GMS Chap 2

Question 1

3 classical management approaches

Answer 1

• Scientific management
• Administrative principle
• Bureaucratic administration

Question 2

Managerial Competency

Answer 2

Skill-based capability for high performance in management job

Question 3

Motion study

Answer 3

The science to reducing a task to its basic physical motions

Question 4

Scalar chain

Answer 4

(Administrative principle) they should be a clear and unbrocken line of communication for top to buttom of an organization

Question 5

Unity of command principle

Answer 5

(Administrative principle) each person should receive orders from only one boss

Question 6

Unity of principle

Answer 6

One person should be in charge of all the activities that have the same PERFORMANCE OBJECTIVES

Question 7

Disadvantages of bureaucracy

Answer 7

• Red tape
• Slowness
• Rigidity
• Resistance to change
• Employee apathy

Question 8

Hawthorne Effect

Answer 8

the tendency of q person singled out for special attention to perform as expected

Question 9

5 Human needs of Maslow

Answer 9

• Self actualization
• Esteem need
• Social need
• Safety need
• Physiological need

Question 10

7 Modern Management Fondations

Answer 10

• Quantitative analysis and tools
• Organization as a system
• Contingency thinking
• Quality management
• Knowledge management
• Evidence based management
• 21st century leadership

Question 11

Management science/ Operation research

Answer 11

Use quantitative analysis and applied mathematics to solve problems

Question 12

Operation Management

Answer 12

STUDY of how organization produce goods and services

Question 13

System

Answer 13

A collection of interrelated parts working togather for a purpose

Question 14

contingency Thinking

Answer 14

Match management practise with situational demand

Question 15

ISO certification

Answer 15

indicates conformity with a rigourous set of international quality standard

Question 16

Knowledge management

Answer 16

The process of using intelactual capital for competitive advantage

Question 17

High performance Organization

Answer 17

Continuously acheives excelance while creating high quality work environment

Question 18

Evidence based management

Answer 18

Making decision based on hard facts about what realy works

Question 19

Bureaucracy

Answer 19

A rational and efficient form of organization founded on logic, order, and legitimate authority

Question 20

5 Behavioural Management Approaches

Answer 20

• Theory of human needs (Maslow
• Hawthorn Studies
• Organizations as communities (Follett)
• Theory X and Theory Y (Douglas)
• Personality and Organization

Question 21

Human Relations Movement

Answer 21

Suggests that managers using good relations will acheive productivity

Question 22

Organizational Behaviour

Answer 22

The STUDY of individuals and groups in an organization

Question 23

Theory X

Answer 23

People dislike work, lack ambition, act irresponsably, and prefer to be led

Question 24

Theory Y

Answer 24

People are willing to work, like responsability, and are self directed ad creative

Question 25

Open System

Answer 25

Interacts with its environement and transforms resource input into output

Question 26

Total Quality Management

Answer 26

Managing with organization-wide comitment to continuous improvement, product quality, and customer needs

Question 27

Continuous Improvement

Answer 27

Involves always searching for new ways to improve work quality and performance

Question 28

Learning Organization

Answer 28

Continuously changes and improves, using the lessons of experience