Fire Department Company Officer

Question 0

Act of controlling, monitoring, or directing a project, program, situation, or organization through the use of authority, discipline, or persuasion

Answer 0

Managing —

Question 1

Act of directing, overseeing, or controlling the activities and behavior of employees who are assigned to a particular supervisor

Answer 1

Supervising —

Question 2

Act of controlling, directing, conducting, guiding, and administering through the use of personal behavior traits or personality characteristics that motivate employees to the successful completion of an organization’s goals

Answer 2

Leading —

Question 3

The leader tells subordinates what to do and how to do it with little or no input from them.

Answer 3

Autocratic

Question 4

a.​The leader includes employees in the decision-making process and allows them to work with the least amount of supervision necessary.

Answer 4

Democratic

Question 5

a. ​In French, it literally means to allow to do.

b. ​The leader leaves employees to make all the decisions and does not supervise them at all.

Answer 5

​Laissez-faire

Question 6

Is based on the belief that there is no single best leadership style

Answer 6

Contingency leadership theory

Question 7

a. ​Inspires follower loyalty and creates an enthusiastic vision that others work to attain
b. ​Includes leaders with strong personalities; it is sometimes difficult to separate the personality of the leader from that of the organization
c. ​Makes it difficult to find replacement if leader dies or leaves the organization

Answer 7

Charismatic

Question 8

a. ​Depends on continuous learning, innovation, and change within the organization
b. ​Includes a leader that works to involve followers in the change process, challenges them to attain their full potential, and creates follower satisfaction and growth while still meeting organizational goals
c. ​Has leaders that are often identifiable by their dedicated followers

Answer 8

Transformational

Question 9

a. ​Involves an exchange between a leader and followers in which followers perform tasks effectively in exchange for rewards provided by the leader
b. ​Can be used by first-line supervisors and middle-level managers who have the authority or ability to provide rewards

Answer 9

Transactional

Question 10

a. ​Bases theory on a strong organizational culture that holds common values and beliefs
b. ​Has leadership that starts at the top of the organization and extends downward to the first-line supervisor
c. ​Views leaders as infallible; employees and subordinates have full faith and trust in the leadership of the organization
d. ​Means that employees fail to question leadership decisions or to speak openly when management makes apparent errors

Answer 10

Symbolic

Question 11

a. ​The average worker is inherently lazy, dislikes work, and will avoid it whenever possible.
b. ​Because of their inherent dislike of work, most workers must be coerced into performing adequately by threats of punishment.
c. ​The average worker prefers to be closely supervised and shuns responsibility because of a general lack of ambition.

Answer 11

1.​Theory X

Question 12

a. ​The average worker does not inherently dislike work – in fact, most workers feel work can be as natural as play or rest.
b. ​Workers will perform adequately with self-direction and self-control without coercion.
c. ​Workers will support organizational objectives if they associate those objectives with their personal goals.
d. ​The average worker learns not only to accept responsibility but, in fact, also learns to seek responsibility.
e. ​Only a small part of the worker’s intelligence, ingenuity, and imagination is ever harnessed, but with proper leadership, workers will excel.

Answer 12

Theory Y

Question 13

1.​Says that involved workers are the key to increased productivity and that each worker can perform autonomously (without supervision) because all workers are trustworthy

Answer 13

Theory Z

Question 14

What are the 4 Leadership styles:

Answer 14

a. ​Directive — Leader gives specific guidance to subordinates
b. ​Supportive — Leader shows concern for subordinates
c. ​Participative — Leader asks for suggestions from subordinates
d. ​Achievement-oriented — Leader establishes high goals and expects high performance from subordinates

Question 15

Highly capable individual: Person who makes productive contributions through talent, knowledge, skills, and good work habits

Answer 15

Level 1 leader —

Question 16

Contributing team member: Person who contributes individual capabilities to the achievement of group objectives and works effectively with others in a group setting

Answer 16

Level 2 leader —

Question 17

competent manager: Person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives

Answer 17

Level 3 leader —

Question 18

Effective leader: Person who catalyzes commitment to and vigorous pursuit of a clear and compelling vision, stimulating higher performance standards

Answer 18

Level 4 leader —

Question 19

1. ​Executive: Person who builds enduring greatness through a paradoxical blend of personal humility and professional willpower
2. ​Has characteristics that the others do not
3. ​Has a strong personal character and humility and is focused on a vision of a goal
4. ​Is an example for fire officers to strive for

Answer 19

Level 5 leader

Question 20

a.​Is an informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances

Answer 20

Coaching employees

Question 21

a.​Is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

Answer 21

Counseling employees

Question 22

Ability to reason and present a strong argument in favor of or against a position

Answer 22

Logic —

Question 23

Analysis of the principles of human conduct in order to be able to determine between right and wrong

Answer 23

Ethics

Question 24

Arrives at a general conclusion based on a foundation of specific examples or data

Answer 24

Inductive reasoning

Question 25

Reaching a specific conclusion based on a general statement or principle

Answer 25

Deductive reasoning

Question 26

Is also known as cause-and-effect reasoning

2. ​Is based on the relationship between two or more events in such a way that is obvious one caused the other to occur
3. ​Is effective when a factual, direct link is established between the cause and the effect

Answer 26

Causal reasoning

Question 27

1. ​Is based on a comparison between two similar cases

2. ​Infers that what is true in the first case will also be true in the second case

Answer 27

Analogical reasoning

Question 28

False or fallacious reasoning that occurs when someone attempts to persuade others without sufficient supporting evidence or by using irrelevant or inappropriate arguments

Answer 28

Fallacy —

Question 29

Makes a weak, easily refuted statement to take attention away from the main point, thus creating a distraction from the main point

Answer 29

Straw man —

Question 30

Makes an argument or conclusion that is based on insufficient or nonexistent evidence; can also result in stereotyping

Answer 30

Hasty generalization

Question 31

Occurs when someone uses irrelevant facts to distract the listener from the main issue; is the staple of many politicians who are asked a specific question and then avoid answering it by raising other issues

Answer 31

Red herring —

Question 32

Concludes something that simply does not follow the main premise of the argument

Answer 32

Non sequitur —

Question 33

​Consists of a series of worsening consequences that result from the initial decision or action

Answer 33

Slippery slope —

Question 34

Deal with actual issues by establishing principles, defining duties and obligations, and creating and defining the limitations of rights within a society. They are established by legislative and government agencies and constitutions.

Answer 34

Substantive —

Question 35

Define the judiciary rules or mechanisms used to enforce substantive laws. They are established by legislative actions and constitutions.

Answer 35

Procedural —

Question 36

Failure to exercise the same care that a reasonable, prudent, and careful person would under the same or similar circumstances

Answer 36

Negligence

Question 37

Commission of an unlawful act; committed by a public official

Answer 37

Malfeasance —

Question 38

Improper performance of a legal or lawful act

Answer 38

Misfeasance —

Question 39

Failure to act when under an obligation to do so; refusal (without sufficient cause) to do that which is a legal duty

Answer 39

Nonfeasance —

Question 40

Level of care a reasonable person would use under similar circumstances; standard of behavior by which the theory of negligence is based upon

Answer 40

Standard of care —

Question 41

Doctrine that the federal, state/provincial, or local government is immune to lawsuit unless it gives its consent

Answer 41

Sovereign immunity

Question 42

Situation that occurs when one person is held responsible for the actions or inactions of another individual; also applies to the liability incurred by an organization for the actions or inactions of an employee

Answer 42

Vicarious liability —

Question 43

1. ​This doctrine holds that firefighters, rescuers, and other emergency responders know the risks involved and are trained to deal with those risks; they are not entitled to redress (compensation for injuries) from the property owner for injury suffered as a result of performing their duty.
2. ​Exception — If the injury was the result of a crime such as arson or the property owner’s gross negligence or willful and wanton disregard for the firefighter’s safety

Answer 43

Fireman’s Rule

Question 44

A.​Occupational Safety and Health Administration )

Answer 44

(OSHA

Question 45

OSHA Title 29 contains regulations that are designed to protect the safety and health of all workers including firefighters and emergency responders:

Answer 45

a. ​Part 1910.120 addresses training requirements and emergency response requirements for hazardous materials incidents.
b. ​Part 1910.134 addresses operations that require the use of respiratory protection when working in situations that are confirmed or suspected of being immediately dangerous to life or health (IDLH).
c. ​Part 1910.146 addresses operations in confined spaces, including incidents involving tanks, bins, grain elevators, trenches, elevator shafts, or collapsed structures.

Question 46

Civil Rights Act
1.​From a public employment perspective, one of the most important parts of the Act is Title VII, which eliminated discrimination on the basis of race, color, national origin, religion, and sex (gender).

Answer 46

2.​In 1967, the category of age (40-70) was added to this list, and in 1978, pregnancy was added.

Question 47

D.​Equal Employment Opportunity Commission

Answer 47

(EEOC)

Question 48

When did people get over time

Answer 48

The FLSA of 1938 guaranteed that workers in the private sector would be paid overtime at a time and one-half salary rate if they worked more than 40 hours in 1 week.

Question 49

2.​Because of the atypical work schedules of police and firefighters, Congress passed an exemption to the 40-hour rule for local public safety agencies. what was it

Answer 49

a decision by the U.S. Supreme Court in 1985.The FLSA workweek was set at 43 hours for police and 53 hours for firefighters.

Question 50

Factor that prevents the receiver from fully receiving the message

Answer 50

Interference —

Question 51

Establishing new relationships or maintaining an existing one

Answer 51

Relating —

Question 52

Controlling, directing, or manipulating behavior

Answer 52

Influencing —

Question 53

Meanings may change over time or be different for different people

Answer 53

Arbitrary —

Question 54

Words that are not specific or do not have agreed-upon definitions

Answer 54

​Ambiguous —

Question 55

Generalizations rather than concrete or tangible

Answer 55

Abstract —

Question 56

a. ​Accumulation of all the other nonverbal elements into one image of self-confidence and authority
b. ​Mastering helps to overcome nervousness

Answer 56

Poise

Question 57

1.​Are a guide to decision-making within an organization

Answer 57

Policies

Question 58

1.​Are a detailed plan of action; written communication that is similar and closely related to a policy

Answer 58

Procedures

Question 59

Emergency scene casualties per year

Answer 59

.​Approximately 88,000 per year

a. ​This figure amounts to one-half of all fire and emergency services injuries reported annually.
b. ​Two thousand of these are potentially life threatening.

Question 60

Firefighter fatalities

Answer 60

1. ​Average of 117 per year, 2000 to 2006
2. ​Leading causes
   a. ​Heart attacks resulting from physical stress (40 percent of all line-of-duty deaths [LODD] in 2005)
   b. ​Motor vehicle accidents (20 percent of all emergency incident fatalities since 1977)
3. ​Emergency responses result in only 3 percent of firefighter fatalities.
4. ​EMS operations fatalities: 50 percent, trauma; 38 percent, heart attacks