Foundations of ENTR Final Flashcards

1
Q

Transfer funds from savers to borrowers

Disperse money from saving ppl to ppl who need to borrow

A

Financial Markets

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2
Q

Financial intermediaries that obtain funds by accepting checking and savings deposits and then lending those funds to borrowers

Banks, allow you to open savings to disperse to other ppl

A

Depository institutions:

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3
Q

3 Depository institutions:

A

Commercial banks
Credit unions:
Savings and loan associations:

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4
Q

Owned by its depositors

A

Credit unions:

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5
Q

Obtain funds by accepting savings account deposits used to make mortgage loans

Primarily used for mortgages

A

Savings and loan associations:

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6
Q

Institutional Investors
Securities Brokers
Securities Dealers
Investment Banks

A

Nondepository Financial Institutions

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7
Q

Amass financial capital and use it to acquire a portfolio of different assets

A

Institutional investors

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8
Q

Act as agents for investors who want to buy and sell financial securities

agents who make the connections, so they can make the deals. They make a commission on deals they make

A

Securities brokers

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9
Q

Participate directly in securities markets, buying and selling stocks for their own accounts

buying and selling on their own

A

Securities dealers

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10
Q

Specialize in helping firms raise financial capital by issuing securities in primary markets

goal to help borrowers raise financial capital; finding private purchasers

A

Investment banks

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11
Q

Established the Federal Reserve System as the central bank of the United States

A

Federal Reserve Act of 1913

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12
Q

Established Federal Deposit Insurance Corporation to insure bank deposits

Prohibited commercial banks from selling insurance or performing the functions of investment banks

insure deposits, established fdic

A

Banking Act of 1933

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13
Q

Required firms issuing new stocks in a public offering to file a registration statement with the Securities Exchange Commission (SEC)

make sure filing is accurate and know

A

Securities Act of 1933

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14
Q

Don’t go through this, not on final

Established the Securities and Exchange Commission to regulate and oversee the securities industry

A

Securities Exchange Act of 1934

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15
Q

know what this is- if auditing an accountant, can not have a conflict of interest byt providing other services for you. AKA you are not connected through accountat

Ensured that external auditors offered fair, unbiased opinions when they examined a company’s financial statements

A

Sarbanes-Oxley Act, 2002

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16
Q

Not as important

Overturned the section of the Banking Act of 1933 that prohibited commercial banks from selling insurance or performing the functions of investment banks

A

Financial Services Modernization Act of 1999

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17
Q

KNOW

  • Gave govt more authority over non banking institutions

Expanded the Fed’s regulatory authority over nondepository financial institutions

A

Dodd-Frank Act of 2010

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18
Q
Common Stock
Preffered Stock
Bond
Convertible Securities
Mutual Fund
Exchange Traded Fund (ETF)
A

Types of Securities

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19
Q

if firm goes bankrupt, they get money back before common stock, need to pay them first anyways for dividends

Gives its holder preference over common stockholders in terms of dividends and claims on assets

A

Preferred stock

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20
Q

Basic form of ownership in a corporation

last on list

A

Common stock

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21
Q

Formal debt instrument issued by a corporation or government entity

A

Bond

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22
Q

Bond or share of preferred stock that gives its holder the right to exchange it for a stated number of shares of common stock

shared of preffered stocks that u can exchange to common stock

A

Convertible securities

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23
Q

Institutional investor that raises funds by selling shares to investors and uses the accumulated funds to buy a portfolio of many different securities

invest in a more diverse portfolio, mixes up all securities and slices them to share stocks from x firms

A

Mutual fund

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24
Q

Shares traded on securities markets that represent the legal right of ownership over part of a basket of individual stock certificates or securities

market basket of individual stock securities, different types

A

Exchange-traded fund (ETF)

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25
Q

Basic Rights of Common Stock

A
Voting rights - 
Right to dividends - 
Capital gains: 
Preemptive right - 
Right to a residual claim on assets
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26
Q

Right to vote on important issues in the annual stockholders’ meeting

A

Voting rights -

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27
Q
  • Distribution of earnings to the corporation’s stockholders

They get dividends if earner

A

Right to dividends

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28
Q

Return on investment received if the price of the stock rises above the amount paid for it

if stock rises higher than paid for, taxable, get money

A

Capital gains:

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29
Q

Right to purchase new shares in proportion to existing holdings

u have 1st dibs to purchase new stock if adding more in proportion

A

Preemptive right

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30
Q

Assets Prolly not gonna get any tho

A

Right to a residual claim on assets

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31
Q

Maturity Date
Par Value
Coupon Rate
Current Yield

A

Features of Bonds

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32
Q

Date when a bond will come due

A

Maturity date:

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33
Q

Value of a bond that the issuer promises to pay the bondholder when the bond matures

what they pay u when bond matures
If u sell bond early, u can sell at premium or loss

A

Par value:

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34
Q

Interest paid on a bond

Expressed as a percentage of the par value

A

Coupon rate

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35
Q

Amount of interest earned

Expressed as a percentage of the bond’s current market price

A

Current yield:

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36
Q

Bonds can be sold to other investors before maturity, but the price received _____ correspond to the bond’s par value

A

might not

Bond higher than par value- premium, if not, discount

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37
Q

When the market price is above the par value

A

Premium -

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38
Q

When the market price is below the par value

A

Discount -

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39
Q

Market in which newly issued securities are traded

A

Primary Securities Market

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40
Q

New securities are offered to any investors who are willing and able to purchase them

Anyone who has resources can buy stock

A

Public offering:

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41
Q

Negotiated between the issuing corporation and a small group of accredited investors

investment bank identifies accredited investors, only to x ppl

A

Private placement:

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42
Q

Previously issued securities are traded

Any stock sold b4 1st one does not make firm money

A

Secondary Securities Market

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43
Q

Organized venue for trading stocks and securities that meet listing requirements

A

Stock (securities) exchange:

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44
Q

Securities that are listed on exchanges are traded

A

Over-the-counter market (OTC):

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45
Q

Automated, computerized securities trading system that automatically matches buyers and sellers

computerized system, tinder for stocks

A

Electronic communications networks (ECN):

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46
Q

Members of the general public cannot directly trade stocks and other securities

Enlist the services of a brokerage firm to carry out their trades

A

Personal Investing

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47
Q

Person who makes connection to sell stocks

A

brokers

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48
Q

Provide a wide range of services in addition to carrying out trades

A

Full-service brokers -

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49
Q

Provide basic services needed to buy and sell securities but offer fewer additional services

no personal transaction

A

Discount brokers

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50
Q

Market & Limit Orders

A

Types of Orders When Buying and Selling Securities

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51
Q

Tell brokers to buy or sell a specific security at the best currently available price

A

Market orders

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52
Q

Tell brokers to buy a specific stock only if its price is below a certain level, or to sell a specific stock only if its price is above a certain level

A

Limit orders

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53
Q
Investing for income
Market timing
Investing for growth
Value Investing
Buying & Holding Stock
A

Strategies for Investing in Securities

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54
Q

Buying bonds and stocks to generate a steady income

A

Investing for income -

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55
Q

Investing by analyzing when prices of specific stocks are likely to rise and fall

guess when the stock is gonna be as low as possible, and sell when as high as possible

A

Market timing

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56
Q

Investing in companies that have the potential to grow much faster than average for a sustained time

A

Investing for growth

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57
Q

Investing in stocks that are undervalued in the market

believe that you have knowledge others don’t

A

Value investing

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58
Q

Purchasing a diversified set of securities and holding them for a long period of time

A

Buying and holding stocks

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59
Q

Stock index statistics that track how the prices of specific sets of stocks have changed

A

Stock Indices

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60
Q

Tracks stock prices of 30 large, well-known U.S. corporations

Looks at 30 big strong performing firms

A

Dow Jones Industrial Average (DJIA)

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61
Q

Based on prices of 500 major U.S. corporations in a variety of industries and market sectors

500 major corps

A

Standard & Poor’s 500

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62
Q

Organizational function and a set of processes

Create, communicate, and deliver value to customers

Manage customer relationships in ways that benefit the organization and its stakeholders

Create long term value for organization

A

Marketing:

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63
Q

Ability of goods and services to satisfy wants

A

Utility:

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64
Q

Form
Time
Place
Ownership

A

Utility types

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65
Q

Satisfies wants by converting inputs into a finished form

the form the product is in, good use of product, makes u feel good

liquid hand soap, audio book (CD, Mp3)

A

Form utility:

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66
Q

Satisfies wants by providing goods and services at a convenient time for customers

Amazon Prime, audio books, Video on Demand, 24 hour Hy-Vee

A

Time utility

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67
Q

Satisfies wants by providing goods and services at a convenient place for customers

Redbox, audio books (accessible via phone in car), car DVD players for kids on long drive

A

Place Utility

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68
Q

Satisfies wants by smoothly transferring ownership of goods and services from seller to buyer

iTunes, Audible.com, vehicle financing, brokers

A

Ownership Utility

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69
Q

People
Place
Event
Idea

A

Types of Marketing

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70
Q

Used by people in the field of sports, politics, and art

Sports stars, YouTubers,

A

People marketing

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71
Q

Used to draw people to a particular place

A

Place marketing

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72
Q

Used for athletic, cultural, or charitable events

about 1 event

A

Event marketing

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73
Q

Used to change how people think or act

stay safe, philosophies

A

Used to change how people think or act

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74
Q

Changed as the ratio of products to consumers shifted.

Relationship- long term customer value
Production- making enough

A

Evolution of Marketing

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75
Q

Ongoing process of acquiring, maintaining, and growing profitable customer relationships by delivering unmatched value

A

Customer Relationship Management (CRM)

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76
Q

Felt by customers when they perceive that a good or service delivers value above and beyond their expectations

A

Customer satisfaction

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77
Q

Customers buy a product from the same supplier again and again

A

Customer loyalty

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78
Q

Formal document that defines marketing objectives and the specific strategies for achieving those objectives

Planning involves deciding where to target those objectives and evolving strategies through market segmentation

A

Marketing Plan

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79
Q

Dividing potential customers into groups of similar people, or segments

A

Market segmentation

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80
Q

Group of people who are most likely to buy a particular product

A

Target Market

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81
Q

Target Market Characteristics

A

Size
Profitability
Accessibility
Limited competition

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82
Q

Consumer Market Segmentation

A

Demographic
Geographic
Psychographic
Behavioral

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83
Q

Dividing the market based on characteristics about people such as age, income, ethnicity, and gender

A

Demographic

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84
Q

Dividing the market based on where consumers live

A

Geographic

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85
Q

Dividing the market based on consumer attitudes, interests, values, and lifestyles

A

Psychographic

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86
Q

Dividing the market based on how people behave toward various products

A

Behavioral

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87
Q

Direct their efforts toward people who are buying products for personal consumption
People

A

Consumer marketers (B2C)

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88
Q

Direct their efforts toward people who are buying products to use either directly or indirectly to produce other products

A

Business marketers (B2B)

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89
Q

Categories of Business Segmentation

A

Geographic
Customer-Based
Product use based

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90
Q

Marketing Mix

Know this!

A
Blend of marketing strategies for:
Product
Price
Distribution
Promotion
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91
Q

Firm evaluates its marketing mix when it enters foreign markets

A

Global marketing mix -

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92
Q

Elements That Influence the Consumer Decision-Making Process

A

Cultural
Social
Personal
Psychological

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93
Q

Elements That Affect the External Marketing Environment

A
Competitive
Economic
Social/ Cultural
Technological
Political/ Legal
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94
Q

Begins with analysis of the market share

A

Competitive -

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95
Q

Involves identifying and responding to changes as soon as possible

A

Economic

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96
Q

Includes lifestyle, customs, language, attitudes, interests, and population shifts

A

Social or cultural

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97
Q

Affects marketers in ways that are less directly visible

A

Technological

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98
Q

Includes laws, regulations, and political climate

A

Political or legal

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99
Q

People’s actions when they are buying, using, and discarding goods and services for their personal consumption

A

Consumer Behavior

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100
Q

Consumer discomfort with a purchase decision, typically for a higher-priced item

A

Cognitive dissonance

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101
Q

Process of gathering, interpreting, and applying information
To uncover opportunities and challenges, and to make better decisions

A

Marketing Research

ex: your own surveys, focus groups, customer comments, mall interviews

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102
Q

Existing data that marketers gather or purchase for a research project

A

Secondary data

ex: Census, Wall street journal, time magazine, product sales history

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103
Q

New data that marketers compile for a specific research project

A

Primary data

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104
Q

Primary Research types

A

Observation & Survey

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105
Q

Does not require the researcher to interact with the research subject

A

Observation

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106
Q

Requires that the researcher interact with the research subject

A

Survey

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107
Q

Development and promotion of products with ecological benefits

A

Green marketing

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108
Q

Creation of products tailored for individual consumers on a mass basis

A

Mass customization

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109
Q

Anything that an organization offers to satisfy consumer needs and wants

Something they want

A

Product

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110
Q

Product by any other name

A

Service

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111
Q

Qualities of a Service

A
Intangibility
     - Can't touch
Inseparability
     - Cab't be separated from practitioner
Variability
     -Difference btwn 2 ppl with skills
Perishability
     - Can't keep in a stockpile
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112
Q

Products that do not include any service

A

Pure goods

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113
Q

Products that do not include any goods

A

Pure services

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114
Q

Layers of a Product

A

Core Benefit
Actual Product
Augmented Product

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115
Q

Consumers buy a core benefit that satisfies their needs

Why they’re buying it

A

Core benefit

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116
Q

Physical good or the delivered service that provides the core benefit

What it is

A

Actual product

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117
Q

Additional goods and services provided with the actual product that sharpen their competitive edge

A

Augmented Product

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118
Q

Purchased for personal use or consumption

A

Consumer Products

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119
Q

Inexpensive goods and services that consumers buy frequently with limited consideration and analysis

don’t think a lot, buy frequently, not a lot of thought

A

Convenience products

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120
Q

More expensive products that consumers buy less frequently

A

Shopping products

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121
Q

Much more expensive products that consumers seldom purchase

A

Specialty products

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122
Q

Goods and services that hold little interest or even negative interest for consumers

A

Unsought products

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123
Q

Purchased to use either directly or indirectly in the production of other products

formal process/ checklist u go through when shopping
Used to make product
Or inderrict

Components are not expected to be sold but also not broken down enough to be raw materials (kinda put together)

A

Business Products

ex:Installations
Accessory equipment
Maintenance, repair, and operating products
Raw materials
Component parts and processed materials
Business services
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124
Q

Attributes that make a good or service different from other products that compete to meet the same or similar customer needs

A

Product Differentiation

Could be at a high quality level but need to be willing to pay for that
Fast food- best food at X amount of price, consistent

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125
Q

Measures how well a product performs its core functions

A

Quality level

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126
Q

Reliability of a product in delivering the promised level of quality

A

Product consistency

127
Q

Specific characteristics of a product

A

Product features

128
Q

Advantages that a customer gains from a specific product feature

A

Customer benefits

129
Q

Group of products that are closely related to each other

Similar, makeup line, but may substitute one product for another. Need one that fills all the gaps

A

Product line

130
Q

Risk of adding new product lines

A

Cannibalization

131
Q

Total number of product lines and individual items sold by a single firm

Everything that you sell

A

Product mix

132
Q

Overall value of a brand to an organization

A

Brand equity

133
Q

Purchasing the right to use another company’s brand name or symbol

allow you to use my brand name and symbil in exchange for percentage of rev
(selling someone’s coffee brand at their store)

A

Licensing:

134
Q

Established brands from different companies joining forces to market the same product

Target designers work with target as target exclusive

A

Cobranding

135
Q

: Brands that the producer owns and markets

A

National brands

136
Q

Brands that the retailer both produces and distributes

Known as private-label brands

Private label brands, convience items off brand, hyvee brand

A

Store brands

137
Q

Similar products offered under the same brand name

similar products, new kellogs cereal

A

Line extensions

138
Q

New product, in a new category, introduced under an existing brand name

new category in brand, Heinz mustard, used to only be Heinz ketchup. Define category

A

Brand extensions

139
Q

Discontinuos
Dynamically Continuos
Continous

A

Types of Innovation

140
Q

Brand-new ideas that radically change how people live

brand new, never been done before, changes everything

A

Discontinuous innovation

141
Q

Characterized by marked changes to existing products

significant changes to existing products

A

Dynamically continuous innovation

142
Q
Features a slight modification of an existing product
slight modifications (1/3 less sugar)
A

Continuous innovation

143
Q

New Product Development Process

Not as important

A
Idea Generation
Idea Screening
Analyisis
Development
Testing
Commecialization
144
Q

Characteristics That Determine Product Diffusion Rate

A
Observability
Traibility
Complexity
Compatability
Relative advantage
145
Q

Visibility of a product to other potential consumers

More I see product being consumed, I’m more interested in consuming the product
aggressive sampling, using social influencers

A

Observability -

146
Q

Ease in which potential consumers sample a new product

A

Trialability -

147
Q

Ease with which potential consumers easily understand a product

A

Complexity -

148
Q

Consistency of a product with the existing way of doing things

Can we use it with stuff we already have

A

Compatibility -

149
Q

Benefits of the new product compared to the existing product

A

Relative advantage

150
Q

4 Product Life cycles for product

know

A

Introduction
Growht
Maturity
Decline

151
Q

Influences consumer purchase decisions through information, persuasion, and reminders

A

Promotion

152
Q

Coordination of marketing messages through every promotional vehicle to communicate a unified impression about a product

A

Integrated marketing communication

153
Q

How the marketer would like the target market to envision a product relative to competition

What’s special

A

Positioning statement

154
Q

Meaningful, believable, and distinctive concept used to cut through the competition

A

Big idea

155
Q
Specific marketing communication vehicles that include tools such as:
Advertising (humour cited as memorable)
Sales promotion
Direct marketing
Personal selling
Emerging tools

Know this

A

Promotional Channels

156
Q
Internet Advertising
Social Media
Native Advertising
Product Placement
Advergaming
Buzz Marketing
Sponsorship

not improtant

A

Emerging Promotional Tools

157
Q
Advertising
Sales Promotion
Consumer Promotion
Trade Promotion
Public relations
Personal Selling
A

Traditional Promotional Tools

158
Q

Paid, nonpersonal communication designed to influence a target audience with regard to a product, service, organization, or idea

A

Advertising

159
Q

Stimulates sales activity through specific short-term programs aimed at either consumers or distributors

A

Sales promotion:

160
Q

Designed to generate immediate sales

Through premiums, promotional products, samples, coupons, rebates, and displays

A

Consumer promotion

161
Q

Stimulates wholesalers and retailers to push specific products aggressively

A

Trade promotion

162
Q

Creates positive relationships with all of a firm’s different publics

A

Public relations

163
Q

Unpaid stories in the media that influence perceptions about a company or its product

A

Publicity:

164
Q

Person-to-person presentation of products to potential buyers

A

Personal selling

165
Q
Prostpect & Qualify
Prepare
Present
Handle Objections
Close Sale
Follow Up

Not important

A

Steps in the Sale Process

166
Q
Product characteristics
Product life cycle
Target audience
Push and pull strategies
Competitive environment
Budget
A

Factors Determining the Right Promotional Mix

167
Q

Plan for delivering the right product to the right person at the right place at the right time

A

Distribution Strategy

168
Q

Network of organizations and processes that links producers to consumers

A

Channel of distribution

169
Q

: Physical movement of products along the distribution pathway

A

Physical distribution

170
Q

Distribution process that links a producer and a customer with no intermediaries

A

Direct channel

171
Q

Distribution organizations that facilitate the movement of products from a producer to a consumer

A

Channel intermediaries

172
Q

Distributors that buy products from producers and sell them to other businesses

A

Wholesalers

173
Q

Independent distributors who buy products from different businesses and sell them to different customers

A

Independent wholesaling businesses

174
Q

Take legal possession or title of the goods they distribute

A

Merchant wholesalers

175
Q

Do not take title of the goods they distribute

A

Agents/brokers

176
Q
Full-service merchant wholesalers
Limited-service merchant wholesalers
Categories
Drop shippers
Cash and carry wholesalers
Truck jobbers
A

Types

Merchant Wholesalers

177
Q

Distributors who sell products directly to users in small quantities

A

Retailers

178
Q

Providing multiple distribution channels for consumers to buy a product

A

Multichannel retailing:

179
Q

Intensive distribution
Selective distribution
Exclusive distribution

A

Strategic options of store retailers

180
Q
Include:
Online 
Direct response retailing
Vending 
Direct selling
A

Nonstore Retailers

181
Q

Involves hiring independent contractors to sell products to their personal network

A

Multilevel marketing (MLM):

182
Q

All organizations, processes, and activities involved in the flow of goods from raw materials to the final consumer

A

Supply chain

183
Q

Planning and coordinating the movement of products along the supply chain

A

Supply chain management (SCM)

184
Q

Subset of SCM that focuses on the tactics involved in moving products along the supply chain

A

Logistics:

185
Q
Raw Materials
Logistics
warehouse/ storage
Production
Warehouse/storage
Logisitics
Distributors

N?A

A

Elements of the Supply Chain

186
Q

Firms express long-term profitability goals in terms of return on investment (ROI) or return on sales (ROS) to:

A

Build profitability

Boost volume

187
Q

: Product pricing strategy that aims to capture the market through rock-bottom prices

A

Penetration pricing

188
Q

Long-term discount pricing that is designed to achieve profitability through high sales volume

A

Everyday-low pricing (EDLP)

189
Q

Designed to drive traffic to retail stores by special sales on a limited number of products, and higher everyday prices on others

A

High/low pricing:

190
Q

Pricing a handful of items temporarily below cost to drive traffic

A

Loss-leader pricing

191
Q

Aims to maximize profitability by offering new products at a premium price

A

Skimming pricing

192
Q

Process of determining the number of units a firm must sell to cover all costs

Alternatives to cover costs
Raise prices
Decrease variable costs
Decrease fixed costs

A

Breakeven Analysis

193
Q

Gap between the cost and the price of an item on a per-product basis

A

Profit margin

194
Q

Method of establishing a fixed margin starts with determining the actual cost of each product

A

Cost-based pricing -

195
Q
  • Begins by determining what price consumers would be willing to pay
A

Demand-based pricing

196
Q

Consumers use price as an indicator of quality unless they have additional information to guide their decision

A

Price-quality relationships

197
Q

Practice of ending prices in numbers below even dollars and cents in order to create a perception of greater value

A

Odd pricing

198
Q
Achieving the goals of an organization using organizational resources through:
Planning
Organizing
Leading
Controlling
A

Management

199
Q

Managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and resources

Communicate Goals

A

Top management

200
Q

Managers who supervise lower-level managers and report to higher-level managers

Help get pieces in place

A

Middle Management

201
Q

Managers who directly supervise nonmanagement employees

A

First-line (supervisory) management

202
Q
Technical Skills (important early)
Human Skills (Important Late)
Conceptual Skills (especially important late)
A

Management Skills

203
Q

Suggests that human needs fall into a hierarchy, and as each need is met, people become motivated to meet the next need in the pyramid

Only motivated when previous unmet needs are met
Physiological and safety are different

Safety- protects physical needs

A

Maslow’s hierarchy of needs theory

204
Q

Suggests that management attitude toward workers fall into two opposing categories based on management assumptions about worker capabilities and values

Employees are slackers vs work is meaningful

A

Theory X and Theory Y

205
Q

Concerns the relationship among individual effort, performance, and reward

A

Expectancy theory

206
Q
include in goal-setting
avoid winner-takes-all rewards
explain transferable skills when assigning new task(s)

If the employee doesn’t believe goals are achievable, they won’t try
Or if they aren’t rewarded

A

Expectancy theory Implications

207
Q

Suggests that perceptions of fairness directly affect worker motivation

Equal rewards

Workers seek to balance equation by:
Increasing output (asking for raise)
Decreasing input (working less)
Changing comparison target (rationalize a reason why they are treated differently)
Leave to find a more fair environment (employee turnover)

A

Equity theory

208
Q

Seek to make their employees productive and engaged rather than happy
Emphasize the health and well-being of their employees
Provide generous sabbaticals to their long-serving employees

A

Companies:

209
Q

Establishes a vision for the company by:
Defining long-term objectives and priorities
Determining broad action steps
Allocating resources

A

Strategic planning:

210
Q

Applies strategic plans to specific functional areas

A

Tactical planning

211
Q

Applies tactical plans to daily, weekly, and monthly operations

A

Operational planning:

212
Q

Planning for unexpected events

Involves a range of scenarios and assumptions that differ from the assumptions behind the core plans

A

Contingency planning

213
Q

If its probable and harmful

A

Contingency Planning Paradigm FOCUS AREA

214
Q

Definition of an organization’s purpose, values, and core goals

A

Mission

215
Q

Helps management evaluate an organization in terms of internal strengths and weaknesses, and external opportunities and threats
SW (Internal)
OT (External)

A

SWOT analysis

216
Q

Benchmarks that managers use to measure performance in key areas

A

Strategic goals

217
Q

Action plans that help an organization achieve its goals by forging the best fit between the firm and the environment

A

Strategies

218
Q
Defining the Mission
Evaluating Competitive Position
Setting Goals
Creating Strategies
Implementing Strategies
Evaluating results & incorporating lessons learned
A

Strategic Planning Process

219
Q

Creating a logical structure for people, their jobs, and their patterns of interaction

A

Organizing

220
Q

Extent to which decision-making power is held by a small number of people at the top of the organization

where the decision making is done

A

Degree of centralization

221
Q

Number of people a manager supervises

A

Span of control

222
Q

Division of workers into logical groups

how u divide workers

A

Departmentalization:

223
Q

Clear, simple chain of command from top to bottom

A

Line organization

224
Q

Line managers form the primary chain of authority, and staff departments work alongside line departments

A

Line-and-staff organization

225
Q

Flexible structure that brings together specialists from different areas of the company to work on individual projects on a temporary basis

A

Matrix organization

226
Q

Hoard decision-making power for themselves and issue orders without consulting followers

DO X

A

Autocratic leaders

227
Q

Share power with followers, and solicit and incorporate input from followers before making final decisions

Which is better, x or y?

A

Democratic leaders

228
Q

Set objectives for followers but give them freedom to choose the way to accomplish those goals

let your employees figure out how to get there,

Do x or y as you see fit

A

Free-rein leaders (laissez faire)

229
Q

Monitoring performance of the firm or individuals within the firm and making improvements when necessary

A

Controlling

230
Q

Establishing clear performance standards
Measuring actual performance against standards
Taking corrective action if necessary

A

Steps in the control process

231
Q

are there more skills you’d like to learn

A

Job enrichments

232
Q

Focuses on maximizing the effectiveness of a workforce to boost organizational effectiveness by:
Recruiting world-class talent
Promoting career development
Determining workforce strategies

Make the org more effective by delivering workforce that meets needs of org
Recruit talent

A

Human Resource (HR) Management

233
Q

Managing layoffs and outsourcing
Maintaining the link between pay and performance
Losing key talent and experience to other companies or through retirements
Managing young employees who have a sense of entitlement
Discrimination faced by women resulting in a brain drain
Offering work–life balance
Avoiding lawsuits by knowing the law and encouraging legal practices

A

HR Challenges

234
Q

Examination of specific tasks that are assigned to each position, independent of who might be holding the job at any specific time

A

Job analysis

235
Q

Explanation of the responsibilities for a specific position

A

Job description

236
Q

Specific qualifications necessary to hold a particular position

A

Job specifications

237
Q

Seeking employees who are currently within the firm to fill open positions

A

Internal recruitment

238
Q

Seeking new employees from outside the firm

A

External recruitment

239
Q

Tool to reject unqualified candidates, rather than to actually choose qualified candidates

A

Application

240
Q

Developing a list of questions beforehand and asking the same questions in the same order to each candidate
Testing, references, and background checks
Designing appropriate job offers

A

Structured interviews

241
Q

Employees who do not accept regular, full-time jobs

A

Contingent workers

242
Q

Introducing employees to company culture and providing administrative information

A

Orientation

243
Q

Employees beginning their jobs and learning as they go

A

On-the-job training

244
Q

Beginner serves as an assistant to a fully trained worker before gaining full credentials to work in the field

A

Apprenticeship

245
Q

Classroom training happens away from the job during work hours

A

Off-the-job training

246
Q

Training delivered via the Web plays a crucial role in off-the-job training

A

Computer-based training

247
Q

Helps current and potential executives develop the skills required to move into leadership positions

A

Management development

248
Q

Formal feedback process that requires managers to give their subordinates feedback on a one-to-one basis

A

Performance appraisal

249
Q

Create evaluation tools that tie directly into the company’s objectives
Coordinate the actual appraisal process
Ensure that managers are trained in providing relevant and objective feedback

A

HR’s role in performance appraisals

250
Q

Combination of pay and benefits that employees receive in exchange for their work

A

Compensation

251
Q

: Employees receive in exchange for the number of hours or days that they work

A

Wages

252
Q

Employees receive over a fixed period

A

Salaries

253
Q

Health insurance, vacation, and childcare

A

Noncash compensation

254
Q

Gives employees a set dollar amount that they are required to spend on company benefits

A

Cafeteria-style

255
Q

Scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours

A

Flextime

256
Q

Allows employees to work a fulltime number of hours in less than the standard workweek

A

Compressed workweek

257
Q

Working remotely and connecting the office via phone lines, fax machines, or broadband networks

A

Telecommuting

258
Q
  • Allows two or more employees to share a single full-time job
A

Job sharing

259
Q
Employees may be: 
Promoted or lured to another firm
Fired
Transferred or laid off 
Facing personal reasons such as family needs, retirement, or a change in career aspirations
A

Reasons to leave a job

260
Q

Prohibits discrimination in privileges of employment based on race, color, religion, sex, or national origin

A

Civil Rights Act of 1964, Title VII

261
Q

Federal agency designed to regulate and enforce the provisions of Title VII

A

Equal Employment Opportunity Commission (EEOC)

262
Q

Policies meant to increase employment and educational opportunities for minority groups
Groups defined by race, ethnicity, or gender
Seeks to make up for the systematic discrimination of the past by creating more opportunities in the present

A

Affirmative Action

263
Q

Workplace discrimination against a person based on his or her gender
Range from requests for sexual favors to the presence of a hostile work environment

A

Sexual Harassment

264
Q

Managing all the activities involved in creating value by producing goods and services and distributing them to customers
Impacts a firm’s revenues and its costs, and thus its overall profitability

A

Operations Management

265
Q

Shift in focus from:
Efficiency to effectiveness
Goods to services
Mass production to mass customization
Local to global competition
Simple supply chains to complex value chains
Exploiting the environment to protecting the environment

A

Characteristics of a Changing Environment

266
Q

Producing output or achieving a goal at the lowest cost

A

Efficiency:

267
Q

Using resources to create value by providing customers with better goods and services

A

Effectiveness

268
Q

Production of customized goods and services to precisely meet the needs of specific customers

A

Mass customization

269
Q

Set of related activities that transforms inputs into outputs

A

Process:

270
Q

Involves:
Determining efficient processes
Deciding the best sequence in which to arrange processes
Designing the appropriate layout of production and distribution facilities

A

Process selection and facility layout

271
Q

Considering the volume of production and the degree of standardization of the product

Deciding the location of the facility
Inventory control
Project scheduling
Designing and managing value chains

A

Responsibilities of Operations Managers

272
Q

assembly based on product

A

Product

273
Q

Moving item along and everyone adding the value to the widget, assembly/ different types of widget manufacturing techniques are grouped together

A

Process

274
Q

Everyone can do everything in their cell

A

Cellular-

275
Q

teams work on it until it is finished

A

Fixed position-

276
Q

Adequacy of utilities
Land and labor market conditions
Transportation and quality-of-life factors
Legal and political environment

A

Deciding the location of the facility

277
Q

Stocks of goods held by organizations

A

Inventories:

278
Q

): Illustrates the relationships among all the activities and identifies the sequence of activities likely to take the longest to complete

A

Critical path method (CPM):

279
Q

Activities that must be completed before another activity can begin

A

Immediate predecessors

280
Q

: Network of relationships that channels flow of inputs, information, and financial resources through all the processes
Directly or indirectly involved in producing goods and services and distributing them to customers

A

Value chain

281
Q

Performance of processes internally that were previously performed by other organizations in a supply chain

A

Vertical integration

282
Q

Arranging for other organizations to perform value chain functions that were previously performed internally

A

Outsourcing:

283
Q

: Moving production or support processes to foreign countries

A

Offshoring:

284
Q

Software-based approach to integrate an organization’s information flows

A

Enterprise resource planning (ERP):

285
Q

Environment in which a customer and service provider interact

A

Servicescape

286
Q

Servicescape design centers on three factors

A

Ambience
Functionality
Signs, symbols, and artifacts
Selection of capacity needs to be considered due to fluctuations in demand

287
Q

Replacing human operation and control of machinery and equipment with some form of programmed control

A

Automation:

288
Q

Reprogrammable machine that is capable of manipulating materials, tools, parts, and specialized devices to perform tasks

A

Robot:

289
Q

Drawing and drafting software that enables users to create and edit blueprints

A

Computer-aided design (CAD)

290
Q

Enables users to test, analyze, and optimize their designs

A

Computer-aided engineering (CAE):

291
Q

Takes the electronic design for a product and creates programmed instructions that robots must follow to produce the product

A

Computer-aided manufacturing (CAM):

292
Q

Combination of software used to design output and send instructions to automated equipment
To perform the steps needed to produce output

A

Computer-aided design and computer-aided manufacturing (CAD/CAM)

293
Q

Combination of CAD/CAM software with flexible manufacturing systems to automate almost all steps involved in designing, testing, and producing a product

A

Computer-integrated manufacturing (CIM)

294
Q

Expects everyone in an organization to take responsibility for improving quality
Emphasizes the need for a long-term commitment to continuous improvement

A

Total Quality Management (TQM)

295
Q

Methods incorporated into a production process designed to eliminate or reduce errors

A

Poka-yokes

296
Q

Characterized by:
Quality goals
Extensive training of employees
Long-term commitment to working on quality-related issues

A

Six Sigma

297
Q

Encourages American firms to focus on quality improvement

A

Baldrige National Quality Program

298
Q

Family of generic standards for quality management systems established by the International Organization for Standardization

A

ISO 9000 Certification

299
Q

Emphasizes the elimination of waste in all aspects of production processes

A

Lean production:

300
Q

Production system that emphasizes the production of goods to meet actual current demand
Service firm has less control over how processes are conducted while employing lean principles

A

Just-in-time (JIT) production:

301
Q

Firms try to become greener by finding environmentally friendly ways to carry out processes required to produce and distribute goods and services
Goal is to achieve sustainability

A

Green Practices

302
Q

Family of generic standards for environmental management established by the International Organization for Standardization

A

ISO 14000:

303
Q

One of the key roles of an investment bank is to arrange for

A

the actual sale of the securities

304
Q

When it comes to creating customer satisfication

A

percieved value is just as important as actual value

305
Q

The marketing concept holds that

A

delivering unmatched value to the customers is the only effective way to achieve long term profitability

306
Q

In the context of the marketing mix, the distribution strategy

A

does not includ eall the ways that marketers communicate about their products

307
Q

The product life cycle can be dramatically different across individueal product categories and predicting the exact shape and length of the life cycle is

A

impossible

308
Q

Product diffusion happens at different speeds depending on

A

individual consumer and the product itself

309
Q

Technical skills

A

expertise in a specific functional area or department

310
Q

Sales above the breakeven point

A

will generate a profit

311
Q

Firms

A

can determine upfront how much money it neds to make for each item it sells

312
Q

Maslow

A

healthcare plans and life insurance don’t serve to satisfy the esteem needs of employees

313
Q

constant communication

A

matrix organizations