General Vocabulary Terms Flashcards
What are the four main principles of accessibility (POUR)
Perceivable. Operable. Understandable. Robust.
Pereceivable
Content consumable in many ways. Users can use senses to identify content/interface elements
Operable
User can use controls, buttons, navigation, and other elements. Visual or otherwise, sometimes keyboard operated or voice operated for people with impaired mobility.
Understandable
Consistent in presentation and format, predictable in design/usage patterns. Concise, multimodal, appropriate tone for target audience and intuitively operable.
Robust
Users should be able to choose the type of technology that they wish to use when they interact with websites, online documents, multimedia, and other information formats
User-Centered Design (UCD) Process
Combinations of philosophy, mindset, and guidelines that provide ways to tackle complex problems without a single obvious answer
Iteration
To use learning from a product to continue to change and improve it
The Double Diamond Design Process
A version of UCD that is usually divided into four key phases. Discover. Define. Develop. Deliver. This is a divergent and convergent process
Discover Phase (DDDP)
Conducting user research and gathering data. Divergent Thinking.
Define Phase (DDDP)
Analyzing data, brainstorming, and sketching. Convergent Thinking.
Develop Phase (DDDP)
Prototyping and user testing. Divergent Thinking.
Deliver Phase (DDDP)
Implementing solutions and high-fidelity prototyping. Convergent Thinking.
Divergent Thinking
Broad Thinking! Splash around, have fun, throw your creative ideas around. A time for brainstorming
Convergent Thinking
Narrowing the scope, focus on identifying 1-2 specific key problems and solutions. A time for decisions.
Customer Journey Map
Illustration or diagram of all the online and offline touch-points your customers have with your company
8 Key components and core skills of UX
Research and Analysis. Information Architecture. Content Strategy. Wire-framing. Prototyping. Usability Testing. Accessibility. Visual Design
Market Research
Understanding purchasing behavior and preferences around product/messaging. Gather demographics, provide insights into viability. The goal is to sell the product
UX research
Focuses on interaction between customer and product. How do people use the product. What problems do they encounter. Informs design solutions.
Usability
The extent to which users can attain goals. Refers to the ease of access and use fo a product or website
Accessibility
User’s ability to use a product or service. Design should accommodate the needs of as many prospective users as possible.
Mental Models
A persons mental model is their own personal perception of the world around them. Mental models are based around belief systems.
Inversion Perspective
Consider the outcome you’d like to avoid as opposed to the desired outcome. Focus on solutions to minimize usability issues and brainstorm multiple ideas fro achieving the solution.
