Ford et al. (2008) Flashcards
1
Q
Key message
A
Resistance to change: the rest of the story
Views of resistance to change tell a one-sided story that favours change agents by proposing that resistance is an irrational and dysfunctional reaction located “over there” in change recipients
Resistance in three ways:
1. Resistance is a label to make sense of recipient’s
2. Implies that resistance is neither a sudden nor a direct response
3. It assumes resistance is bad
Perspective on change agents and recipients
Engaging in sensemaking:
