Flor De Los Servicios Flashcards by Anett Lopez | Brainscape

Q

Centro de la flor

A

Servicio medular

Qué es lo que vendo??

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Q

Petalos de la flor

A

Servicios complementarios
Cómo lo vendo?
8 pétalos

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Q

Facilitadores

A

Necesarios para entregar el servicio medular

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Q

Diferenciadores

A

Generan valor y diferenciación

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Q

Informacion

A

Brindar detalles de servicio

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Q

Toma de pedidios

A

Procesar el orden de compra

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Q

Consulta

A

Asesoría

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Q

Hospitalidad

A

Atender al cliente

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Q

Custodia

A

Cuidar las posiciones del cliente

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Q

Excepciones

A

Demandas especiales de cliente

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Q

Facturación

A

Contrato

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Q

Pago

A

Liquidación del servicio

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