General Management

Question 1

Those who are delegated chain of command authority to accomplish specific objectives in the organization.

Answer 1

Line executives

Question 2

Those functions which are advisory or service oriented to the line executive.

Answer 2

Staff functions

Question 3

As a general rule, the security manager serves in a _________ capacity.

Answer 3

staff

Question 4

The security manager, in exercising authority delegated by the senior executive to whom s/he reports, is exercising ________________.

Answer 4

functional authority

Question 5

The security manager exercises _________________ over his/her own department.

Answer 5

full line authority

Question 6

From an organizational standpoint, security cuts _______________ and relates ________________.

Answer 6

cuts across department lines and relates to the activity of the company.

Question 7

The path along which authority flows

Answer 7

Chain of Command

Question 8

Security personnel should be supervised only by _________________.

Answer 8

security management.

Question 9

A logical division of work in organization is:
1)
2)
3)
4)
5)

Answer 9

1) Purpose
2) Process or method
3) Clientele
4) Time
5) Geography

Question 10

The organization chart should set forth _____________

Answer 10

clear lines of authority

Question 11

What is the Limited Span of Control?

Answer 11

The number of personnel which one individual can effectively supervise.

Question 12

Limited Span of Control: Ideal Ratio

Answer 12

1 supervisor to 3 employees

Question 13

Limited Span of Control: Good Ratio

Answer 13

1 supervisor to 6 employees

Question 14

Limited Span of Control: Acceptable Ratio

Answer 14

1 supervisor to 12 employees

Question 15

What is the term for the idea that an employee should be under the direct control of one immediate supervisor?

Answer 15

Unity of Command

Question 16

What is the most common management weakness?

Answer 16

The failure to properly delegate responsibility and the authority to carry out responsibility

Question 17

In an organizational chart, what does the horizontal plane represent?

Answer 17

the division of areas of responsibility

Question 18

In an organizational chart, what does the vertical plane represent?

Answer 18

Levels of authority

Question 19

Organizational structure should be __________ to be most effective.

Answer 19

Flexible

Question 20

Refers to the rights inherent in managerial position to give orders and expect the orders to be obeyed.

Answer 20

Authority

Question 21

Defines how job tasks are formally divided, grouped and organized.

Answer 21

Organizational structure

Question 22

Division of labor and the degree to which tasks in the organization are subdivided into separate jobs.

Answer 22

Work specialization

Question 23

The basis on which jobs are grouped together

Answer 23

Departmentalization

Question 24

The degree to which decision making is concentrated at a single point in the organization

Answer 24

Centralization

Question 25

The degree to which lower level personnel provide input or are actually given the discretion to make decisions

Answer 25

Decentralization

Question 26

The degree to which jobs within the organization are standardized

Answer 26

Formalization

Question 27

A systematic arrangement of two or more people who fulfill formal roles and share a common purpose

Answer 27

Organization

Question 28

Organizing - the management function encompassing
1)
2)
3)
4)
5)

Answer 28

1) The determination of what tasks are to be done
2) Who is to do them
3) How tasks are to be grouped
4) Who reports to whom
5) Where in the organization decisions are to be made

Question 29

Low degree of departmentalization is a feature of

Answer 29

Simple structure

Question 30

Little formalization is a feature of

Answer 30

Simple Structure

Question 31

Wide spans of control is a feature of

Answer 31

Simple structure

Question 32

Widely practiced in small businesses is a feature of

Answer 32

Simple Structure

Question 33

Formalized rules and regulations is a feature of

Answer 33

Bureaucracy

Question 34

Tasks grouped in functional departments is a feature of

Answer 34

Bureaucracy

Question 35

Authority centralized in a single person is a feature of

Answer 35

Simple Structure

Question 36

Centralized authority is a feature of

Answer 36

Bureaucracy

Question 37

Decision making follows the chain of command is a feature of

Answer 37

Bureaucracy

Question 38

Highly standardized operating tasks that are specialized is a feature of

Answer 38

Bureaucracy

Question 39

Narrow spans of control is a feature of

Answer 39

Bureaucracy