Chapter 15

Question 1

Two types of change

Answer 1

incremental and transformational

Question 2

management approach to change

Answer 2

reactive and proactive

Question 3

Define incremental change

Answer 3

series of small steps, gradual

Question 4

define transformational change

Answer 4

major, significant change introduced relatively quickly

Question 5

Define step change

Answer 5

unexpected jump/drop in the pace of change caused by unexpected event

Question 6

Define planned change

Answer 6

following a set of pre planned steps

Question 7

define emergent change

Answer 7

views change as a series of continuous, open ended adjustments to the environment

Question 8

What is incremental change + proactive management

Answer 8

tuning

Question 9

What is transformational change + proactive management

Answer 9

planned

Question 10

What is incremental change and reactive management

Answer 10

adaption

Question 11

what is transformational change and reactive management

Answer 11

forced

Question 12

What is the three stage model of change

Answer 12

unfreeze move refreeze

Question 13

What does unfreeze require

Answer 13

trigger
someone to challenge & expose existing behaviour
outsiders
alternations to power structure

Question 14

What is the adaptive change approach

Answer 14

implemented in little stages, advantage minimises resistance faced at any one time

Question 15

What is move concerned with

Answer 15

identify what new desired behaviour norm is and communicating it

Question 16

What are Gemini 4 Rs

Answer 16

Reframing
Restructuring
Revitalising
renewal

Question 17

What is gemini used for

Answer 17

planned strategic choice

Question 18

what does reframing involve

Answer 18

fundamental questions about what the organisation and what it is

Question 19

steps in reframing

Answer 19

achieve mobilisation
create vision
build measurement system

Question 20

what does restructuring involve

Answer 20

organisational structure and cultural changes

Question 21

what are steps in restructuring

Answer 21

construct economic model
align physical infrastructure with plan
redesign work architecture

Question 22

what is revitalising

Answer 22

securing good fit with the environment

Question 23

what are the steps in revitalising

Answer 23

achieve market focus
invent new business
change rules of competition by exploiting tech

Question 24

what is renewal

Answer 24

ensure people in organisation support the change process and acquire necessary skills to contribute to it

Question 25

Steps in renewal

Answer 25

create reward system
build individual learning
develop organisation and adaptive capability

Question 26

Thee areas individual may be affected by change

Answer 26

physiological change
circumstantial
physchological

Question 27

What are cultural barriers to change

Answer 27

structural inertia = cumulative effect of systems and procedures installed to ensure consistency and quality, act as barrier to change

Question 28

What are personnel barriers to change

Answer 28

habit
security
effect on earnings
fear unkown
selective information

Question 29

What is the psychological contract

Answer 29

deal between employer and employee, on either side there are offers and wants

Question 30

Three factors to consider when dealing with resistance to change

Answer 30

the pace of change
manner of change
scope of change

Question 31

What idea is force field analysis based on

Answer 31

in group there is interplay of restraining and driving forces that keep things in equilibrium, maps forces pushing towards the preferred state and restringing forces pushing to current

Question 32

Force field - what is the role of change management

Answer 32

weaken resisting forces
strengthen driving forces
unfreeze move refreeze is an approach