Chapter 14

Question 1

What does strategic level information system serve

Answer 1

senior managers

Question 2

What does management level information system serve

Answer 2

middle managers

Question 3

what does knowledge level information system serve

Answer 3

knowledge and data workers

Question 4

what does operational level information system serve

Answer 4

operational managers

Question 5

What are
sales and marketing
manufacturing
finance
accounitng
HR

Answer 5

functional areas

Question 6

What is described
derived in and external
summarised
LT focus
concerned with whole organisation
ad hoc
quant and qualitative
uncertain

Answer 6

strategic information

Question 7

what is described
mostly internally
summarised at lower level
short and medium term
concerned with activities or departments
prepared routinely and regularly
quantitative measures

Answer 7

tactical

Question 8

what is described
internal
detailed
relevant to immediate team
task specific
frequent
quantitative

Answer 8

operational

Question 9

Qualities of good information
ACCURATE

Answer 9

Accurate
Complete
Cost benefit
User targeted
relevant
authoritative
timely
easy to use

Question 10

What is defined
all systems and procedures involved in collecting, storing producing and distributing information

Answer 10

information systems

Question 11

What factors should be considered to quantify benefits from proposed information systesm

Answer 11

increase revenue
cost reduction
enhanced service
improved decisions

Question 12

How can systems improve decision making

Answer 12

forecasting
develop scenarios
market analysis
project implications

Question 13

A system with low business value and low technical quality what do

Answer 13

dispose of

Question 14

system with high business value and low technical quality

Answer 14

invest in (renew)

Question 15

System high technical quality low business value should be

Answer 15

reassessed

Question 16

High quality system with high business value should be

Answer 16

maintained and enhanced

Question 17

What is strategic importance of big data

Answer 17

enhanced transparency
enhanced performance
market segmentation & customisation
improved decision making
new products and services

Question 18

What are criticisms of big data

Answer 18

‘buzzword’
correlation v causation
data overload
ability to verify
sustainable advantage
representative data

Question 19

What are the barriers to introducing big data

Answer 19

unknown destination
tech challenges
lack of holistic approach
shortage of talent
fear of cyber attack
difficulty building business case
reg and legal compliance
need for customer data

Question 20

What is knowledge

Answer 20

potential for action based on data, information, intuition and experience

Question 21

What is explicit knowledge

Answer 21

knowledge the company knows that it has, facts transactions and events that can be stored and stated

Question 22

What is tacit knowledge

Answer 22

personal knowledge held by employees

Question 23

what is knowledge management

Answer 23

range of strategies and tools that capture knowledge that is valuable to an organisation and deliver it so it can be acted on quickly to advantage of business

Question 24

What are three risks of IT/IS

Answer 24

Risk of inadequacy
risk of breakdown
risk of excess expense

Question 25

Steps in the implementation process

Answer 25

Analysis Design Programming Testing Conversion Implementation

Question 26

Three theories to explain user resisentece

Answer 26

people oriented system oriented interaction

Question 27

How does people oriented theory apply to user resistence

Answer 27

caused by factors internal to users as individuals or as a group

Question 28

How does system oriented theory apply to user resistance

Answer 28

user resistance caused by factors inherent in the new system design related to ease of use and functionality

Question 29

How does interaction theory apply to user resistance

Answer 29

User resistance is caused by the interaction of people and the system

Question 30

Five common risks from IT systems

Answer 30

Natural threats non-compliance with regs data systems integrity accidents cyber security risks

Question 31

Define cyber security

Answer 31

the protection of systems, networks and data in cyberspace

Question 32

Significant cyber risks an organisations IT system may encounter (5)

Answer 32

Human threat Fraud Deliberate sabotage viruses and other corruption Denial of Service attack

Question 33

What is defined an attempt by attackers to prevent legitimate users of service from using that service

Answer 33

denial of service attack

Question 34

IT Security controls six

Answer 34

prevention detection deterrence recovery procedures correction procedures threat avoidance

Question 35

what is defined if a threat occurs, its consequences can be contained

Answer 35

recovery proceduresw

Question 36

what is defined ensures the vulnerability in the system is dealt with

Answer 36

correction procedures

Question 37

Combating IT risk and security 10

Answer 37

Business continuity planning system access control system development & maintenance physical security compliance personnel security security organisation computer and network management asset classification and control security policy

Question 38

Combating IT risks what is defined measures to ensure that if major failures or disasters occur, business will not be completely unable to function

Answer 38

Business Continuity Planning

Question 39

Combating IT risks what is defined includes protection of information, information systems, networked services, detection of unauthorised activities and security when using the systems

Answer 39

systems access control

Question 40

Combating IT risks what is defined should be clear who has responsibility for the various aspects of information security. additional considerations will apply if facilities and assets are accessed by third parties or responsibility for information processing has been outsourced

Answer 40

security organisation

Question 41

Combating IT risks what is defined ensuring continuity of operations, minimising risk of systems failure, protecting integrity of systems and safeguarding information, particularly when exchanged between organisations

Answer 41

computer network management

Question 42

What is blockchain

Answer 42

technology that allows people who do not know each other to trust a shared record of events