hoofdstuk 1

Question 1

kernfuncties organisatie

Answer 1

1. marketingfunctie
2. product-/dienstonwikkelingsfunctie
3. operationele functie

Question 2

transforming inputs

Answer 2

help transform the resources

Question 3

transformed resources

Answer 3

are transformed to a output

Question 4

vier V’s

Answer 4

Volume
Variety
Variation in demand
Visibility

Question 5

Volume

Answer 5

LOW
low repitition
more employee specialization
less systemization
high unit costs

Question 5

Volume

Answer 5

LOW HIGH
low repitition High repeatability
more employee specialization specialization
less systemization capital intensive
high unit costs low unit costs

Question 6

Variety

Answer 6

HIGH                                      LOW
Flexible
complex
match customer needs
high unit costs

Question 6

Variety

Answer 6

HIGH LOW
Flexible Well defined
complex routine
match customer needs standardized
high unit costs regular & low unit costs

Question 7

Variety in demand

Answer 7

HIGH LOW
changing capacity stable & routine
flexibility predictable
high unit costs high utilization

Question 8

Visibility

Answer 8

HIGH LOW
Short waiting tolerance time lag between consumption and producti
customer contact skills needed. standardization

Question 9

4 rubrieken operationeel beheer

Answer 9

1. sturen van de algemene strategie
2. ontwerpen van de middelen en processen van de operatie
3. planning en controle van procesvoering
4. ontwikkeling van procesprestaties