Exam 1 Prep The image of a Professional and Emotional Intelligence

Question 1

Describe how first impressions can make or break a professional relationship

Answer 1

• Can open or close lines of communication
• Choice of dress and behavior count
• Based on instinct and emotion
• Within 60 seconds, others make subconscious decisions about you (educational background, likability, success)
• After 5 minutes, conclusions have been drawn about the person’s trustworthiness, reliability, intelligence, friendliness

Question 2

Identify key grooming factors related to a professional appearance

Answer 2

Hair

Fingernails

Question 3

Identify non-verbal cues that impact communication

Answer 3

Confidence
Friendly
Wrinkled clothes
Yawning
Looking at watch
Avoiding eye contact

Question 4

Identify practices that help build rapport

Answer 4

• Have an open, friendly expression, smile
• Greet by name
• Introduce yourself
• Use touch sparingly with strangers
• Monitor your body language
• Sit at eye level; make eye contact
• Maintain appropriate distance

Question 5

Understand emotional intelligence and the impact it can have on patient care, working together in a team, and maintaining relationships

Answer 5

-Emotionalintelligencerefers to the ability to identify and manage one’s own emotions, as well as the emotions of others.

• Emotional intelligence is generally said to include at least three skills:
  1. Emotional awareness, or the ability to identify and name one’s own emotions
  2. The ability to harness those emotions and apply them to tasks like thinking and problemsolving
  3. The ability to manage emotions, whichincludes both regulatingone’s own emotions when necessaryand helping others to do the same

is both highly conscious of his or her own emotional states, even negativity—frustration, sadness, or something more subtle—and able to identify and manage them.
is especially tuned in to the emotions others experience. It’s easy to see how a sensitivity to emotional signals from within and from the social environment could make one a better clinician, friend, spouse, peer, leader, or parent.

Fortunately, these skills can be honed.

Self-awareness: the ability to recognize what you are feeling and how your emotions affect your behavior & performance. You can see how others see you.
Self-regulation: the ability to stay focused and think clearly even when experiencing powerful emotions; essential for taking responsibility for your actions.
Motivation: the ability to use your deepest emotions to move and guide you towards your goals.
Empathy: the ability to sense, understand and respond to what other people are feeling. Note- if you are not aware of your own emotions, you will not be able to read the emotions in others.
Social Skill: the ability to manage, influence and inspire emotions in others. This is an essential skill for successful teamwork and leadership.