fortunate to have such a committed son.
I can see how much you’ve been trying

18
Q

Prognosis: how to discuss?
Subtype of serious conversation
ADAPT

A

ASK: what do you know about what to expect from this cancer in the future?
DISCOVER: what kind of information about the future would be most helpful?
ANTICIPATE AMBIVALENCE: normalize it
PROVIDE info: HEADLINE (fact and meaning) to whatever she wants to hear
-Best-worse-most likely scenario
-lifespan estimates - vague
-I am worried that….
TRACK EMOTIONS and respond
they should be talking way more than you