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captains test > FO-4 Management Concepts > Flashcards

FO-4 Management Concepts Flashcards

1
Q

What is the science of using available resources to achieve desired results?

A

Management (62)

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2
Q

Where did the concept of management come from?

A

The industrial revolution. (62)

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3
Q

What are the 2 GENERALIZED SCHOOLS of human resource management?

A

Scientific and humanistic. (63)

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4
Q

When was municipal fire department structure created?

A

At the end of the Civi War. (63)

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5
Q

Who developed scientific management?

A

Frederick Taylor. (63)

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6
Q

What is scientific management?

A

The breaking down of work tasks into constituent elements, the timing of each based on repeated stopwatch studies. (63)

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7
Q

Who started the humanistic school of management?

A

George Mayo. (64)

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8
Q

What is humanistic management?

A

It shifts the attention to the workers and working conditions that will make them more productive. (64)

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9
Q

Who came up with Theory X and Y?

A

Douglas McGregor. (64)

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10
Q

Which manager believes that people do not like to work so they must be closely watched and controlled?

A

Theory X. (64)

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11
Q

Which manager believes that people do like to work and they must be encouraged, not controlled?

A

Theory Y. (64)

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12
Q

What are 3 situations where there fire officer must operate as a theory X manager?

A

When operating at a fire or high risk activity, when taking control of a workplace conflict, and near the end of a series of negatively disciplinary measures. (64)

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13
Q

What are the 5 steps to Maslow’s hierarchy of needs?

A

Physiological, safety security and order, social and affection, esteem and status, and self-actualization. (65)

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14
Q

What are examples of physiological needs?

A

Air, water, food, and shelter. (65)

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15
Q

Which theory assumes that every decision made and every action taken in the workplace is derived by peoples values, attitudes, and beliefs?

A

The grid theory. (67)

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16
Q

What are the 5 behavioral models of the grid theory?

A

Indifferent (evade and elude), controlling (direct and dominate), accommodating (yield and comply), status quo (balance and compromise), and sound (contribute and commit). (67)

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17
Q

What is indifferent (evade and elude)?

A

Low concern for both people and results. Neutral, doing enough to get by but rarely making an effort to do more. (67)

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18
Q

What is controlling (direct and dominate)?

A

High concern for results, low concern for people. (68)

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19
Q

What is accommodating (yield and comply)

A

Low concern for results, high concern for people. (68)

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20
Q

What is status quo (balance and compromise)?

A

Play it safe and work toward acceptable solutions that follow proven methods. It underestimates people, results, and the power of change.(68)

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21
Q

What is sound (contribute and commit)?

A

Leads to effective work relationships based on whats right, not who’s right. Demonstrates high concern for both people and results. This is the preferred model. (68)

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22
Q

What is defined as the focus on the task of managing people?

A

Human resource management. (68)

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23
Q

What is the process of attracting, selecting, and maintaining an adequate supply of labor?

A

Staffing. (70)

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24
Q

What is the relation between direct supervision and efficiency?

A

The more direct supervision required, the less efficient the crew will be. (71)

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25
Q

What is a formal document that outlines the basic reason for the organization and how it sees itself?

A

The mission statement. (71)

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26
Q

What is considered one of the best tools to improve time efficiency?

A

Delegation. (72)

27
Q

Blake and Moutons managerial grid theory is a concept that later was adopted by the fire service as?

A

Crew resource management. (67)

28
Q

The fire officer is a ____ who has been given the responsibility to direct and supervise a group of FF?

A

Manager. (62)

29
Q

Most fire officers greatest challenge has to do with?

A

Managing people. (62)

30
Q

In order to be effective as a manager, a fire officer has to develop skills that are directly related to ?

A

Managing human resources. (62)

31
Q

Human resource management is built from two generalized schools of management thought:?

A

Scientific management and humanistic management. (63)

32
Q

____ called for optimizing the way tasks were performed and simplifying the jobs so workers could be trained to perform a specialized sequence of motions in the one best way?

A

Scientific management. (63)

33
Q

What are the 4 principles of scientific management?

A

Replace rule of thumb methods with methods based on scientific study 2) scientifically select and train workers instead of letting them train themselves 3) cooperate with the workers to ensure methods are followed 4) divide work equally between managers and workers. (63)

34
Q

What school of human resource management do McGregor and Maslow fall under?

A

Humanistic management. (64)

35
Q

Which concept of management defines the problems in terms of the manager’s or organization’s view of the workers?

A

McGregor Theory X and Theory Y. (64)

36
Q

Making a fire company work without a rest and rehydration period will fail to meet their____ needs?

A

Level 1, physiological needs. Their most basic needs. (65)

37
Q

Which level of Maslow’s hierarchy of needs would be associated with maintaining employment or status?

A

Level 2, safety security and order. (66)

38
Q

Which level of Maslow’s hierarchy would be associated with the appointment of a new fire chief or the combining of departments?

A

Level 2, safety security and order. (66)

39
Q

What are social needs and affection?

A

Physiological or social needs that are related to belonging to a group and feeling acceptance by the group. (vehicle stickers, t shirts, engaging in social and recreational activities with co workers). (66)

40
Q

Transferring a FF away from a good assignment would be an example of which of Maslow’s levels?

A

Level 3, social needs and affection. (66)

41
Q

Promotions, gold badges, special awards, and take home fire department vehicles are all symbols that apply to what level on needs?

A

Level 4, esteem and status. (66)

42
Q

What are 5 ways a new fire officer can build trust with his FFs?

A

Know the job 2) Be consistent 3) walk the talk 4) support your FFs 5) make FFs feel strong. (67)

43
Q

If problems arise, which type of person is often content to ignore and overlook them?

A

Indifferent (evade and elude). (68)

44
Q

Which person sees a high concern of people or results as to extreme and tries to moderate both in the workplace?

A

Status quo (balance and compromise). (68)

45
Q

What is the process of having the right number of people in the right place at the right time who can accomplish a task efficiently and effectively?

A

Human resource planning. (68)

46
Q

These include all activities designed to maintain a rapport with the employees?

A

Employee relations. (70)

47
Q

What includes all activities to train and educate employees?

A

Human resource development. (70)

48
Q

Drilling and training are part of which function?

A

Human resource development. (70)

49
Q

The fire officer must be able to accomplish the FDs work ____ and ____ other people.

A

With and through. (70)

50
Q

What requires that the fire officer directly observe the actions of the crew?

A

Direct supervision. (70)

51
Q

One of the greatest demands on the fire officer is the effective use of?

A

Time. (71)

52
Q

No matter what the situation, the fire officer can ensure maximum efficiency by using?

A

Good time management skills. (71)

53
Q

When determining the level of delegation and decision making authority to give to FF, the officer has 5 options.

A

Take action independently, no need to report back 2) take action and report back when done 3) recommend action the officer must approve 4) provide 2 or more recommendations for the officer to chose 5) provide information on different recommendations. (72)

54
Q

What is step and grade pay system?

A

If the FF demonstrates satisfactory performance, he will progress from 1 pay step up to the next until he reaches the top step. He will remain there until he gets promoted. (70)

55
Q

What are the 3 most common common pay systems for FDs?

A

Step and grade, merit based, and skill based. (70)

56
Q

What is merit based pay?

A

The FF is paid a base amount and then receives additional compensation for good performance. (70)

57
Q

What is skill based pay?

A

A FF is paid a base amount and then given additional compensation for any skills the FF can demonstrate. (70)

58
Q

On the managerial grid, what motivates the status quo person?

A

Politics. (68)

59
Q

Which behavioral model represents the stereotypical bureaucratic government agency where everyone is treated like a number?

A

Indifferent: evade and elude. (67)

60
Q

Having the right people in the right place at the right time is known as?

A

Human resource planning. (68)

61
Q

What is the prevailing trend between theory x and theory y in current times?

A

Theory Y is the prevailing trend. (64)

62
Q

What is the ADEA (act)?

A

Age Discrimination Employment Act. (71)

63
Q

What is the USERRA (act)

A

Uniformed Service Employment and Reemployment Rights Act. (71)

64
Q

In regard to getting assignments completed, the first duty is to determine what activities are to be completed, when they must be completed, and ____

A

How long it will take to complete them. (71)

captains test (23 decks)

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