Handout 2

Question 1

is a set of principles relating to the functions of planning, organizing, leading, controlling, and applying these principles in harnessing physical, financial, human, and informational resources efficiently and effectively to achieve organizational goals.

Answer 1

Management

Question 2

This is the first function of management. This involves determining organizationa goals and the means for achieving them. It encompasses formulating policies, establishing targets, and scheduling actions, as well as choosing a goal and developing a method or strategy to achieve that goal

Answer 2

Planning

Question 3

This management function organizes the activities and resources as in identifying the tasks, classifying them, assigning duties to subordinates, and allocating the resources required.

Answer 3

Organizing

Question 4

This management function involves inspiring and motivating workers to work hard to achieve organizational goals.

Answer 4

Leading

Question 5

Events management needs two 2) types of leadership:

Answer 5

strategic and visionary.

Question 6

is the ability to anticipate, envision, maintain flexibility, think strategically, and work wIth others to initiate changes that wil create a positive ruture for an organization.

Answer 6

strategic leadership

Question 7

creates a positive image by motivating members of the organization and providing them a direction for tuture planning and goa setting

Answer 7

visionary leadership

Question 8

This management function monitors progress toward goal achievement and taking corrective action when there is little to no progress.

Answer 8

Controlling

Question 9

is a good mechanism for gathering intormation about performance deficiencies of the event after they occur.

Answer 9

Feedback control

Question 10

occurs when behavior and work procedures do not conform to set standards.

Answer 10

control loss

Question 11

chief executive officer (CEO) and other executives

Answer 11

Top managers

Question 12

general managers and regional managers

Answer 12

Middle managers

Question 13

shitt supervisors and department managers

Answer 13

First-line managers

Question 14

group facilitators and committee heads

Answer 14

Team leaders

Question 15

These are what managers play when they interact or communicate face-to-face with others.

Answer 15

Interpersonal roles

Question 16

performs ceremonial duties such as greeting company visitors, speaking at the opening ot a new facility, or representing the company at a particular event

Answer 16

Figurehead

Question 17

motivates and encourages people to accomplish organizationa goals

Answer 17

Leader

Question 18

deals with people outside their units

Answer 18

Liaison

Question 19

These are what managers do when they share or obtain information trom ditterent
sources.

Answer 19

Information roles

Question 20

scans the environment for information

Answer 20

Monitor

Question 21

shares intormation with others in their departments or companies

Answer 21

Disseminator

Question 22

shares Intormation with people outside their departments or companies.

Answer 22

Spokesperson

Question 23

These are what managers perform after communicating with others and obtaining information trom them.

Answer 23

Decisional roles

Question 24

adapts themselves, their subordinates, and their units to change

Answer 24

Entrepreneur

Question 25

responds to severe pressure and problems that demand immediate action

Answer 25

Disturbance handler

Question 26

decides who gets what resources and in what amounts

Answer 26

Resource allocator

Question 27

These include specialized procedures, techniques, and knowledge required to get the job done. Such skills are needed for troubleshooting problems that staff cannot handle.

Answer 27

Technical skills

Question 28

These refer to the ability to work effectively with others.

Answer 28

Human skills (which Karl Lego does’nt have)

Question 29

These refer to the ability to see the organization as a whole, understand how the different departments affect each other, and recognize how the company fits into or is affected by its external environments such as the local communitv. social and economic forces. clients. and the
competition

Answer 29

Conceptual skills

Question 30

is the degree to which workers have the discretion
treedom, and independence to decide how and when to accomplish their jobs.

Answer 30

Autonomy

Question 31

or executing the task, but they do not have direct responsibility or control over their work.

Answer 31

Traditional workgroups

Question 32

They meet on company time either weeklv or monthly to provide advice
or raise suggestions to management concerning speciTic issues sucn as occupational sarety, customer relations, or product quality.

Answer 32

Employee-involvement teams

Question 33

Not onlv do these groups provide advice and suggestions to management, but they also have the authority to make decisions and solve problems related to the tasks required to produce a product or service.

Answer 33

Semi-autonomous workgroups

Question 34

team members manage and control on the major tasks directive related to the production of a product or service without getting approval from management first.

Answer 34

Selt-managing teams

Question 35

They have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do, how and when they do them, and the membership of the teams.

Answer 35

Self-designing teams

Question 36

These are intentionally composed of emplovees trom ditterent functional areas
of the organization to pertorm a related task or brainstorm for a particular proiect.

Answer 36

Cross-functional teams

Question 37

These are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomblish an organizational task

Answer 37

Virtual teams

Question 38

These are created to complete specitic, one-time projects or tasks within a limited time

Answer 38

Project teams

Question 39

is an organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.

Answer 39

Strategic planning

Question 40

There are four (4) steps in the strategic planning process:

Answer 40

Step 1: - Analysis of the situation and feasibility study
Step 2: - Determining the future direction
Step 3: - Strategy development
Step 4: - Measuring success

Question 41

is a common practice for organizations in analyzing the strengths, weaknesses, opportunities, and threats.

Answer 41

SWOT analysis

Question 42

This exercise explores the organization’s planned events by looking at the external environment.

Answer 42

PESTELI trends analysis

Question 43

increase tax rates on hotel and rental cars
health insurance chances that may affect hiring of new employees

Answer 43

Political

Question 44

High unemployment rate
Corporations cutting travel and professional development funding concern with consumer contigence

Answer 44

Economic

Question 45

MICE attendees are connecting difterently
Impact of social media and mobile technology
Difterent generations in the workforce
Different expectations of those attending Mice activities

Answer 45

Social

Question 46

Power of social media on marketing
Introduction of new technology products to assist in planning and project management
Effect of mobile technology

Answer 46

Technological

Question 47

Importance of sustainability
Introduction of best practices in green meeting and events
Change in sourcing and procurement selections based on supplier commitment to environment

Answer 47

Environmental

Question 48

Changes in pharmaceutical events based on regulations

Answer 48

Legal

Question 49

emphasis on the value of MICE based on outside drivers

Answer 49

Industry