Freedom fighter warrior test 3 Flashcards
What is the objective of the Get well to growth kickoff?
The Get Well to Growth kickoff event is the first engagement activity with the customer. Objectives include:
Gain customer buy-in to Oracle CSM engagement process
Prioritize areas impacting customer health for engagement focus
What is the customer value of the Get well to growth kickoff?
Gain access to skilled Oracle resources to resolve current issues impeding the success of their current Oracle Cloud deployment
What are the two activities that the get well to growth kickoff consist of?
Executive Sponsor Buy-in: Sales-led introductory call with the account’s executive sponsor
Engagement Kickoff Event: CSM-led engagement kickoff event
What is the purpose of the executive sponsor buy in/introduction meeting?
Sales account lead to introduce the assigned CSM to the executive sponsor
Validate issues and challenges identified during assessment phase
Discuss a Get Well to Growth engagement approach (Success Plan focus on health issues, defining established criteria for success)
Gain commitment for customer’s engagement participation
Review next step - kick-off event
Identify individuals who should attend
Establish scheduling timeframe
What is the purpose of the Engagement Kickoff Event meeting?
Introduce the CSM service model
Review the CSMs engagement approach (including Success Plan’s major elements) as it applies to an Install Base customer
Validate current assessment of heath risk factors and initial CSM Get well actions
Prioritize areas of focus for upcoming discovery activity
Propose next steps (discovery phase, creation of Success Plan) and on-going governance
