Handout 4 Flashcards

1
Q

is any group or individual who can affect or is affected by the achievement of the organization’s objectives.

A

Stakeholders

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2
Q

They bear some form or risk as a result of having invested some form of capital, human or financial, something of value, in a firm or organization.

A

Voluntary stakeholders

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3
Q

They are placed at risk as a result of a firm’s activities.

A

Involuntary stakeholders

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4
Q

These groups or individuals directly work within an organization. Some of them might have a legal or moral stake in the organization.

A

Internal stakeholders

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5
Q

These groups or individuals do not directly work within an organization but are affected in one way or another by the decisions or activities of the organization.

A

External stakeholders

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6
Q

ROl, sales and promotion opportunities

A

*Vendors

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7
Q

ROl, risk (stake), cash flow, financial performance

A

*Shareholders/Creditors

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8
Q

Relative value of the event for the cost, quality of the event, safety and security, successful event

A

*Clients

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9
Q

Prompt payment. repeat business. satety and security

A

*Suppliers

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10
Q

Image building opportunities, awareness opportunities, safety and security

A

*Press/Media

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11
Q

Safety and security, successful event

A

*Participants

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12
Q

Lack of negative externalities a secondary or unintended consequence), economic impact (employment, taxes, etc.), lawful operations, safety and security, successful event

A

*Local Community/ Government

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13
Q

Plan for adequate security and safety prior to the
event

A

Safety and security

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14
Q

eftective planning, effective collaboration, and excellent communication between the events team
and all its stakeholders

A

Successful event

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15
Q

Keep promises to sponsors (e.g., sponsors’ literature distribution,
complimentary registration,
complimentary invitation to special receptions, and providing other opportunities to promote their products and/or services)

A

Return on investment (ROI)

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16
Q

Recognize sponsors on website, program, flyers, media/press, acknowledgment during sessions, etc.

A

Providing awareness and
recognition

17
Q

Provide vendors with the opportunities to se and promote their products and/or services and encourage attendees to check out the vendors products

A

Sales and promotion opportunities

18
Q

Effective planning and clear understanding of financial
management

A

Profit maximization

19
Q

Pay supplier on time and as promised

A

Prompt payment

20
Q

Rationally acknowledge the press/media as needed

A

Press questions on the community’s critical matters

21
Q

Prior communication about the impact of the event on the community

A

Lack of negative externalities

22
Q

As much as possible, keep the economic impact of the event within the community and encourage the payment of vendors’ taxes

A

Economic impact

23
Q

Provide adequate security and satety for the event

A

Safety and security

24
Q

Effective planning, effective collaboration and excellent communication between the events team and all its stakeholders

A

Successful event

25
Q

This refers to the general perception or assumption that the actions of an entity are desirable, proper, or appropriate within some socially constructed system of norms, values, beliefs, and definitions.

A

Legitimacy

26
Q

This is the ability of one actor within a social relationship to carry out his/her own will despite resistance.

A

Power

27
Q

This pertains to the intensity to which stakeholders’ claims call for immediate attention.

A

Urgency

28
Q

If an event organization is overdependent on a stakeholder, the stakeholder will have power over the event or the organization’s ability to satisfy other interests without the stakeholder’s approval.

A

Power

29
Q

A stakeholder can exert undue influence on an event organization that is overdependent on itself.

A

Influence

30
Q

This could sometimes be challenging to event organizations if the stakeholders tend to overpower or over-influence them with their legitimate interest in the event.

A

Interest

31
Q

By doing this, event organizations have a basis for creating activities or programs for its stakeholders. They need to involve and be more concerned with different stakeholder interests.

A

Be aware of the stakeholders’ varied interests and goals

32
Q

Event organizations must only include activities or programs that meet the needs of its stakeholders.

A

Plan activities that meet the needs of stakeholders

33
Q

A backup or contingency plan must be set in order to deal with stakeholders’ concerns.

A

Develop plans for dealing with stakeholders

34
Q

When planning programs and activities for stakeholders, event organizations are urged to develop protocols that can be followed.

A

Establish protocols

35
Q

This prevents event organizations from unintentionally excluding some stakeholders in the programs or activities.

A

Plan sequence and flow of stakeholder activities

36
Q

Event organizations must be eager to interact with stakeholders and keep them informed about the activities that are specially planned for them.

A

Interact with stakeholders