Freedom fighter warrior test 7

Question 1

What is the objective of the release management reviews?

Answer 1

Help CSMs discuss upcoming new features in the next release update with customers. Cadence conversations increase customer adoption of the product. Many customers do not look at Cloud Readiness release notes nor attend webinars in preparation for the next update.

Release Management Review project is limited in scope. With each release update, SME’s will highlight key new features by pillar. The PowerPoint deck will be posted in Oradocs and available to download by each release cycle (quarterly or monthly in some cases). CSM’s will use these pre-built PowerPoint decks to present to customers.

Question 2

What is the customer value of the release management reviews?

Answer 2

Increase product adoption and renewal rate