Global Rules of Conduct Flashcards

Question

Whats required to start own practice?

Answer 1

nominated contact officer locum agreement register with company's house business bank account

Answer 2

Everything that you offer as a service

Answer 3

contact rics do final accounts ans submit to rics get run off cover min 15 years return any clients money retain copies of files for min 6 years

Answer 4

To qualify and equip our professionals to the highest level To promote and enforce standards To lead solutions to the major challenges facing the built environment through professional expertise.

Answer 5

Proportionality Accountability Consistency Targetting Transparency

Answer 6

Ethics are a set of moral values while rules of conduct are a framework that we work to.

Answer 7

A duty of care is owed to all clients and 3rd parties using reasonable skill and care. If it is breached and there is a loss, then a claim for damages arises.

Answer 8

Surveyor sued for negligence by former client when firms Pll cover was cancelled when firm became solvent which highlighted the importance of run off cover.

Answer 9

a redress mechanism clear, quick, transparent and impartial and free of charge Names and contact details of the nominated investigating person must be stated The complaint must be investigated within 28 days All complaints, their progress and outcomes must be recorded Advise PI insurers of a complaint Must have two stages as a minimum: Consideration of the complaint by a senior member of the firm or the complaints handling officer If not resolved, referred to an independent third party with the authority to award redress

Answer 10

I acknowledge reception and I forward it to our designated complaint handler, as per our complaint handling procedure, providing additional information as required. If I am a sole practisioner, I inform the RICS if it warranted my complaint handling procedure and I notify my PI insurer.

Answer 11

Run-off cover is insurance for claims made against a firm after it has stopped doing business. It makes sure that: clients can be compensated for claims made after a firm has closed. retired partners of the firm have financial security and won't be personally liable for any claims.

Answer 12

Mandatory or good practice (confirmed within the document itself)

Answer 13

Recommended Best Practice

Answer 14

Information and/or recommended best practice

Answer 15

Professional Statement (mandatory)

Answer 16

The offer, promise, giving, demanding or acceptance of an advantage as an inducement for an action that is illegal, unethical or a breach of trust.

Answer 17

To update and enhance UK Law on bribery including foreign bribery. The Act also provides strict penalties for active and passive bribery by individuals and companies.

Answer 18

It is acceptable to receive small tokens of appreciation, only, and infrequently. If you are offered a gift or hospitality, you must report this to your Director as soon as it is given to you, for approval. You must provide details of the nature of the gift and the identify of the sender. The company gift register will be updated by the MD, which will identify whether it has been accepted/declined. Accepting/declining the gift will have regards to any current or close professional activity with parties involved. Central register of gifts is reviewed regularly by the Board of Directors.

Answer 19

Bribery Act 2010 Sanctions and Anti-money Laundering Act 2018 Proceeds of Crime Act 2002 Money Laundering and Terrorist Financing (Amendment) Regulations 2019

Answer 20

Create a non-physical barrier, a Chinese wall, and ensure that the two surveyors who have the conflict of interest do not discuss client matters/ keep confidential information on desks/ sit at desks next to one another/ save data in different files (permissions) etc.

Answer 21

Party conflict - duty to act in the interests of a party which conflicts with a duty owed to another party in relation to the same or a related professional assignment Own interest conflict - duty to act in the interests of a client which conflicts with the interests of the RICS member or firm Confidential information conflict - duty to provide material information to one client whilst having a duty to another client to keep that same information confidential

Answer 22

This relates to turnover of the company. £100,000 or less = £250,000 PII required £100,000 to £200,000 = £500,000 PII required £200,000 and above = £1,000,000 PII required

Answer 23

Insurance provider - as soon as the formal complaint or query is received. RICS - only if the issue cannot be rectified with the firm or independent 3rd party ADR (KKL - this is the Centre for Effective Dispute Resolution, CEDR)

Answer 24

When a company exceeds the VAT threshold of £85,000

Answer 25

£1 million

Answer 26

The individual designated by the Firm to be the main liaison point between the Firm and RICS and the person authorised by the Firm to submit the Firm’s Annual Return.

Answer 27

Bye-Laws and Royal Charter.

Answer 28

Maintain highest standard of education and training. Provide consumer protection Provide impartial advice Maintain and regulate the profession.

Answer 29

Promotes and enforces the highest professional qualifications and standards in: Land, Real Estate, Construction and Infrastructure.

Answer 30

To obtain a recognised professional status which promotes best practices in the profession and to be part of an international professional community.

Answer 31

Formal grant issued by the Monarch. It requires RICS to ‘promote the usefulness of the profession for the public advantage in the UK and other parts of the world’.

Answer 32

The parties entering into the agreement Terms of appointment and scope of services Exclusions - services not included Client’s objectives Payment Terms Insurance Termination of agreement Dispute Resolution.

Answer 33

20 hours ever 12 month period (Jan-Dec); a minimum of half of which (10 hours) must be formal CPD.

Answer 34

Formal CPD has a learning outcome, informal CPD does not.

Answer 35

*Reference RICS Conflicts of Interest 2017 Professional Statement* Conflict Avoidance - inform the client, and offer to withdraw yourself from the instruction Conflict Management - Disclose the nature fo the conflict, recommend they obtain professional advice, establish proposals for dealing with conflict, and obtain informed consent from the client to proceed. Set up an information barrier, and ensure that the firm’s compliance officer oversees all actions.

Answer 36

To protect a client’s, staff’s and firm’s financial risk associated with claims of negligence. Also PII is required by RICS Rules of Conduct. Must have 6 years run-off cover if you move to a different firm (as defined within RICS Statement ‘Professional Indemnity Insurance Requirements 2019’.

Answer 37

The policy covers claims that are first made against the insured during the period of insurance regardless of when the negligent act occurred e.g. PII and Employer’s Liability Insurance (refer to RICS Statement ‘Professional Indemnity Insurance Requirements 2019’)

Answer 38

A surveyor was individually liable for a negligent valuation report when he did not have the protection of PII due to the firms’ insolvency. The purchaser was entitled to recover damages from the defendant personally. The defendant should have had 6 years run-off PII cover after practicing.

Answer 39

The Client, unless the client has agreed in writing to the consultant retaining the interest accrued.

Answer 40

Countering Bribery and Corruption, Money Laundering and Terrorist Financing, 2019 (came into effect January 2020), 1st Edition.

Answer 41

- Obtain the complaint in writing - Respond to the complaint in writing within 7 days - Resolve the complaint within 28 days - Provide details of access to independent redress if the firm cannot resolve the complaint

Answer 42

An invisible information barrier between two parties working on the same professional assignment to appropriately manage a conflict of interest.

Answer 43

The TCC primarily deals with litigation of disputes arising in the field of technology and construction, including professional negligence claims.

Answer 44

International Ethics Standards (IES): - Accountability - Conflict of Interest - Financial Responsibility - Lawfulness - Reflection

Answer 45

The Equality Act 2010.

Answer 46

Common Law - developed by court judgements (case law) Contract Law - must have offer, acceptance and consideration Tort Law - civil law which does not arise from contractual obligations e.g. trespass, negligence Statutory Law - legislative, written law.

Answer 47

The Contracts (Applicable Law) Act 1990

Answer 48

The RICS is self-regulated, but important changes to its constitution have to be ratified by the UK Government, through the Privy Council.

Answer 49

Professional groups are the way that RICS segments the various technical specialisms of the profession. There are 17 groups including, Building Control, Building Surveying, Dispute Resolution, Valuation and Project Management.

Answer 50

Guidance notes are documents providing recommended good practices. They are not mandatory. Professional statements are documents containing mandatory requirements or rules that members of regulated firms are expected to adhere to.

Answer 51

Merrett vs. Babb (personally liable for advice) Ampleforth Abbey vs. T&T (Letter of intent, no contracts signed)

Answer 52

Handling or facilitating criminal property; Concealing or disguising criminal property Criminally obtained money or assets (criminal property), exchanged for ‘clean money’ or other assets.

Answer 53

Sanctions and Anti-Money Laundering Act 2018 Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 Money Laundering and Terrorist Financing (Amendment) Regulations 2019

Answer 54

A suite of good practice guidance notes and technical standards provided by the RICS.

Answer 55

- An organisation that regulates itself with its own bye-laws - Internally monitored and inspected - RICS Bye-laws have to be approved by the UK Government via the Privy Council

Answer 56

- Not be complicit in money laundering activities - Not facilitate money laundering activity - Report any suspicion of money laundering

Answer 57

For RICS Members and RICS Regulated Firms

Answer 58

No. All gifts should be declared with a company gift register. What is it at Peabody?

Answer 59

Advise RICS that you are starting a business Register for Regulation Meet the requirement of the Rules Understand the need for insurances (ELI, Public Liability etc), a health and safety policy, equal opportunities policy etc Appropriate designation of RICS logo, as defined by RICS.

Answer 60

"Follow HMRC’s rules and procedures for setting up a firm 25% of principle members are members (to be regulated) Contact officer - responsible principle of the firm for AML (MLO, CHO, etc) Comply with RICS Rules for firms (to be regulated) PII and ELI in place Business Plan (do I know who my clients are, what my areas of expertise are?) Accounts management procedure (have I worked out how I am going to price my time, do I have an accountant?) Provide training for staff Providing safe environments for staff (in current climate this extends to addressing the home-working environment)"

Answer 61

To establish a professional standard and promote trust in the profession. RICS professionals have to adhere to five global professional and ethical standards.

Answer 62

Think about bottle of champagne after contract end. Did you accept?

Answer 63

20 hours ever 12 month period. RICS offer CPDs, face-to-face and online, CPD can also be done by reading latest guidance. Commitment to life-long learning to stay up to date with regulations, standards of practice, products, RICS rules.

Answer 64

1) I ensure that recommendations are based on facts: * - Information on financial status of companies * Example projects completed * Errors within tender submission * Response to queries. 2) If there was the potential for a perceived conflict of interest I would have obtained informed consent from the client having outlined the conflict of interest and only proceeded on this basis.

Answer 65

Not formal complaints, only a verbal complaint which was resolved by apologising on behalf of the colleague who made the error and explaining how the error came about

Answer 66

* Inform RICS by completing Firm Detail form. * Appoint responsible principle for RICS communication. * Register for regulation with RICS Regulatory Board * Arrange Indemnity Insurance * Set up procedures for handling clients’ money. * Set up a complaints log & appoint Complaints handling officer. * Plan for succession if sole practitioner. * Log CPD online. * Complete RICs annual return each year.

Answer 67

Statutory compliance * Disclose business name * Disabiltiy discriminate compliance (equality act) * Financial services compliance Act * Bribery Act * Appoint Money Laundering Reporting Officer. * Health and safety compliance * Asbestos Register * Fire safety Compliance * Register for data protection * Inform HMRC for VAT and Tax * Ensure compliance with current employment law * Insurances.

Answer 68

Rics compliance: * Inform rics * Inform clients & make handover arrangements. * Return moneys * Inform insurers & procure Professional indemnity insurance run-off cover for minimum of 6 yers from expiry of the policy. * Retain copy of client files and records for 6 years.

Answer 69

Every 3 years.

Answer 70

Bribary Act 2010 You firm's procedures professional objectivity, openness and transparency proportionality tax implications money Laundering employment contract details.

Answer 71

4 offences are: Bribing Receiving a bribe Bribing a foreign public offical Failing to prevent a bribe.

Answer 72

A bribe can be the giving, offering, promising or receiign of an advantage - such as payment, gift, or ervice, or an action which is illegal or a breach of trust.

Answer 73

Using the decision tree: * Do I have sufficient facts? * Is the matter legal? * Is it in line with RICS Professional and Ethical Standards? * Have I consulted with appropriate people? * Do I have clear reasoning in reaching my decision? * Would I be content for my actions to be made public? If answered no to any of the above, I would not proceed with the situation alone and would consult senior staff with direction on how to proceed.

Answer 74

* A simpler structure. * Clear examples. * Focusing on respect, diversity and inclusion. * Understanding evolving technology. . * Tackling global challenges.

Answer 75

* Governing Council has 25 members and runs the RICS, providing management and strategic direction. * Regulatory Board, Management Board & various committees report to governing council. * 17 specialist professional groups covering property land and construction. * Each professional group has an elected board and responsible for outlining standards of competence and practice.

Answer 76

4 National Associations 10 regional boards Local associations Current president Ann GRAY

Answer 77

1. To maintain the highest standards of education and training. 2. To protect consumers through strict regulation of professional standards. 3. To be the leading source of information and independent advice on land, property and construction associated environmental issues.

Answer 78

1. Status – your professional credentials provide unrivalled client confidence. 2. Recognition: promotion of your professional excellence to government and markets. 3. Market advantage: RICS status and standards gives you a competitive advantage. 4. Knowledge: International practice standards, professional guidance, CPD & knowledge sharing. 5. Network- access to 125,000 professionals worldwide

Answer 79

PACTT A) proportionality / accountability / consistency / targeting / transparency.

Answer 80

1. Members must comply with the CPD requirements set by RICS. 2. Members must cooperate with RICS. 3. Members must promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf.

Answer 81

3 obligations for members, 7 for firms, on what they need to do to comply with their professional obligations. They are: **Members:** 1. Maintain CPD 2. Cooperate with RICS 3. Provide info requested reasonably by Standard and Information Board **Firms:** 1. Cooperate with RICS 2. Provide info requested reasonably by Standard and Information Board 3. Maintain adequate PI insurance 4. Operate a complaints handling procedure 5. Sole practitioners to make arrangements for work to continue in event of death/incapacitation (such as locum) 6. Display “Regulated by RICS” on literature 7. Report any info required under “Rules for Registration of Firms”

Answer 82

Is it in the best interests of the client to proceed? How would it appear/look if I took on this instruction? Consult RICS decision tree? Can the conflict be managed - information wall? Can the client give informed consent? Roger: Depends on the type of conflict (party conflict, own interest conflict, confidential information conflict). I would advise to establish if the instruction/client could continue if both parties to the conflict gave their informed consent. Then explain the COI to the client(s), and obtain that informed consent. Arrange for any necessary internal processes to ensure confidentiality, such as an “information wall” and/or IT access restrictions. If cannot proceed with informed consent, or despite it instruction is not appropriate, decline instruction.

Answer 83

First, inform director of invite. Check timing, value (of party – it is proportionate), and purpose of invite. If any contravene Bribery Act 2010, decline. Inform director. If it is appropriate and you go, record in gift register. If in doubt, seek advice inc. from RICS.

Answer 84

- Timing of gift offer - Value of gift (is it proportionate, or ridiculously expensive?) - Intent behind gift (informed by the other two) No “guidelines” I know of, but comes under Bribery Act 2010.

Answer 85

Adhering to the 5 global rules of conduct, and having them extend to your personal as well as professional life.

Answer 86

The offer, promise, giving, demanding, or acceptance of an advantage as an inducement for an action that is illegal, unethical, or a breach of trust

Answer 87

The misuse of public office or power for private gain; or misuse of private power in relation to business practice and performance.

Answer 88

Concealing the source of the proceeds of criminal activity to disguise their illegal origin. This may take place through hiding, transferring, and/or recycling illicit money or other currency through one or more transactions, or converting criminal proceeds into seemingly legitimate property.

Answer 89

1. To maintain the highest standards of education and training. 2. To protect consumers through strict regulation of professional standards. 3. To be the leading source of information and independent advice on land, property and construction associated environmental issues.

Answer 90

PACTT A) proportionality / accountability / consistency / targeting / transparency.

Answer 91

1. Maintain highest standards in education and training 2. Protect consumers through strict regulation of professional standards 3. Be the leading source of information and independent advice on land, property construction and environmental issues.

Answer 92

Honesty Integrity Competence Service Respect Responsibility

Answer 93

Honesty and integrity Competence Service Respect Responsibility

Answer 94

Maintain the usefulness of the profession for the public advantage. Surveying is defined as securing the optimal use of land and it's associated resources to meet the social and economic needs.

Answer 95

1. * Penalties 1. * Caution 1. * Fine 1. * Conditions 1. * Removal of Registration 1. * Expulsion

Answer 96

There are 10 bye laws ratified by the privy council. There are 10 regulations approved by the RICS governing Council.

Answer 97

Rules of conduct: These Rules set out the standards of professional conduct and pracice. International standard - (such as INTERNATIONAL ETHICS STANDARDS) High-level standard developed in collaboration with other relevant bodies Professional statement (CONFLICTS OF INTEREST) Mandatory requirements for RICS members and regulated firms Guidance note (SURVEYING SAFELY) A document that provides users with recommendations or an approach for accepted good practice as followed by competent and conscientious practitioners. Code of Practice (CODE OF MEASURING PRACTICE) A document developed in collaboration with other professional bodies and stakeholders that will have the status of a professional statement or guidance note. Jurisdiction Guides - This provides relevant local market information associated with an RICS international standard or RICS professional statement. This is not guidance or best practice material, but rather information to support adoption and implementation of the standard or statement locally.

Answer 98

* Rules of conduct: These Rules set out the standards of professional conduct and practice. * International standard - (such as INTERNATIONAL ETHICS STANDARDS) High-level standard developed in collaboration with other relevant bodies * Professional statement (CONFLICTS OF INTEREST) Mandatory requirements for RICS members and regulated firms * Guidance note (SURVEYING SAFELY) A document that provides users with * recommendations or an approach for accepted good practice as followed by competent and conscientious practitioners. * Code of Practice (CODE OF MEASURING PRACTICE) A document developed in collaboration with other professional bodies and stakeholders that will have the status of a professional statement or guidance note. * Jurisdiction Guides - This provides relevant local market information associated with an RICS international standard or RICS professional statement. This is not guidance or best practice material, but rather information to support adoption and implementation of the standard or statement locally.

Answer 99

Members and firms only undertake work that they have the knowledge, skills and resources to carry out competently. – I’m not a valuer – I would not know how to advise on this.

Answer 100

Rule 3 – Service – 3.1 Members and firms understand clients’ needs and objectives before accepting any professional work.

Answer 101

Firms must ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover that meets the standards approved by RICS

Answer 102

Governance structure: * Governing Council has 25 members and runs the RICS, providing management and strategic direction. * Regulatory Board, Management Board & various committees report to governing council. * 17 specialist professional groups covering property land and construction. * Each professional group has an elected board and responsible for outlining standards of competence and practice. UK Structure: * 4 National Associations * 10 regional boards * Local associations * Current president Ann GRAY FRICS – and chair of Governing Council. * Martin Samworth FRICS becoming Chair of the RICS BOARD.

Answer 103

PII insurance is requried when a business provides professional services, including expert advice and consultancy, to clients. We are teh client, and we do not provide proffessional advice to thrid parties. I only provide this directly to my employer.

Answer 104

Current limitations for negligence are: Contract - 6 years from the date of negligent act, breach or omission. Section 14a provides an alternative limitation period of three years from the date of knowledge of the damage subject to the 15 year stop from the negligent act or omission. Tort - 6 years from the date the claimant suffered the loss.

Answer 105

It is called annual return and done on-line. Failure to do so leads to a fixed penalty. Type of business and staffing Nature of clients Training provision Complaints handling procedures details and records PI insurance details Whether the firm holds clients’ money

Answer 106

Client money must be kept separate and clearly identifiable — included 'client' in account name Client must always have access to funds Agree the terms and advise the client on bank details Interest on the account must be agreed with the client Must not be overdrawn Maintain client ledgers — Provide running balance (important for General Accounts) Controls in place to keep funds secure Locate and reimburse client

Answer 107

General account: holds money for more than one client Discrete account: single named client

Answer 108

General account: holds money for more than one client Discrete account: single named client

Answer 109

Example behaviour. 1.9 Members and firms protect confidential information and only use or disclose it for the purposes for which it was provided, where they have the necessary consent to do so or where required or permitted by law.

Answer 110

Rule 3 – Service – 3.1 Members and firms understand clients’ needs and objectives before accepting any professional work.

Answer 111

Members and firms only undertake work that they have the knowledge, skills and resources to carry out competently.

Answer 112

Rule 2. Firms must ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover that meets the standards approved by RICS

Answer 113

Inform RICS Run off Cover Locum agreement Return client money

Answer 114

I previously identified an issue relating to confidential information, whereby a contractor asked the rate of commission my organisation was paying a competitor. I politely but firmly advised that this information was strictly confidential, and recommended requests for information go through formal channels, if at all. Rule 1 Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS: Example behaviour. 1.9 Members and firms protect confidential information and only use or disclose it for the purposes for which it was provided, where they have the necessary consent to do so or where required or permitted by law.

Answer 115

* Proceeds of Crime Act 2002 * The Terrorism Act 2000 * The Money Laundering Regulations 2007 * Bribary Act * Finance Act 2016 * Money Laundering Regulations 2017

Answer 116

Triggered by complaint, allegation or information. Three levels of action: 1. Action by head of regulation. 2. Regulatory tribunal 3. Appeal panel. common breaches include: * Breaches of professional behaviour (such as passing info shared by client in a report, repeated failure to communicate, and trading whilst insolvent). * Protecting clients’ money * CPD. Sanctions: * FPN can be served. * Regulatory compliance order – (low level written doc which specifies what action to take) * CPD sanction – obligation to follow. * Disciplinary panel. – more serious. – 50% of panel lay members.

Answer 117

To maintain and promote the usefulness of the profession for the public advantage in the United Kingdom and in any other part of the world.

Answer 118

Governance structure: * Governing Council has 25 members and runs the RICS, providing management and strategic direction. * Regulatory tribunal, Standards and regulation Board, RICS board report to governing council. * 17 specialist professional groups covering property land and construction. * Each professional group has an elected board and responsible for outlining standards of competence and practice. UK Structure: * 4 National Associations * 10 regional boards * Local associations * Current president Ann GRAY FRICS – and chair of Governing Council. * Martin Samworth FRICS becoming Chair of the RICS BOARD.

Answer 119

Tina Paillet

Answer 120

Chris Alder

Answer 121

Professional Standards and Practice Information. These replace the former definitions categorising the status of various RICS guidance; International Standard, Professional Statement, Guidance Note, Code of Practice and Jurisdiction Guide. These are being rolled out on all new RICS guidance being published, or in some cases existing guidance is being reissued using the new definitions.

Answer 122

RULE 5 – take responsibility: 5.4 Members and firms respond to complaints made against them promptly, openly and professionally.

Answer 123

Example behaviour. 1.9 Members and firms protect confidential information and only use or disclose it for the purposes for which it was provided, where they have the necessary consent to do so or where required or permitted by law.

Answer 124

Peabody complaint handling procedure: Stage one Acknowledge complaint within **five** working days. Case manager will investigate and get back to you with their findings within **ten** working days. You then have ten working days to let us know whether you’re satisfied with the outcome. If we don’t hear back from you the case will be closed. Stage two Customer Experience Team takes over. Named manager handling the case. full review of the case and send a response to you within** 20** working days. **Housing Ombudsman** if you remain unsatisfied. However, even while you are engaging with us during the complaints process, you can contact the Housing Ombudsman at any time to seek advice or guidance on the process or service you are receiving. Leaseholders can go to Leasehold Tribunal Service for complaints relating to setting of service charges can be referred to the First-Tier Tribunal.

Answer 125

1. Proportionality 2. Top level commitment 3. Risk assessment 4. Due diligence 5. Communication 6. Review & monitor

Answer 126

Interest payable. Seperate client account. Payments made on works done. Regulator contact.

Answer 127

Proportionality. * Top level commitment. * Risk assessment. * Due diligence. * Communication. * Monitoring and review

Answer 128

* Action by Head of Regulation. * Disciplinary panel. * Appeal panel.

Answer 129

* Serve a Fixed Penalty Notice. * Make a Regulatory Compliance Order. * Refer the matter to the Disciplinary Panel for consideration under the discipline rules.

Answer 130

* Inform RICS of your new practice by completing a Firms Detail Form. * Appoint a Contact Officer for all RICS communication. * Register with RICS for regulation of the firm by the Regulatory Board. * Arrange Professional Indemnity Insurance and send details to RICS. * Set up procedures for Members Account Regulations for handling client’s money. * Obtain RICS approval for CHP. * Set up a complaints log. * Appoint a Complaints Handling Officer (or elect a surveyor in another practice if a sole practitioner). * Obtain a logo kit from the RICS to use for the production of all practice material to ensure compliance with the designation “Regulated by RICS”. * Make arrangements for succession and future running of business if a sole practitioner. * Set up a staff training plan and ensure CPD logged online on the RICS CPD Management System.

Answer 131

Professional Standards and Practice Information

Answer 132

PII insurance – each and every claim, - minimum policy wording – fully retroactive – each and every claim – RICS listed insurer and cover for all past and present employees.

Answer 133

* Setting up a businesss * * COI * * Client money * * Money laundering * * Bribery * * Complaints * * Gifts * * Ethical principles / ROC * * 3 key things to determine work * * Unconscious bias

Answer 134

RESPONSIBLE person is responsible for ensuring RICS guidance are followed within a firm.

Answer 135

1. 1. Top level committment. 1. 1. Due diligence, 1. 1. Risk assessment 1. 1. communication 1. 1. monitor 1. 1. Review

Answer 136

Inform your PII insurance.

Answer 137

* Inform RICS by completing Firm Detail form. * Appoint responsible principle for RICS communication. * Register for regulation with RICS Regulatory Board * Arrange Indemnity Insurance * Set up procedures for handling clients’ money. * Set up a complaints log & appoint Complaints handling officer. * Plan for succession if sole practitioner. * Log CPD online. * Complete RICs annual return each year.

Answer 138

1. Check you are professionally competent. 2. No conflicts of interest or personal interests. 3. Confirm Terms of Engagement in writing & get written approval from the client BEFORE you start work on the instruction.

Answer 139

1. Proportionality 2. Top level committment 3. Risk Assessment 4. Due Diligence 5. Communication 6. Monitoring and Review.

Answer 140

Understand client's objectives & get this in writing. Ensure you are competent. Undertake work as per RICS guidance notes and standards Detilaed notes and photos. Keep up to date with legislation and CPD Cap professional liablity excess on you PII policy in the terms of engagement.

Answer 141

Understand client's objectives & get this in writing. Ensure you are competent. Undertake work as per RICS guidance notes and standards Detilaed notes and photos. Keep up to date with legislation and CPD Cap professional liablity excess on you PII policy in the terms of engagement.

Answer 142

Party conflict – working for purchaser and vendor. Own interest conflict – your dad asked you to do a survey. Confidential information conflict: - where you are working for two competetor firms in the same office.

Answer 143

Its called an annual return and done online. Failure to do so leads to a fixed penalty. Type of business and staffing nature of clients Training provision Complaints handling procedures and records PI insurance details Whether the firm holds clients money.

Answer 144

Must inform PI insurance! redress mechanism detailed within terms of businesss free of charge Name of nominated investigator stated 28 days complaints recorded 2 stages Independent redress mechanism.

Answer 145

2.4 “reflect on the work they have undertaken and its impacts, and consider how they might apply what they have learnt to future work” - Homerton 2.5 develop their knowledge and skills throughout their careers. Identify development needs and undertaken CPD. 2.6 stay up to date with relevant legislation, codes of practice and technical standards.

Answer 146

Members and firms protect confidential information Jimmy Rule 1 I also like rule 1.5 – Providing advice and opinion in a professional context do so honestly and objectively based on relevant and reliable evidence).

Answer 147

3.9 – Golden Thread – Members and firms keep proper records of their work and decisions in enough detail to allow them to answer questions from clients and to allow their work to be audited for quality assurance or regulatory purposes.

Answer 148

4.2 members treat everyone fairly and do not discriminate on the 9 protected characteristics: Harrier way. Made reasonable adjustment and ensured compliance with equality act.

Answer 149

5.4 – you respond to complaints made against you promptly openly and professionally . Homerton:

Answer 150

Educate yourself about different cultures. Foster an inclusive culture valuing respect and diversity. Be mindful of language and communication. Active listening. Foster diverse perspectives Address bias and discrimination