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captains test > FO-9 Leading the Company > Flashcards

FO-9 Leading the Company Flashcards

1
Q

___ is a complex process by which a person influences others to accomplish a mission, task, or objective.

A

Leadership. (162)

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2
Q

____ is the art of getting someone else to do what you want them to do, but because they want to do it?

A

Leadership (162)

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3
Q

What is autocratic leadership?

A

The officer tells the FF what to so and expects immediate and complete adherence. (163)

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4
Q

What is democratic leadership?

A

A consultative approach using all of the ingenuity and resourcefulness of the group. (163)

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5
Q

What is laissez-faire leadership?

A

A free-rein style that moves the decision making from the officer to the FF. (163)

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6
Q

____ is the capacity of one party to influence another party?

A

Power. (164)

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7
Q

What is positive reinforcement?

A

Rewarding good behavior. (164)

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8
Q

What is negative reinforcement?

A

Removing an undesirable consequence of good behavior. (164)

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9
Q

What is extinction?

A

Ignoring bad behavior. (164)

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10
Q

What is punishment?

A

Punishing bad behavior. (164)

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11
Q

What are some hygiene factors of motivation?

A

Pay and work conditions. (164)

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12
Q

What are some motivation factors?

A

Internal factors. Desire for recognition, achievement, responsibility, and advancement. (164)

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13
Q

What is the best known motivational theory?

A

The reinforcement theory. Behavior is a function of its consequences. (164)

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14
Q

What is the goal-setting theory of motivation?

A

The officer sets specific goals that will increase performance. It relies on the natural competitiveness of people. (165)

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15
Q

What is the equity theory of motivation?

A

It suggests that employees evaluate the outcome they receive for their input and compare them with the outcomes others receive for the same input. (same pay for same job). (165)

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16
Q

What is the expectancy theory of motivation?

A

People act in a manner that they believe will lead to an outcome they value. (Meeting a goal with be rewarded.)(165)

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17
Q

What are the 4 types of reinforcers?

A

Positive reinforcement, negative reinforcement, extinction, punishment. (164)

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18
Q

What are the 4 types of reinforcers?

A

Positive reinforcement, negative reinforcement, extinction, punishment. (164)

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19
Q

What is the extent that others are willing to accept a leader?

A

Followership. (162)

20
Q

In the 21 century, the fire officer faces 2 challenges?

A

The fire station as a work location and the special challenges of leading a volunteer fire company. (169)

21
Q

Does the fire officer have to be a leader, follower, both, or neither?

A

Both. (162)

22
Q

What type of leadership should be used when planning a project or developing the daily work plan of the company?

A

Democratic. (163)

23
Q

What leadership style is the best for handling routine duties?

A

Laissez-Faire. (163)

24
Q

What is legitimate power?

A

The target person believes the agent has the right to make the request and the target person has the obligation to comply. Ex: NIMS. (164)

25
Q

What is reward power?

A

The target person complies in order to obtain rewards believed to be controlled by the agent. (164)

26
Q

What is expert power?

A

The target person complies due to a belief that the agent has special knowledge. (164)

27
Q

What is referent power?

A

The target person complies due to admiration of or identification with the agent and seeks approval. (164)

28
Q

What is coercive power?

A

The target person complies in order to avoid punishment believed to be controlled by the agent. (164)

29
Q

What are the 2 types of power did Gary Yukl add to French and Ravens, informational and ecological?

A

Informational- the target persons assessment of the agents ability to rapidly and efficiently discover or obtain relevant information. Ecological- the target persons behavior is based on perceptions of opportunities and constraints. (164)

30
Q

Who described the types of power in the 1959 studies of social power?

A

French and Raven. (164)

31
Q

What theory did Frederick Herzberg come up with at Harvard t broke the motivational process into 2 parts?

A

The motivation-hygiene theory (164)

32
Q

What kind of goals are essential for motivation?(3)

A

Clear, specific, and measurable. (165)

33
Q

According to the equity theory, what are some outcomes and inputs?

A

Outcomes- pay, benefits, recognition, achievement, promotion.
Inputs- education, performance, risk taken, special skills. (165)

34
Q

According to the expectancy theory, the fire officer must address 3 considerations in order to motivate the individual?

A

1) the employees belief that his effort will achieve the goal 2) that meeting the goal will lead to the reward 3)the employees desire for the reward or the value of the reward. (165)

35
Q

The fire officers primary responsibility is to?

A

The team of FF under his direct supervision. (167)

36
Q

What is the advantage of preassigning tasks?

A

It relieves the officer of having to make as many decisions during the emergency. (167)

37
Q

What is the advantage of assigning tasks as needed on the emergency scene?

A

It reduces unnecessary efforts. (167)

38
Q

What are the first 2 obligations from the company following a May Day? IN ORDER

A

Maintain radio discipline and maintain company integrity. (168)

39
Q

What is a verbal picture that establishes the tone of the incident?

A

The initial radio report (size up). (169)

40
Q

What type of radio report helps others understand the situation at hand? (3)

A

Calm, concise, complete. (169)

41
Q

How does the 1st arriving officer provide leadership and direction to responding units?

A

Implementing the incident management plan. (169)

42
Q

What should the for officer establish as 2 general house rules for non emergency activities?

A

Do not compromise the ability of the company to respond to emergencies and do not jeopardize the publics trust in the fire department. (170)

43
Q

Fire officers in volunteer companies have to rely on their leadership skills (,=)than municipal offices?

A

Even more. (170)

44
Q

What is a special concern in volunteer organizations?

A

The political balance that results from electing officers. (170)

45
Q

In the goal setting theory, goals must be ____ but ____?

A

Difficult but attainable. (165)

46
Q

In routine situations The role of the fire officer involves ___, ___, and ___ to ensure that efforts achieve desired results.

A

Influencing, operating, and improving. (165)

47
Q

What leadership style is required for implementation of an incident action plan?

A

Autocratic. (163)

captains test (23 decks)

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