Freedom fighter warrior test 9 Flashcards
What is the objective of the product roadmap?
Product Roadmap Update: Help CSMs discuss new features in upcoming release updates with customers, along with features that are in the next release to follow. Product Roadmap can be combined with Release Management Reviews discussions during cadence conversations to increase customer satisfaction and adoption of the product.
Ideas Lab (Customer Connect) Review: Provide a walk-through of how this community tool helps customers influence the product roadmap. Together, these services offer the following benefits
Provide insight into planned product direction from a customer lens.
Identify planned enhancements that align to a customer’s desired business outcome, a current pain point, or a future strategic direction
Educate customer on how to influence the Product Roadmap through Customer Connect - Ideas Lab functionality
Increase satisfaction to drive higher renewal rate
What is the customer value of the product roadmap?
Customer Value:
Foster continuous improvement
Increase customer satisfaction
Provide more insight into planning
Increase product adoption
What does the product roadmap service offer?
Provides your customer with an executive-level view of future planned enhancements, highlighting those features that best align to their objectives, goals, and/or current challenges.
Leverages the Product Roadmap slides created by the Development organization for your customer discussion
Requires collaboration of the CSM and SME to identify the most impactful features for the customer. The SME will also be available to assist with the customer discussion
