4.2 Recruitment & Selection of Employees Flashcards
Diversification
When a business starts selling new products in new markets
Retention
The proportion of a business’ workforce who remain with the business over a period of time, usually a year.
Recruitment
The process of finding and appointing new employees.
Selection
Choosing the right employees from among those who have applied for a job
Internal recruitment
Takes place when a job vacancy is filled from within an existing workforce
External recruitment
Filling a job vacancy from any suitable person not already employed by the business
Job analysis
The collection and interpolation of information about a job
Job description
Information about the duties and tasks that make up a particular job
Person specification
Sets out the qualifications and skills required by an employee to fill a particular job
Curriculum Vitae (CV)
Provides information about a person, including qualifications, employment history and interests.
Productivity
The quantity of goods or services produced by an employee over a period of time, such as one year.
Quality
The extent to which customers’ requirements are met.
Customer service
The part of a business’s activities that is concerned with meeting their needs as fully as possible
Contract of employment
Legal document stating the hours of work, rates of pay, duties and other conditions under which a person is employed.
Full-time employment
When someone works a number of hours equal to the working week, usually 35-40 hours.
