Giving Feedback for Results Final

Question 1

Discuss how the process of feedback should

be used to make improvements

Answer 1

• Feedback provides valuable information on how the patients condition is progressing
• Feedback assists individuals in identifying areas of improvement to focus on
• There is always room for improvement

Question 2

Compare and contrast the pros and cons of
Likert-based scales and open-ended forms
of feedback

Answer 2

LIKERT-BASED SCALES
-The instructor provided content that was
organized and easy to understand.
( Circle a number below)
1 strongly disagree to 5 strongly agree

LIMITATIONS:
- Numbers are relative
Do you and your neighbor think “5 stars” are the same?
- Areas for improvement are implied, but specifics on
HOW to improve are not clear
- Most people never want to give a “1”
( I guess it could have been worse) l Many people do not want to give a “5”
(there is always room for improvement)

VS OPEN-ENDED FEEDBACK:
- Open-ended feedback
- Narrative rather than circling a number
- Allows you to explain and provide more specifics
- Limitations of open-ended feedback
-Feedback requires clarity: Recipient must understand
what evaluator is trying to communicate
-People have different learning styles and preferences:
Some feedback will be in direct opposition to one
another
-Difficult to statistically analyze and compare

Question 3

List professional opportunities you will have

to evaluate and give feedback

Answer 3

Patients
Peers
Supervisors
Conferences

Question 4

Describe qualities of “good” feedback

Answer 4

-Give feedback the way that you would like to
receive feedback
- Narrative comments are usually more helpful
than just circling numbers
- Avoid emotional feedback. Even if it’s
anonymous, you should be willing to sign your
name to your comments!
- Describe things that the person can actually do
something about (behaviors/actions)
- Be as specific as possible
- Focus on what you observe and give examples
of specific instances
- Try to give feedback soon after observations
- Offer suggestions in areas of improvement
- Balance positive and negative critique

Question 5

• Feedback provides valuable information on how the patients condition is progressing
• Feedback assists individuals in identifying areas of improvement to focus on
• There is always room for improvement

Answer 5

Evaluations and Feedback used with patients

Question 6

• Feedback provides valuable information on how others perceive the effectiveness and quality of a program/presentation
• Feedback assists individuals in identifying areas of improvement to focus on

Answer 6

Evaluation and feedback used for in the classroom

Question 7

Acroynm FLOSS stands for

Answer 7

Feedback (please provide it) Little Emotion Observation-based comments Specific examples Soon after observation

Question 8

There is the Start Stop Continue Method or there is the ___

Answer 8

CAVEAT method- this can foster a more emotional tone becasue the Stop and start often read like grumbling rather than constructive comments

Question 9

The one think I learned most was that my
brushing was causing most of the recession.

This is an example of the

Answer 9

The one thing with a pt.

Question 10

Is more feedback better?

Answer 10

-Most people do not give enough feedback, so
shoot for more than none
- Consecutive feedback is useful to highlight
observed progress
-Unsolicited feedback is often unwelcomed l Generally, more frequent is better
- However, there have been reports of
“feedback overload” in organizations that go overboard