Helping and Interviewing Flashcards
Discuss the difference between EQ and IQ
- EG: Helps you succeed, measure of ability to use emotions and logical skills, understanding and managing emotions
- IQ: Measure of ability to learn or understand, trying to convince someone based off of “facts”, book smart
Define three main concepts of professional helping
- Responding to feeling, thoughts, action and social system of clients
- Characterized by confidentiality and privacy
- Focus on needs and disclosure of the client, not the counsellor
What are the 5 steps of the counselling process?
- Relationship building
- Problem assessment
- Goal setting
- Counselling Intervention
- Evaluation, Termination or referral
Discuss an effective helper
- Always willing to say what they think/feel to benefit client
- Knowledgeable, self-aware, integrity, congruent
- Optimistic and hopeful
What are the two phases of a helping relationship?
1) Building a relationship
2) Facilitating positive actions
Discuss building a relationship
- Requires rapport
- Ability to show empathy
- Formation of a trusting relationship
What are the goals (3) when building a healthy relationship?
- Learn about nature of problems from the clients standpoint
- Explore strengths
- Promote self-exploration
Discuss how to facilitate positive action
- Help client identify specific behaviour to alter
- Design realistic behaviour change strategies to facilitate positive action
Role of clients during the helping relationship?
-Need to be honest about what they are willing and not willing to do
Role of counselors during the helping relationship?
-Must communicate their willingness to discover their clients concerns, and help them prioritize in a positive manner
What is the guiding force the change?
The relationship between the counselor and the client
Provide 5 examples of effective counselling
- Discuss feeling
- Not telling clients how to feel
- Excellent listening
- Invest time to ensure they understand clients feelings and concern
- Know how to explore problems
What are counselors comfortable with? (4)
- Setting goals
- Recognizing that clients must choose for themselves
- Do not impose advice to rescue client
- They are directed to meet the needs of the CLIENT only
Define empathy
The capacity to step out of our own perspective and into the other, with the awareness that there are other realities than our own.
What is the ability to perceive and identify with another persons perspective called?
Empathy
What is a fundamental building block in relationships, and is clearly connected to positive outcomes in counselling?
Empathy
Give 5 examples as to how empathy helps the counselling relationship
- Encourages expression of emotions
- Normalizes and validates feelings
- Reduces isolation
- increases awareness of emotions, including ambivalence
- Stimulates further exploration fo client’s subjective experiences
What is NOT empathy?
- Supporting/agreeing with client
- Pretending to understand
- Taking on client problems
- One time behaviour
What is empathy the opposite of?
Apathy, which is the absence of feeling or caring, implies lack of concern or interest
(T/F) Identifying with a person is the same thing as empathy
F
Empathy does NOT require having had similar experience, or having a similar feeling at the same time
Empathy is not ____
Interpreting
–> The counselor should respond to the clients feelings, and NOT distort the content
What is empathetic listening?
Center on the kind of attending, observing and listening needed to develop an understanding of clients and their worlds
Is empathy parroting?
No, we should not simply repeat
What is sympathy?
Showing pity, condolence and compassion
What three things are NOT empathy?
- Identifying with client
- Parroting
- Sympathy
What is interviewing part of?
An assessment process that help to counsellor be a more effective helper, as it permits to confirm that your are in the right direction, and addressing the right issues
Why is interviewing importnant?
Allows to acquire and organize relevant information through timely listening and responding
What are the 4 parts to an interview?
1) Pre-planning
2) Opening (involving)
3) Body of interview (exploration and education)
4) Closing and ending
Discuss pre-planning
- Interview guide, reading chart
- Assessing physical environment, including distance/proximity of client and privacy
Discuss opening
- Greeting and introductions (open question)
- Statement of purpose
- Explain counseling process, set agenda
- Development of rapport is important at this point
What are the sequence of topics during the body of the interview?
- Assessment
- Explore problems, skills and resources
- Assess readiness to change
- Non-judgemental response
- *Maintenance of rapport throughout body of interview is extremely important**
What is the cornerstone of active listening and listening?
-Questioning
What does questioning facilitate?
Assumes and encouraged an active role for the client in the process of changing behaviour
What can good questioning lead to?
Lead the client through problem solving and can help the client examine areas they might have overlooked
What are the benefits of open-ended questions?
- Increases sense of client control
- Helps build rapport
- Encourages self-exploration, elaboration
What are some challenges with open-ended questions?
- Requires more interpretation
- Requires more effort in relating response to the information that you need
- Can be a barrier if not asked with a useful purpose
When are closed questions useful?
- When the helper knows what she/he is looking for
- Narrowing the area of discussion by asking a client for a specific response
- Could be used to interruptive overly talkative client
How should an interview be closed?
- Review what has occurred during the session, could ask the client to summarize
- Avoid asking open ended questions to not re-open issues
- Express appreciation
- Re-state goals
(T/F) the closing is the responsibility of the client
F, of the counselor
