Global Rules of Conduct Flashcards
What is Rule 1 of the Global Rules of Conduct?
- Be honest
- Act with integrity
- Comply with professional obligations, inc. to RICS
What is Rule 2 of the Global Rules of Conduct?
- Maintain professional competence
- Ensure services are provided by competent individuals who have the necessary expertise
What is Rule 3 of the Global Rules of Conduct?
- Provide good-quality and diligent service
What is Rule 4 of the Global Rules of Conduct?
- Treat others with respect
- Encourage diversity and
inclusion
What is Rule 5 of the Global Rules of Conduct? (AACT)
- Act in public interest
- Act to prevent harm
- Maintain public Confidence in profession
- Take responsibility for actions
What are the 3 professional obligations for members under Appendix A?
- Comply with CPD requirements
- Cooperate with RICS
- Provide all info requested by Standards and Regulation Board
What is the professional obligation for firms under Appendix A relating to complaints handling?
- Publish a complaints-handling procedure, including a RICS approved ADR provider
- Maintain complaints log
What is the professional obligation for firms under Appendix A relating to professional indemnity insurance?
- Ensure all previous and current work is covered by adequate + appropriate PI cover (that meets RICS standards)
What is the professional obligation for firms under Appendix A relating to sole principals?
- Make arrangements for work to continue in the event of incapacity, death, etc (another Chartered Surveyor to act as locum)
What is the professional obligation for firms under Appendix A relating to cooperating with RICS?
- Must cooperate with RICS!
What is the obligation for firms under Appendix A relating to information requested by the Standards and Regulation Board?
- Provide all information reasonably requested by the Standards and
Regulation Board (or those exercising delegated authority on its behalf)
What is the obligation for firms under Appendix A relating to showing they are regulated by RICS?
- Display on business literature that you’re regulated by RICS (in accordance with RICS’ published policy on designations)
What is the obligation for firms under Appendix A relating to “Rules for the Registration of Firms”? (clue - No.7)
- Report to RICS any matter that they’re required to report, under the “Rules for the Registration of Firms”
What is/are the Rules for the Registration of Firms? (Appendix A)
- Eligibility criteria %
- Use of RICS logo, “Regulated by RICS”
- Designate a “Responsible Principal” (Jon or Joe) who provides oversight, accountability and engagement with RICS standards and regulation
Give me some example behaviors for Rule 1 (honest/integrity, professional obligations)
- Don’t mislead (by actions or omissions)
- Don’t be influenced improperly by gifts or self interest
- Identify actual & potential conflicts of interest (only provide advice in accordance with Conflicts of Interest PS)
- Give honest / objective advice, based on reliable evidence
- Be open and transparent about fees/services
- Act to prevent others being misled about your professional opinion
- Don’t take unfair advantage
- Protect confidential info
- Keep client money safe, have accounting controls
- Don’t misuse client money, comply with controls to keep it safe
- Don’t facilitate financial crime, inc. money laundering, tax evasion, bribery, corruption
Give me some example behaviors for Rule 2 (professional competence)
- Only undertake work that you have knowledge, skills and resources to
do competently - Check subcontractors have knowledge, skills and resources to do their tasks
- Reflect on work you have undertaken, and its impacts
- Identify CPD / development needs, plan and do CPD
- Stay up to date & comply with relevant legislation, codes of practice & other technical standards
Give me some example behaviors for Rule 3 (good quality, diligent service)
- Understand clients’ needs/objectives before accepting work
- Agree with clients the scope of services, & limitations / timescales
- Inform clients that you’re RICS regulated
- Inform clients promptly, seek agreement if any terms of engagement or fees change
- Undertake work timely; with due care, skill and diligence, in accordance with RICS technical standards
- Tell clients the material info on which advice is based
- Communicate clearly and in a way clients can understand
- Keep records of work/decisions in detail, to answer Q’s from clients and allow work to be audited
- When advising clients on projects, encourage sustainable solutions
- Understand the risks/benefits of using technology
- Check all data used is accurate, up to date, kept securely, and have legal rights to use it
- Have effective QA processes
- Ensure any referral or intro you make for a client is in the best interests of the client, inform clients about any financial/other benefits to the member/firm from referral
Give me some example behaviors for Rule 4 (respect, diversity + inclusion)
- Respect rights of others, treat with courtesy
- Treat everyone fairly, don’t discriminate on improper grounds, (“protected characteristics”: age, disability, gender reassignment, marriage or civil partnership, pregnancy/maternity, race, religion or belief, sex or sexual orientation)
- Don’t bully, victimise or harass
- Check supply chains don’t involve modern slavery, or abuses
- Report abusive or suspected abusive labour practices to authorities
- Work cooperatively
- Develop inclusive culture in workplaces, support equal access/opportunity for all, identify/ address unconscious bias
Give me some example behaviors for Rule 5
- Question practices and decisions you suspect aren’t right
- Support directors, partners, employees, colleagues or clients who acted in good faith to report concerns
- Ensure public statements made by the firm, or members who are (or could be identified) members of the profession, do not undermine public confidence in the profession
- Respond to complaints promptly, openly & professionally
- Don’t dissuade complainants from approaching ADR provider
- Cooperate with investigations into complaints, provide info where requested (if lawful)
- Consider the effect any health conditions a member may have on their competence or ability to undertake work. Inform management/clients where they need reasonable adjustments
- Manage professional finances responsibly
- Take appropriate action when rules have been breached, report suspected significant breaches by yourself or others to RICS
