GMS Chap 1

Question 1

Intelectual Capital

Answer 1

The collective brainpower or shared knowledge of a workforce

Question 2

Knowledge worker

Answer 2

Someone whose mind is a critical asset to employers

Question 3

Organization

Answer 3

A collection of people working together to achieve common purpose

Question 4

Performance effectiveness

Answer 4

The output measure of a task of goal accomplishment

Question 5

Performance efficiency

Answer 5

The input measure of resources associated with goal accomplishment

Question 6

5 components of an organization’s environment

Answer 6

-economic environment - legal/political environment - natural environment - technological environment - socio-cultural environment

Question 7

Sustainable business

Answer 7

Both meets the needs of customers and protects the well being of our natural environment

Question 8

Specific environment / task environment

Answer 8

People and groups with whom an organization interacts

Question 9

Competitive adventage

Answer 9

Allows organizations to deal with market and environmental forces better than its competitors

Question 10

Strategic positioning

Answer 10

Occurs when an organization does different things or the same things in a different way from its competitors

Question 11

4 ways to competitive advantage

Answer 11

• Cost - Quality - Delivery - Flexibility

Question 12

Environment uncertainty

Answer 12

The lack of complete info about an environment

Question 13

Organizational effectiveness

Answer 13

Sustainable high performance in using resources to accomplish a mission

Question 14

3 levels of manager

Answer 14

• Top manager - Middle manager - First-line manager

Question 15

Top manager

Answer 15

Guide the performance of the organization as a whole or one of the major parts

Question 16

Middle manager

Answer 16

Oversees the work of a department or division

Question 17

Team leader / First Line manager

Answer 17

Report to middle manager and supervise non managerial workers

Question 18

Line manager

Answer 18

Directly contributes to producing the organization’s good or services

Question 19

Staff manager

Answer 19

Use special and technical expertise to advice and support line workers

Question 20

General Manager

Answer 20

Are responsable for complex multifunctional units

Question 21

Administrator

Answer 21

Manager in a non profit organization

Question 22

Accountability

Answer 22

Rquierment to show performance result to a supervisor

Question 23

Planing

Answer 23

The PROCESS of setting objectives and determining what should be done to accomplish them

Question 24

Leading

Answer 24

The process of arousing enthusiasm and inspiring efforts to achieve goals

Question 25

Controlling

Answer 25

The process of measuring performance and taking action to ensure desired outcome

Question 26

3 managerial roles

Answer 26

• Informational - Interpersonal - Decisional

Question 27

3 Managerial interpersonal roles

Answer 27

• Figurehead- Leader- Liaison

Question 28

3 Managerial Informational roles

Answer 28

• Monitor info - Disseminate info - Spokeperson

Question 29

4 Managerial decisional roles

Answer 29

• Entrepreneur - Disturbance Handler - Resource allocator - Negociaton

Question 30

3 Managerial Skills (ability)

Answer 30

• Conceptual Skills - Human Skills - Technical Skills

Question 31

Technical Skill

Answer 31

The ability to use expertise to perform a task with proficiency

Question 32

Human or interpersonal Skill

Answer 32

The ABILITY to work well in cooperation with other people

Question 33

Emotional Intelligence

Answer 33

The ability to manage ourselves and our relationships effectively

Question 34

Conceptual skill

Answer 34

The ability to think analytically to diagnose and solve complex problems

Question 35

Managerial Competency

Answer 35

A skilled based capability for high performance in a management job