General Vocabulary Terms

Question 1

What are the four main principles of accessibility (POUR)

Answer 1

Perceivable. Operable. Understandable. Robust.

Question 2

Pereceivable

Answer 2

Content consumable in many ways. Users can use senses to identify content/interface elements

Question 3

Operable

Answer 3

User can use controls, buttons, navigation, and other elements. Visual or otherwise, sometimes keyboard operated or voice operated for people with impaired mobility.

Question 4

Understandable

Answer 4

Consistent in presentation and format, predictable in design/usage patterns. Concise, multimodal, appropriate tone for target audience and intuitively operable.

Question 5

Robust

Answer 5

Users should be able to choose the type of technology that they wish to use when they interact with websites, online documents, multimedia, and other information formats

Question 6

User-Centered Design (UCD) Process

Answer 6

Combinations of philosophy, mindset, and guidelines that provide ways to tackle complex problems without a single obvious answer

Question 7

Iteration

Answer 7

To use learning from a product to continue to change and improve it

Question 8

The Double Diamond Design Process

Answer 8

A version of UCD that is usually divided into four key phases. Discover. Define. Develop. Deliver. This is a divergent and convergent process

Question 9

Discover Phase (DDDP)

Answer 9

Conducting user research and gathering data. Divergent Thinking.

Question 10

Define Phase (DDDP)

Answer 10

Analyzing data, brainstorming, and sketching. Convergent Thinking.

Question 11

Develop Phase (DDDP)

Answer 11

Prototyping and user testing. Divergent Thinking.

Question 12

Deliver Phase (DDDP)

Answer 12

Implementing solutions and high-fidelity prototyping. Convergent Thinking.

Question 13

Divergent Thinking

Answer 13

Broad Thinking! Splash around, have fun, throw your creative ideas around. A time for brainstorming

Question 14

Convergent Thinking

Answer 14

Narrowing the scope, focus on identifying 1-2 specific key problems and solutions. A time for decisions.

Question 15

Customer Journey Map

Answer 15

Illustration or diagram of all the online and offline touch-points your customers have with your company

Question 16

8 Key components and core skills of UX

Answer 16

Research and Analysis. Information Architecture. Content Strategy. Wire-framing. Prototyping. Usability Testing. Accessibility. Visual Design

Question 17

Market Research

Answer 17

Understanding purchasing behavior and preferences around product/messaging. Gather demographics, provide insights into viability. The goal is to sell the product

Question 18

UX research

Answer 18

Focuses on interaction between customer and product. How do people use the product. What problems do they encounter. Informs design solutions.

Question 19

Usability

Answer 19

The extent to which users can attain goals. Refers to the ease of access and use fo a product or website

Question 20

Accessibility

Answer 20

User’s ability to use a product or service. Design should accommodate the needs of as many prospective users as possible.

Question 21

Mental Models

Answer 21

A persons mental model is their own personal perception of the world around them. Mental models are based around belief systems.

Question 22

Inversion Perspective

Answer 22

Consider the outcome you’d like to avoid as opposed to the desired outcome. Focus on solutions to minimize usability issues and brainstorm multiple ideas fro achieving the solution.