Good Customer Service Flashcards
1
Q
Customer service
A
Part of a business’ activities that is concerned with meeting their needs as fully as possible
2
Q
Positive customer management
A
Occurs when customers have a good experience from their contact with the business
3
Q
Post-sales service
A
The meeting of customers’ needs after they have purchased a product, for example, by repairing or servicing the product.
4
Q
Premises
A
The buildings used by businesses - these can be shops, offices and factories.
5
Q
Customer loyalty
A
means that a business’ customers make repeat purchases because they were satisfied with the service. Also known as regular customers.
6
Q
Mysterious visitors
A
Fake customers whom no one can identify. They go to a business and carry out reviews of the average customer service.
