GMS Chap 8

Question 1

Organizing

Answer 1

The process of arranging people and resources to work toward a goal

Question 2

Organization Structure

Answer 2

A system of tasks, reporting relationships, and comunication linkage

Question 3

Departmentalization

Answer 3

The process of grouping people and jobs into work units

Question 4

Functional structure

Answer 4

Group togather people with similar skills who perform similar tasks

Question 5

5 Adventages of Functional Structure

Answer 5

• Economies of scale with efficient use of resources
• Task assignment consistant with expertise and training
• high quality technical pb solving
• in depth training and skill dvt within function
• Clear career path within function

Question 6

Disadvantages of functional structures

Answer 6

• difficulty to pinpoint responsabilities
• Functional chimney
• common purpose get lost to self centered and narrow view points

Question 7

Functional Chemney problem

Answer 7

Lack of comunication and coordination accross functions

Question 8

Divisional Structure

Answer 8

Groups togather people working on the same product, area, customer, or processes

Question 9

Divisional Structure:
Product structure

Answer 9

Groups togather people and jobs focused on a single product or service

Question 10

Divisional Structure:

Geographical structure

Answer 10

groups togather people and jobs performed in the same location

Question 11

Divisional structure:
Customer Structure

Answer 11

Groups togather people and jobs that serve the same customer or client

Question 12

Divisional Structure:

Process structure

Answer 12

Groups jobs and activities that are part of the same processes

Question 13

Work Process

Answer 13

Group of related tasks that togather creat a valuable work product

Question 14

Advantages of divisional structure

Answer 14

• Flexible in respence to environment changes
• Improve coordination across functional departments
• clear point of responsability
• Experties focused on spé customer, product and region
• Greater ease in changing size

Question 15

Disadvantages of divisional structures

Answer 15

• reduce economies of scale + increase cost through duplication
• creat unhealthy rivalries
• emphesis on division need to the detriment of the goal of the organization

Question 16

Matrix Structure

Answer 16

Combines functional and divisional approaches to emphasize project or program teams

Question 17

Advantages of matrix structure

Answer 17

• Better cooperation accross function
• Improved decision making
• increase flexibility
• better customer service

Improved strategic management

Question 18

Disadvantages of matrix structures

Answer 18

• susceptible to power struggles
• creat task confusion and conflicting work priorities

Question 19

Team Structure

Answer 19

Use permanant and temporary cross functional teams to improve lateral relations

Question 20

Cross-functional team

Answer 20

Brings togather members from different functional departments

Question 21

Project Team

Answer 21

Are convened for a particular task or peoject and disband once it is completed

Question 22

Advantages of team structure

Answer 22

• eliminates dificulties with comunication and decision making
• breakdown barriers between departments
• boost moral
• improve speed and quality of decisions in many situations

Question 23

Disadvantage of team structure

Answer 23

• conflicting loyalties for person with both team and functional assignment
• time management and group process
• depend on interpersonal relations, group dinamic, and team management

Question 24

Network Structure

Answer 24

Uses IT to ling with network of outside supplier and service contractors

Question 25

Advantages of Network structure

Answer 25

• Fewer internal employee and less complex internal system

Question 26

Boundaryless Organization

Answer 26

Eliminates internal boundaries among subsystem and external boundaries with the external environment

Question 27

Virtual organization

Answer 27

Extreme form of boundariless organization. It uses IT and internet to engage a shifting network of strategic alliances

Question 28

Orgazitional design

Answer 28

The process of choosing and implementing structure to accomplish the organization’s mission and objectives

Question 29

Mechanistic design

Answer 29

Highly bureaucratic, it is centralized, with many rules and procedures, a clear cut division of labour narrow span of control and formal coordination

Question 30

Organic Design

Answer 30

Use horizontal structure with decentralized authority, fewer rules and procedures, open divisions of labour, wide span of control, more personal coordination

Question 31

Adaptative Organization

Answer 31

Operates with a minimum of bureaucratic features and encourages worker empowerment and teamwork

Question 32

Subsystem

Answer 32

a work unit or smaller componant within an organization

Question 33

Organizational Design

Answer 33

Creat subsystem and coordinate relationships among them so that the entire organization’s interests are best met

Question 34

subsystem differenciation

Answer 34

the degree of difference that exist between the internal componant of the organization

Question 35

Subsystem Integration

Answer 35

the level of coordination achieved among organization’s internal componant

Question 36

Trends in organizational design

Answer 36

• Fewer levels of management (shorter chain of command and biger span of control)
• More delegation and empowerment
• decentralization with centralization
• Reduced use of staff

Question 37

Chain of command

Answer 37

Links all persons with successively higher levels of authority

Question 38

Span of control

Answer 38

The number of subordinate directly reporting to the manager

Question 39

Delegation

Answer 39

the process of distributing and entrusting work to other persons

Question 40

Empowerment

Answer 40

Allowes others to make decisions and exercise discretion in their work

Question 41

Centralization

Answer 41

concentration of authority for most decisions at the top level of an organization

Question 42

Decentralization

Answer 42

dispersion of authority to make decisions throughout all organization levels

Question 43

Staff positions

Answer 43

Provide technical expertise for other parts of the organization