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Interviewing and Counselling (NUTR 438) > Helping and Interviewing > Flashcards

Helping and Interviewing Flashcards

1
Q

Discuss the difference between EQ and IQ

A
  • EG: Helps you succeed, measure of ability to use emotions and logical skills, understanding and managing emotions
  • IQ: Measure of ability to learn or understand, trying to convince someone based off of “facts”, book smart
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2
Q

Define three main concepts of professional helping

A
  • Responding to feeling, thoughts, action and social system of clients
  • Characterized by confidentiality and privacy
  • Focus on needs and disclosure of the client, not the counsellor
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3
Q

What are the 5 steps of the counselling process?

A
  1. Relationship building
  2. Problem assessment
  3. Goal setting
  4. Counselling Intervention
  5. Evaluation, Termination or referral
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4
Q

Discuss an effective helper

A
  • Always willing to say what they think/feel to benefit client
  • Knowledgeable, self-aware, integrity, congruent
  • Optimistic and hopeful
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5
Q

What are the two phases of a helping relationship?

A

1) Building a relationship

2) Facilitating positive actions

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6
Q

Discuss building a relationship

A
  • Requires rapport
  • Ability to show empathy
  • Formation of a trusting relationship
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7
Q

What are the goals (3) when building a healthy relationship?

A
  • Learn about nature of problems from the clients standpoint
  • Explore strengths
  • Promote self-exploration
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8
Q

Discuss how to facilitate positive action

A
  • Help client identify specific behaviour to alter

- Design realistic behaviour change strategies to facilitate positive action

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9
Q

Role of clients during the helping relationship?

A

-Need to be honest about what they are willing and not willing to do

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10
Q

Role of counselors during the helping relationship?

A

-Must communicate their willingness to discover their clients concerns, and help them prioritize in a positive manner

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11
Q

What is the guiding force the change?

A

The relationship between the counselor and the client

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12
Q

Provide 5 examples of effective counselling

A
  • Discuss feeling
  • Not telling clients how to feel
  • Excellent listening
  • Invest time to ensure they understand clients feelings and concern
  • Know how to explore problems
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13
Q

What are counselors comfortable with? (4)

A
  • Setting goals
  • Recognizing that clients must choose for themselves
  • Do not impose advice to rescue client
  • They are directed to meet the needs of the CLIENT only
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14
Q

Define empathy

A

The capacity to step out of our own perspective and into the other, with the awareness that there are other realities than our own.

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15
Q

What is the ability to perceive and identify with another persons perspective called?

A

Empathy

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16
Q

What is a fundamental building block in relationships, and is clearly connected to positive outcomes in counselling?

A

Empathy

17
Q

Give 5 examples as to how empathy helps the counselling relationship

A
  • Encourages expression of emotions
  • Normalizes and validates feelings
  • Reduces isolation
  • increases awareness of emotions, including ambivalence
  • Stimulates further exploration fo client’s subjective experiences
18
Q

What is NOT empathy?

A
  • Supporting/agreeing with client
  • Pretending to understand
  • Taking on client problems
  • One time behaviour
19
Q

What is empathy the opposite of?

A

Apathy, which is the absence of feeling or caring, implies lack of concern or interest

20
Q

(T/F) Identifying with a person is the same thing as empathy

A

F

Empathy does NOT require having had similar experience, or having a similar feeling at the same time

21
Q

Empathy is not ____

A

Interpreting

–> The counselor should respond to the clients feelings, and NOT distort the content

22
Q

What is empathetic listening?

A

Center on the kind of attending, observing and listening needed to develop an understanding of clients and their worlds

23
Q

Is empathy parroting?

A

No, we should not simply repeat

24
Q

What is sympathy?

A

Showing pity, condolence and compassion

25
Q

What three things are NOT empathy?

A
  • Identifying with client
  • Parroting
  • Sympathy
26
Q

What is interviewing part of?

A

An assessment process that help to counsellor be a more effective helper, as it permits to confirm that your are in the right direction, and addressing the right issues

27
Q

Why is interviewing importnant?

A

Allows to acquire and organize relevant information through timely listening and responding

28
Q

What are the 4 parts to an interview?

A

1) Pre-planning
2) Opening (involving)
3) Body of interview (exploration and education)
4) Closing and ending

29
Q

Discuss pre-planning

A
  • Interview guide, reading chart

- Assessing physical environment, including distance/proximity of client and privacy

30
Q

Discuss opening

A
  • Greeting and introductions (open question)
  • Statement of purpose
  • Explain counseling process, set agenda
  • Development of rapport is important at this point
31
Q

What are the sequence of topics during the body of the interview?

A
  • Assessment
  • Explore problems, skills and resources
  • Assess readiness to change
  • Non-judgemental response
  • *Maintenance of rapport throughout body of interview is extremely important**
32
Q

What is the cornerstone of active listening and listening?

A

-Questioning

33
Q

What does questioning facilitate?

A

Assumes and encouraged an active role for the client in the process of changing behaviour

34
Q

What can good questioning lead to?

A

Lead the client through problem solving and can help the client examine areas they might have overlooked

35
Q

What are the benefits of open-ended questions?

A
  • Increases sense of client control
  • Helps build rapport
  • Encourages self-exploration, elaboration
36
Q

What are some challenges with open-ended questions?

A
  • Requires more interpretation
  • Requires more effort in relating response to the information that you need
  • Can be a barrier if not asked with a useful purpose
37
Q

When are closed questions useful?

A
  • When the helper knows what she/he is looking for
  • Narrowing the area of discussion by asking a client for a specific response
  • Could be used to interruptive overly talkative client
38
Q

How should an interview be closed?

A
  • Review what has occurred during the session, could ask the client to summarize
  • Avoid asking open ended questions to not re-open issues
  • Express appreciation
  • Re-state goals
39
Q

(T/F) the closing is the responsibility of the client

A

F, of the counselor

Interviewing and Counselling (NUTR 438) (11 decks)

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