Health care office Flashcards
proffesion is
Is an act of declaring belief, faith, or opinion requiring special knowledge or training
service has science of reasoning, formal training, certification, or license.
Professional standing can not take place without
training, practice administration and recognition by qualified state approved agencies and governing bodies.
Occupation is
provides a product of service
what are not physican pt relationships
Exams for life insurance
Expert opinion in workers’ comp and disability cases
Employment physicals
Court ordered exams
relationship stops when the pt hasn’t been seen in
3 years
sole proprietorship
physician owns and employs, collects and is financially responsible.
partnership
2 or more physicians own
corporation
someone else or a company owns and the physicians are employees.
3 most important factors in health care are:
Cost
Quality
Access
thinks logically yes/no right/wrong
rational
instinctive may appear lazy
intuitive
feels out the situation nonverbal communication
feeler
do, impulsive, oriented, action
doer
task driven, timely fashion, don’t sit still
pragmatist
tradionalist, follow rules, don’t break them
conservator
responcibility, strong will
controller
defiance, manipulative, good worker skills
rebbell
missing
houdini
nice to manger, rude to co workers
jekyll
social grouping of people based on interests, objectives or goals
Exclude other team members
Create imbalance in the work place
cliques
It takes 11 positive experiences to neutralize
1 negative
fringe benefits
Paid vacation, holidays, sick days Medical insurance and prescription plans Dental and vision plans Personal days Tuition reimbursement Inclement weather days Pension plans Profit-sharing
usually a result of a great employee evaluation
merit raise
usually a cost of living raise plus a small percentage
fixed pay raise
pay is increased by varied amounts
flexible pay raise
Interview to establish “Chief complaint”
Ask appropriate questions for the problem or symptoms Reason for today’s visit Onset of symptoms Description of the symptoms Duration Intensity Frequency History Accompanying signs and symptoms Precipitating/Alleviating factors Progression
telephone diagnosis is not Involved with making
diagnosis
telephone triage is involved with
Involves assessing the patients symptoms to guide the patient to the appropriate level of care.
