Business Principles - Study Group Notes

Question 1

Framed private security characteristics, its effect on crime control and established a working relationship between private security and public law enforcement

Answer 1

Hallcrest

Question 2

Code of ethics, legislation, interstate licensing

Answer 2

Hallcrest recommendations

Question 3

Profiled changes within the industry, indentified security/law enforcement issues/trends, and researched security/law enforcement alliance

Answer 3

Hallcrest II

Question 4

Recent Japanese style of humanized working conditions and close relationships

Answer 4

Theory Z

Question 5

Who created the theory of employee satisfaction vs. organizational requirements?

Answer 5

Warren Bennis

Question 6

The arrangement of people with a common objective or purpose

Answer 6

Organization

Question 7

Breaking down a project into manageable parts

Answer 7

Work breakdown structure (WBS)

Question 8

What technique focuses on controlling efforts toward a common goal?

Answer 8

Program Evaluation and Review Technique (PERT)

Question 9

What is the managerial function?

Answer 9

To plan, lead, control and organize

Question 10

What are the 3 basic management roles?

Answer 10

1) Interpersonal
2) Informational
3) Decisional

Question 11

What are the core competencies that a manager should have?

Answer 11

1) Decision maker
2) Change Agent
3) Coaching
4) Sensitivity (diversity)
5) Empowerment
6) Sharing information

Question 12

According to Sennewald, what is the most important management skill?

Answer 12

Communication

Question 13

What is the first skill a manager must learn?

Answer 13

Listening

Question 14

Who does the Security Director report to?

Answer 14

a vice-president or higher

Question 15

A direct relationship between a supervisor and subordinate

Answer 15

Line function

Question 16

The influence one has on others in the pursuit of organizational objectives

Answer 16

Leadership

Question 17

What is the ultimate goal of supervision?

Answer 17

Performance

Question 18

Each employee must know POP. What is POP?

Answer 18

Policy (what)
Objective (why)
Procedure (how)

Question 19

What is security’s main objective?

Answer 19

The protection of assets and the prevention of losses

Question 20

What is security’s most conspicuous role?

Answer 20

protective services

Question 21

Non-directional counseling primarily involves what?

Answer 21

Good listening

Question 22

What is the most commonly used budget?

Answer 22

Line item budget

Question 23

What is the 2nd most commonly used budget?

Answer 23

Capital budget

Question 24

What are the 3 motivations for unethical behavior? /_\

Answer 24

Opportunity
Rationalization
Desire

Question 25

Rules by which members of a profession regulate their conduct

Answer 25

Ethics code

Question 26

What is the greatest security threat to an organization?

Answer 26

Internal misconduct

Question 27

What are the five core values of ethics?

Answer 27

1) Honesty 2) Responsibility 3) Respect 4) Fairness 5) Compassion

Question 28

What are 3 causes for unethical behavior?

Answer 28

1) Convenience (easy vs right) 2) Winning (competition) 3) Relativeness (situational ethics)