General

Question 1

How to evaluate business proposals

Answer 1

suitability
acceptability
feasibility

Question 2

What is suitability concerned with

Answer 2

SWOT of industry and does it fit

Question 3

what is acceptability concerned with

Answer 3

would key stakeholders approve

Question 4

Ansoff matrix elements

Answer 4

Market penetration
market development
product development
diversification

Question 5

Underlying principles of good governance

Answer 5

accountability,
transparency
integrity
focus on sustainable success on LT

Question 6

Five main sections of CG code

Answer 6

Leadership
Effectiveness
Accountability
Remuneration
Relations with SH

Question 7

What should NED do

Answer 7

independent POV
scrutinise performance
satisfy on integrity of fin info
be responsible for determining appropriate levels of remuneration for exec director

Question 8

Gemini
4 Rs

Answer 8

Reframe
restructure
revitalise
renew

Question 9

Gemini
Reframe

Answer 9

create will and desire to change

Question 10

Geminin
Restructure

Answer 10

redesign structure and culture to facilitate new approach

Question 11

Gemini
Revitalise

Answer 11

Create new culture

Question 12

Gemini
REnew

Answer 12

Ensure that the change is supported on an ongoing basis

Question 13

Types of change

Answer 13

Coercive and adaptive

Question 14

Issues with adaptive change

Answer 14

Can be too slow

Question 15

What is coercive change

Answer 15

forced - without participation

Question 16

HR strategy

Answer 16

succession planning

staff retention

skillset required

background of staff

getting the best from employee (innovation)

technology

knowledge management system

Question 17

R&D strategy

Answer 17

Culture that promotes and rewards creativity and inventiveness

management style and structure for innovation - praise new ideas

make sue of common info resources available

use multiple sources

Question 18

Cyber security risks

Answer 18

human threat

denial of service

virus

deliberate sabotage

accidents

Question 19

Cyber security consider also

Answer 19

business continuity planning

Question 20

IT risk ways of combating

Answer 20

Personnel security

physical and enviornemtnal security

system access control

system development and maintenance

business continuity plan

Question 21

What is a BCP concerned with

Answer 21

crisis management and disaster recovery

Question 22

BCP - required for staff

Answer 22

need to be aware of importance

training should be given

BCP should be tested regularly

Question 23

What factors should be considered by a BCP

Answer 23

Resotring data and other it systems

securing interim premises

secure interim management and staff

management of the PR issue

Question 24

BCP Methods of recovery

Answer 24

Carry out activities manually

move staff to another location

agree to use someone else’s premises

arrange to use IT service and accommodation provided by speciality third party

Question 25

Supply sourcing strategies

Answer 25

Single Multiple Delegated

Question 26

Best purchasing mix of

Answer 26

Quantity Quality Price Deliivery

Question 27

Single Supplier description

Answer 27

Buyer chooses one source of supply

Question 28

Advantages of single supply option

Answer 28

Stronger relationship Superior quality Better communication EoScale Facilitates confidentiality Possible source of competitive strategy

Question 29

Issues with single supplier

Answer 29

Vulnerable to disruption in supply Supplier power may increase if no alternative Supplier vulnerable to shifts in order level

Question 30

Multiple supplier strategy description

Answer 30

Buyer chooses several sources of supply

Question 31

Multiple supplier strategy advantage

Answer 31

Access to wide range of knowledge and expertise competition among suppliers may drive price down Supply failure by one cause minimal disruption

Question 32

Multiple supplier Disadvantages

Answer 32

Not easy to develop effective quality assurance suppliers may display less commitment Neglect economies of scale

Question 33

Delegated supplier explained

Answer 33

supplier given responsibility for delivery of complete sub assembly

Question 34

Delegated supplier advantages

Answer 34

Utilisation of specialist external expertise frees up internal staff for other tasks purchasing entity may negotiate economies of scale

Question 35

Delegated supplier disadvantage

Answer 35

First tier supplier powerful Competitors may utilise same external, unlikely to be competitive advantage

Question 36

The HR plan - elements

Answer 36

recruitment plan training plan redevelopment plan productivity plan redundancy plan retention plan

Question 37

Operations what are the 4V's

Answer 37

Volume Variety Variation in demand Visibility

Question 38

Operations strategy - six items to incorporate

Answer 38

capability required range and location of operations investment in tech strategic buyer-supplier relationships new products/services structure of operations

Question 39

Capacity Planning - four types of plans

Answer 39

level capacity plan chase demand plan demand management planning mixed plans

Question 40

What is a level capacity plan

Answer 40

plan to maintain activity at constant level over planning period

Question 41

What is a chase demand capacity plan

Answer 41

match capacity as closely as possible to forecast fluctuation in demand

Question 42

What is demand management planning

Answer 42

reduce peak demand by switching it to off peak periods e.g. off peak prices

Question 43

What are mixed plans (capacity planning)

Answer 43

Mixture of level, chase demand, and demand management

Question 44

Three key elements of JIT

Answer 44

eliminate waste Involvement of all staff Continuous improvement

Question 45

What are quality related costs

Answer 45

prevention cost appraisal cost internal failure cost external failure cost

Question 46

Main elements of TQM

Answer 46

Internal customers and suppliers SLA Quality culture in firm Empowerment

Question 47

What is TQM quality cost model based on view that

Answer 47

prevention cost and appraisal cost are subject to management influence/control extra effort on prevention reduce internal failure and external failure costs