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cos 241 > Final exam review > Flashcards

Final exam review Flashcards

1
Q

Which of the following is NOT good electrical safety advice?

  • Pull on the cord, not the plug, when disconnecting an electrical appliance.
  • Inspect all electrical equipment regularly.
  • Keep electrical cords off the floor and away from everyone’s feet.
  • Read all electrical safety instructions carefully.
A
  • Pull on the cord, not the plug, when disconnecting an electrical appliance.
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2
Q

The type of energy that is MOST associated with nuclear power plants is _________.

a) gamma rays
b) x rays
c) radio waves
d) microwaves

A

a) gamma rays

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3
Q

If you are using electrical currents to treat your client’s skin in an electrotherapy procedure, which of the following is TRUE of this treatment that you are giving your client?

a) The current being used is considered a modality.
b) You must be using Tesla high-frequency current.
c) You are not using a probe in this procedure.
d) The currents being used must be either negative or positive; both cannot be used.

A

a) The current being used is considered a modality.

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4
Q

If, while using the brush machine, you accidentally drop the equipment into a sink full of water, which of the following should you do?

A) You should quickly unplug the brush machine from the outlet.
B) You should quickly grab the brush out of the sink full of water.
c) You should get everyone out of the salon and call the fire department.
D) You should run over to the circuit breaker panel and shut down all power to the salon.

A

A) You should quickly unplug the brush machine from the outlet.

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5
Q

The electromagnetic spectrum is the name given to _________.

A

all of the forms of energy that exist

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6
Q

A GFI would MOST likely be required in a(n) _________.

A

bathroom

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7
Q

Fluorescent light _________.

A

is cooler than natural sunlight

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8
Q

In order to practice good electrical safety, which of the following should you ALWAYS do?

A) Disconnect appliances when they are not in use.
B) Attempt to repair electrical appliances when they malfunction.
C) Twist electrical cords to protect against a short circuit.
D) Attempt to clean around electrical outlets while equipment is plugged in.

A

A) Disconnect appliances when they are not in use.

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9
Q

If you receive a light shock sensation while using an electrical appliance, you should _________.

A

unplug the appliance from the wall

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10
Q

Energy moves through space _________.

A

in waves

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11
Q

What is a condition that prohibits certain treatments called?

A

A contraindication

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12
Q

Which of the following BEST differentiates a positive electrode from a negative electrode?

A) The positive electrode is called an anode; whereas the negative electrode is called a cathode.

B) The positive electrode has an electric charge; whereas the negative electrode does not

C) The positive electrode has an electric charge; whereas the negative electrode does not

D) The positive electrode is called a cathode; whereas the negative electrode is called an anode.

A

A) The positive electrode is called an anode; whereas the negative electrode is called a cathode.

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13
Q

The poles of an electric current are either _________.

A

positive or negative

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14
Q

Tesla high-frequency current is used for _________.

A

improving germicidal action

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15
Q

What is the use of electrical currents to treat the skin called?

A

Electrotherapy

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16
Q

When using anaphoresis, you can expect _________.

A

a stimulation of nerves

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17
Q

Microcurrent would be MOST useful in _________.

A

reducing redness and inflammation

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18
Q

_________ is used as an applicator for directing electric current from an electrotherapy device to the client’s skin.

A

An electrode

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19
Q

_________ is an example of an electrical safety device that you may encounter when working as a beauty and wellness professional in a salon or spa.

A

A circuit breaker

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20
Q

_________ is an electrical safety device that is designed to prevent excessive current from passing through a circuit by blowing out or melting when a wire becomes too hot from overloading the circuit with too much current.

A

A fuse

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21
Q

A wire that is not large enough to carry the electrical current passing through it will _________.

A

overheat

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22
Q

Watts measure _________.

A

how much electrical energy is being used in one second

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23
Q

_________ is a good example of an insulator.

A

Wood

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24
Q

Which of the following is TRUE of electricity and the beauty and wellness industry?

A) Advanced electrical machines require an understanding of electrical theory.

B) Most beauty professionals will not interact directly with electricity.

C) Most of the equipment that beauty professionals deal with is very dangerous.

D) Electricity use in the beauty industry is limited to clippers and hair dryers.

A

A) Advanced electrical machines require an understanding of electrical theory.

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25
Q

How many of the services that beauty professionals offer their clients are impacted by electricity?

A

All of them

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26
Q

Direct current is BEST differentiated against alternating current by which of the following statements?

A) Direct current flows in one direction, whereas alternating current flows back and forth.

B) Direct current is the true form of electrical current, whereas alternating current is not.

C) Direct current is not truly an electrical current, whereas alternating current is.

D) No Direct current flows back and forth, whereas alternating current flows in one direction.

A

A) Direct current flows in one direction, whereas alternating current flows back and forth.

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27
Q

Electricity _________.

A

does not occupy space, nor does it have mass

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28
Q

The resistance of an electrical current is measured by _________.

A

ohms

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29
Q

Alternating current _________.

A

is a rapid, interrupted current

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30
Q

Electricity exhibits _________ effects.

A

magnetic, thermal, and chemical

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31
Q

Copper is used in electrical wiring and electrical motors because _________.

A

it is a good conductor

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32
Q

_________ is a good example of a conductor.

A

Tap water

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33
Q

What is the third circular electrical connection on a three-prong plug called?

A

A grounding pin

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34
Q

Grounding is important because _________.

A

it protects against electrical shock

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35
Q

Infrared light _________.

A

produces heat

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36
Q

A galvanic current _________.

A

has a positive and a negative pole

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37
Q

When using cataphoresis, you can expect _________.

A

a closing of pores

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38
Q

Ultraviolet light _________.

A

is invisible

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39
Q

Which of the following is light therapy also known as?

A

Phototherapy

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40
Q

_________ light prompts the skin to produce beneficial vitamin D.

A

Ultraviolet

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41
Q

Light therapy is LEAST likely to be used for the following clients:

A

Clients that want to lighten their hair color.

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42
Q

Why are ground fault interrupter (GFI) receptacles strategically placed by all sinks and in all bathrooms in the spa where you work?

A

GFIs are required in places where shock hazard are likely (such as near any running or sitting water).

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43
Q

If you plug a steamer into the outlet on the wall and it immediately starts to spark, what should you do?

A

You should unplug the steamer immediately and use another iron until that one can be repaired.

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44
Q

_________ percent natural sunlight is visible, making up the visible spectrum of light.

A

35

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45
Q

Because you rely on a constant, even flow of electricity that is produced by chemical means for the wireless tools you use in your daily work, which of the following is BEST suited to you?

A

A direct current

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46
Q

If you are using galvanic current on your client as part of their skin treatments, which of the following would BEST explain why you would want to choose to use anaphoresis instead of cataphoresis?

A) You are trying to soften your client’s tissues.

B) You are attempting to soothe your client’s nerves.

C) You are trying to close you client’s pores.

D) You are trying to contract your client’s blood vessels.

A

A) You are trying to soften your client’s tissues.

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47
Q

If you are using galvanic current on your client as part of their skin treatments, which of the following would BEST explain why you would want to choose to use cataphoresis instead of anaphoresis?

A) You are attempting to soothe your client’s nerves.

B) You are trying to open your client’s pores.

C) You are trying to soften your client’s tissues.

D) You are trying to expand your client’s blood vessels.

A

A) You are attempting to soothe your client’s nerves.

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48
Q

If you were opening a salon or spa, you would need to have a thorough understanding of electricity for all EXCEPT which of the following reasons?

A) You will need to be able to quickly repair electrical devices when they malfunction.

B) You will rely on lighting and air temperature controls for the comfort of your clients.

C) You will need to be able to properly care for a variety of electrical devices.

D) You will rely on a variety of electrical devices, including lotion and oil heaters.

A

A) You will need to be able to quickly repair electrical devices when they malfunction.

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49
Q

Which of the following BEST differentiates between long wavelengths and short wavelengths?

A) Long wavelengths have low frequency; whereas short wavelengths have high frequency.

B) Short wavelengths have low frequency; whereas long wavelengths have high frequency.

C) Long wavelengths are visible; whereas short wavelengths are not.

D) No Short wavelengths are visible; whereas long wavelengths are not.

A

A) Long wavelengths have low frequency; whereas short wavelengths have high frequency.

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50
Q

Why should cosmetologists have a thorough knowledge of anatomy and physiology?

A

because working with the bones of the face and skull adds to flattering haircuts, hairstyles, and makeup applications

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51
Q

Identify a true statement about a cell’s cytoplasm.

A) It is the thin layer of tissue that surrounds the cell.

B) It provides a structure for the cell parts to ensure their free movement within the cell membrane.

C) It is the specialized structure in the center of the cell.

D) It controls the growth and reproduction of the cell and contains the cell’s genetic material.

A

B) It provides a structure for the cell parts to ensure their free movement within the cell membrane.

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52
Q

The process of cell reproduction that occurs when a cell divides into two identical daughter cells is known as __________.

A

mitosis

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53
Q

Epithelial tissue in the body __________.

A

is seen within many body parts such as mucous membranes and the skin

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54
Q

Which of the following types of tissue in the body controls as well as coordinates all functions of the body?

A) connective tissue
B) muscle tissue
C) nerve tissue
D) epithelial tissue

A

C) nerve tissue

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55
Q

What are organs?

A

They are groups of specialized tissues that carry out specific functions.

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56
Q

What is the function of the circulatory system?

A

to regulate blood movement throughout the body

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57
Q

Understanding how nerves work will most likely help cosmetologists __________.

A

perform services such as massages, shampoos, and facial and nail services in a more safe and proficient way

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58
Q

Which of the following body systems provides a protective covering and controls body temperature?

A

the integumentary system

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59
Q

Which of the following statements about the muscular system is true?

A

It is affected by massages performed during cosmetology services.

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60
Q

Which of the following statements is true of joints?

A

A joint refers to the connection between two or more bones.

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61
Q

One of the primary functions of the skeletal system is to __________.

A

help in the production of red and white blood cells

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62
Q

A cosmetologist should have an understanding of the skeletal system because __________.

A

it helps protect the cosmetologist’s own body by using proper body mechanics while working

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63
Q

__________ are two bones that form the sides and top of the skull’s cranium.

A

Parietal bones

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64
Q

__________ bones, also called cheekbones or malar bones, form the prominence of the cheeks and outer parts of the eye sockets.

A

Zygomatic

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65
Q

Which of the following is the U-shaped bone at the tongue’s base that supports the tongue and its muscles?

A

hyoid bone

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66
Q

__________, also called the shoulder blades, are two large, flat, and triangular shoulder bones.

A

Scapulae

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67
Q

The uppermost and largest bone in the arm, extending from the elbow to the shoulder, is called the __________.

A

humerus

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68
Q

Which of the following is the larger of the two leg bones below the knee on the big toe side that supports most of the body’s weight?

A

tibia

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69
Q

Voluntary muscles (striated) are __________.

A

muscles that a person can control at will

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70
Q

Muscles that draw a body part toward the midline of the body and draw the fingers together in the hand are called __________.

A

Adductors

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71
Q

The extensor digitorum longus is the muscle that __________.

A

extends the toes and bends the foot up

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72
Q

Which of the following is the foot muscle that flexes the toes and helps with the maintenance of balance while standing and walking?

A) abductor digiti minimi
B) abductor hallucis
C) flexor digiti minimi
D) flexor digitorum brevis

A

D) flexor digitorum brevis

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73
Q

The __________ controls involuntary muscle action and the action of the smooth muscles, glands, blood vessels, heart, and breathing.

A

autonomic nervous system (ANS)

74
Q

Motor nerves __________.

A

carry impulses from the brain to the glands or muscles

75
Q

Which of the following statements is true of pulmonary circulation?

A) It is also known as general circulation.

B) It carries oxygen-poor blood to the lungs for the purpose of oxygenation and waste removal.

C) It carries oxygen-rich blood from the heart throughout the body.

D) It returns oxygen-poor blood back to the heart.

A

B) It carries oxygen-poor blood to the lungs for the purpose of oxygenation and waste removal.

76
Q

Thin-walled blood vessels that carry waste products that contain blood to the heart and lungs for cleaning and to pick up oxygen are called __________.

A

veins

77
Q

Which of the following statements is true about blood?

A) It helps protect the body from harmful toxins and bacteria by working with the immune system.

B) It is a clear or pale-yellow fluid that contains white blood cells.

C) It travels through the circulatory system to supply carbon dioxide to cells.

D) It is circulated through lymph vessels.

A

A) It helps protect the body from harmful toxins and bacteria by working with the immune system.

78
Q

The external carotid artery __________.

A

supplies blood to the anterior parts of the face, neck, scalp, ear, and sides of the head

79
Q

The __________ system is a significant part of the immune system, which helps defend against infection.

A

lymphatic

80
Q

What is a pale yellowish fluid in the body?

A

lymph

81
Q

Which of the following statements is true about the lymphatic system?

A) Lymph nodes help filter bacteria, viruses, and cancer cells.

B) The lymphatic system consists of the heart, arteries, and veins.

C) The lymphatic system transports waste material from the blood to the body cells.

D) Lymph nodes are connected by capillaries.

A

A) Lymph nodes help filter bacteria, viruses, and cancer cells.

82
Q

The integumentary system includes the __________ and its accessory organs.

A

skin

83
Q

Identify a true statement about the skin.

A) It supplies oxygen and nutrients to cells.

B) It protects the body from outside elements, such as chemicals, germs, and sun exposure.

C) It is part of the endocrine system.

D) Its primary function is to transport waste material from the body cells to the blood.

A

B) It protects the body from outside elements, such as chemicals, germs, and sun exposure.

84
Q

Identify an exocrine gland.

A

the sebaceous gland

85
Q

How is anatomy different from physiology?

A

Anatomy is the study of the structures of the human body, whereas physiology is the study of the activities of those structures.

86
Q

Which part of a cell controls the growth and reproduction of the cell?

A

nucleus

87
Q

Which type of tissue binds and supports other body tissue?

A

connective tissue

88
Q

A cosmetologist is designing a new eye makeup style for a client. Which bones will affect the appearance of the eye makeup that is applied?

A

the zygomatic bones and the lacrimal bones

89
Q

Which of these sets of bones is found in the arms and hands?

A) fibula, tibia, and patella

B) phalanges, metacarpus, and radius

C) thorax, sternum, and clavicle

D) phalanges, metatarsals, and talus

A

b) phalanges, metacarpus, and radius

90
Q

How do veins function in the circulatory system?

A

Veins transport oxygen-poor blood and waste products.

91
Q

Each of the following is a blood vessel EXCEPT _____.

A) pulmonaries

B) arterioles

C) venules

D) arteries

A

A) pulmonaries

92
Q

Which of the body’s systems functions to remove waste material from the body cells to the blood?

A

lymphatic system

93
Q

Identify a function of the lymphatic system.

A

Defend the body against toxins and bacteria, and remove by-products of infection, such as pus and dead tissue.

94
Q

The glandlike structures in the immune system that filter bacteria, viruses, and cancer cells are called ________.

A

lymph nodes

95
Q

Choose the body system that functions to regulate the body’s temperature.

A

integumentary system

96
Q

Which of the following best describes a function of the integumentary system?

A) Control hormone levels within the body that determine growth and development.

B) Protect the body from disease by destroying pathogens and toxins.

C) Eliminate waste from the body, reducing the buildup of toxins.

D) Protect the body against outside elements, such as germs, chemicals, and exposure to the sun.

A

D) Protect the body against outside elements, such as germs, chemicals, and exposure to the sun.

96
Q

A cosmetologist is discussing possible treatments for dry scalp with a client. In order to make informed decisions about scalp treatments, which body system should the cosmetologist understand?

A

integumentary system

97
Q

Select the body system that includes the pituitary, thyroid, and adrenal glands.

A

endocrine system

98
Q

After an initial consultation with a new, middle-aged client, a cosmetologist learns that the client has noticed that thinning hair has been improving. When asked if there is anything different in the client’s routine, the client indicates recently starting estrogen hormone replacement therapy. In order to understand whether these two situations may be connected, which body system should the cosmetologist be knowledgeable about?

A

endocrine system

99
Q

The basic units of all living things are _____.

A

cells

100
Q

A collection of similar cells that perform a function is called a(n) _____.

A

tissue

101
Q

Structures composed of specialized tissues that perform specific functions are called _____.

A

organs

102
Q

The middle part of the muscle is called the ______.

A

belly

103
Q

The muscles that turn the hand inward so the palm faces downward are the _____.

A

pronators

104
Q

The main arteries that supply blood to the head, neck, and face are the _____.

A

common carotid arteries

105
Q

Which of the following is part of the lymphatic system?

A

thymus gland

106
Q

The word integument means _____.

A

natural covering

107
Q

Deductive reasoning is the process of reaching logical conclusions by employing which of the following?

A) Logical reasoning
B) A best-guess strategy
C) Practical induction
D) Illogical reasioning

A

A) Logical reasoning

108
Q

Use action verbs on your resume, because _________.

A

it makes accomplishment statements more positive

109
Q
A
110
Q

Which of the following is NOT an example of appropriate networking?

A) Decline to attend field trips sponsored by your school because they make you seem less professional

B) Join professional organizations

C) Investigate online communities and social media networks in which you can participate

D) Attend business functions or health seminars, even if they are not completely focused on your technical expertise

A

A) Decline to attend field trips sponsored by your school because they make you seem less professional

111
Q

If you feel you are more than ready for the state board exam on test day, and tell all of your friends that your confidence comes from the fact that you are “test wise,” what, exactly, does it mean that you are “test wise”?

A

It means you understand the strategies for successful test taking.

112
Q

If you don’t feel comfortable writing your own resume, _________.

A

seek a professional resume writer

113
Q

GOOD advice to give someone regarding their practical exam would be to _________.

A

make a list of equipment you are expected to bring to the examination

114
Q

Which of the following should you focus on as you list former and current positions on your resume?

A) Achievements
B) Duties
C) Responsibilities
D) Salary history

A

A) Achievements

115
Q

When you take the exam, you should AVOID _________.

A

making changes to answers without a good reason

116
Q

On the morning of your exam, you should _________.

A

arrive to the test site early

117
Q

How long does the average potential employer spend scanning a resume before deciding whether or not to grant an interview?

A

20 seconds

118
Q

Start with _________, if you want to subtly increase the breadth and scope of your professional contacts.

A

networking

119
Q

When you chose to enter the beauty and wellness industry, your primary goal was to find a good job after being licensed. Now you need to narrow that goal into reality by answering all BUT which of the following important questions?

A) What fees must be paid and what courses must be taken to get you started?

B) Which clientele do you want to work with?

C) What do you really want out of a career in the beauty industry?

D) What particular areas within the industry are the most interesting to you?

A

A) What fees must be paid and what courses must be taken to get you started?

120
Q

All of the following are examples of soft skills, EXCEPT _________.

A) having good study habits

B) being punctual

C) having good interpersonal skills

D) having a positive attitude

A

A) having good study habits

121
Q

A resume is BEST defined as _________.

A

a written summary of a person’s education and work experience

122
Q

If you are _________, you will have a full understanding of the strategies for successfully taking tests.

A

test wise

123
Q

If you are interested in working in a establishment in which full-service treatments such as full-body wraps and luxurious locker rooms are offered, and one in which the clientele expects and receives complete pampering, you should focus your search on _________.

A

high-end salons or day spas

124
Q

Which of the following is the BEST advice to listen to when creating your resume?\

A) Include information that is relevant to the desired position.

B) Make it as long as possible.

C) Include your first work experiences from long ago.

D) Make it complex in order to show sophistication.

A

A) Include information that is relevant to the desired position.

125
Q

When preparing your professional resume, do NOT _________.

A

make it longer than one page

126
Q

If you are interested in working for an establishment with secure pay and benefits, and one that will allow you to transfer should you relocate to a different state, you should focus your search on _________.

A

large national chains

127
Q

Which of the following is NOT considered to be a “whole you” or holistic hint to keep in mind when preparing for a written exam?

A) Avoid reviewing your notes too early in the semester.

B) Get plenty of rest the night before the exam.

C) Avoid cramming the night before an exam.

D) Dress comfortably and professionally.

A

A) Avoid reviewing your notes too early in the semester.

128
Q

If you want to enjoy similar success to that of top professionals in the beauty and wellness industry, you should NOT _________.

A

rely on others

129
Q

Your appearance and style are crucial to making a good first impression. Because of this, you should AVOID _________.

A

wearing strong but stylish cologne or perfume to the interview

130
Q

You should NOT expect to be asked _________ during an interview.

A

what your native language is

131
Q

Jobs for entry-level beauty and wellness professionals _________.

A

are more numerous than the numbers of people who want them

132
Q

The MOST important factor that will influence how well you perform during your state’s licensing exam is _________.

A

your mastery of course content

133
Q

When targeting potential employers, you should NOT _________.

A

begin your search immediately after graduation

134
Q

Which of the following should you NOT do if and when your interviewer invites you to ask him or her questions?

A) Say: “I don’t have any questions for you at this time.”

B) Ask: “When will the position be filled?”

C) Ask: “What are you looking for in a stylist?”

D) Ask: “How long do employees typically work here?”

A

A) Say: “I don’t have any questions for you at this time.”

135
Q

During an interview, you should _________.

A

not sit until you are asked to do so

136
Q

AVOID _________ when you decide to make your initial contact with a spa.

A

sending text messages to the owners before making a phone call or an in-spa visit

137
Q

In order to land that professional position you’ve been hoping for within the beauty and wellness industry, you will be required to do all EXCEPT which of the following?

A) Connect with a spa manager or owner through a close friend or relative already in the industry.

B) Pass your state’s licensing exam.

C) Secure the required credentials from your state’s licensing board by filling out an application.

D) Secure the required credentials from your state’s licensing board by paying a fee.

A

A) Connect with a spa manager or owner through a close friend or relative already in the industry.

138
Q

When preparing for your first interview, you should make sure that you have all of the following materials in place to bring along with you, EXCEPT _________.

A) a report card from most recent schooling

B) a social Security card or number

C) a driver’s license or number

D) names and phone numbers of previous employers

A

A) a report card from most recent schooling

139
Q

In which of the following ways will it benefit you to study the beauty and wellness industry and have a thorough understanding of career planning?

A) It will provide you with the confidence needed to secure a job that suits you.

B) It will allow you to bypass the state board exam and move straight into your career.

C) It will guarantee you a job with high wages and good working conditions.

D) It will automatically translate to high test scores.

A

A) It will provide you with the confidence needed to secure a job that suits you.

140
Q

You are planning to become a beauty pro, with the hopes of someday owning your own place. First, you must pass the requisite state board practical exam. In your preparations, it is BEST that you do which of the following?

A) Practice on the model you plan to take to the exam.

B) Practice on one model, but NOT the one you plan to take to the exam.

C) Avoid practicing on a live model altogether.

D) Practice on as many different models as possible.

A

A) Practice on the model you plan to take to the exam.

141
Q

How long after submitting a resume to and requesting an interview with the owner or manager of a spa should you wait to make follow-up contact?

A

One week

142
Q

Which of the following is NOT true of most of the top professionals in the beauty and wellness industry?

A) They were born successful.

B) They achieved success through persistence.

C) They achieved success through energy.

D) They achieved success through self-motivation.

A

A) They were born successful.

143
Q

It is perfectly legal and okay if your interviewer asks you: _________

A

Are you physically able to perform this job?

144
Q

The very next day after your interview, you should _________.

A

follow-up with a thank-you note or email

145
Q

Which of the following is MOST likely to be a benefit of public speaking in front of local groups?

A) You will put yourself in front of people who are potential clients.

B) You will show your reliability as an esthetician.

C) You will showcase your ability to utilize social media.

D) You will demonstrate that you are a “glass half full” type of professional.

A

A) You will put yourself in front of people who are potential clients.

146
Q

Being paid an hourly rate is usually the best way for new beauty and wellness professionals to start out because _________.

A

new estheticians rarely have an established clientele

147
Q

Who, among the following, would be BEST suited to booth rental at a spa?

A) Someone wishing to take a stepping-stone approach to business ownership

B) Someone relying on only one job for income

C) Someone needing full-time employment

D) Someone who does not have the time to build up their own clientele independently

A

A) Someone wishing to take a stepping-stone approach to business ownership

148
Q

Being a person who always sees the glass as half full is one important way to be which of the following?

A) Positive

B) Respectful

C) Professional

D) Reliable

A

A) Positive

149
Q

Which of the following is MOST likely to increase an esthetician’s chances of quickly building a solid and loyal clientele?

A) Employ advanced marketing and publicity strategies.

B) Select a specific location where the competition for clients is saturated.

C) Live and work in a rural area or small town.

D) Concentrate on a common, popular niche within the beauty business.

A

A) Employ advanced marketing and publicity strategies.

150
Q

The BEST time to think about getting your clients back into your salon or spa for their second appointment is _________.

A

while they are at the salon or spa for their first appointment

151
Q

As you become more and more experienced, you should see a reduction in which of the following?

A) The amount of time it takes you to perform services

B) The number of services you perform in a given day

C) The amount of money you earn

D) The number of clients you see

A

A) The amount of time it takes you to perform services

152
Q

If you do not pay back your student loans, it is very UNLIKELY that you will _________.

A

not be allowed to graduate

153
Q

_________ is MOST dependent on a loyal client base.

A

Increasing service prices

154
Q

_________ must always be your first concern as an esthetician.

A

Providing good-quality service

155
Q

If you are using an expensive moisturizer on a client’s face, you should AVOID _________ if you’re trying to sell this product to your client.

A

discussing the cost savings of the generic brand

156
Q

What would be the BEST way to “give yourself a raise”?

A

Spend less money.

157
Q

Which of the following is LEAST likely to be true if you are an employee of a spa?

A) You will work as an independent contractor.

B) You will work on a salary-commission basis.

C) You will work on a commission basis.

D) You will work on a salary basis.

A

A) You will work as an independent contractor.

158
Q

What of the following is NOT a principle of selling in the beauty and wellness industry?

A) Over-promising what a product can do to generate client interest

B) Getting clients to like and trust you

C) Only recommending products the client really needs

D) Be self-confident when recommending products

A

A) Over-promising what a product can do to generate client interest

159
Q

It is important for you to report all of your income, even cash tips that are not shown on your paycheck, because _________.

A

you will increase the amount of Social Security benefits you’ll receive after retirement

160
Q

The BEST way to record your tips and additional income is to _________.

A

keep a daily log

161
Q

Which of the following should you attempt in trying to overcome a client’s objection?

A) Rewording the objection in a way that addresses the client’s need

B) Avoiding stating things in terms of the client’s benefit

C) Stating things in such a way as to avoid having the client change their mind

D) Not acknowledging what the client said

A

A) Rewording the objection in a way that addresses the client’s need

162
Q

It would be beneficial for someone to rent a booth at a spa in order to _________.

A

set up one’s own business

163
Q

Although you did not have to set up your own small business, you do pay the owner of the spa you work at a portion of every client fee in exchange for the use of the treatment room and the space. You are MOST likely a(n) _________.

A

independent contractor

164
Q

Why is it important for you to be sure to ask all of the prospective employers you interview with for a thorough and written job description before you leave each of the interviews you attend?

A

You will be expected to fulfill the functions listed on the job description.

165
Q

If you work hard and long hours as a beauty and wellness professional, and are one of seven at your spa, which of the following should you AVOID if you want to truly succeed as part of a growing team?

A) Remaining insubordinate

B) Pitching in

C)Being a conflict resolver

D)Becoming a relationship builder

A

A) Remaining insubordinate

166
Q

If, as an accomplished beauty and wellness professional, you decide to give yourself a raise after carefully reviewing your monthly budget, which of the following will BEST assist you in doing so?

A) Retailing more

B)Working fewer hours

C) Decreasing service prices

D) Spending more money

A

A) Retailing more

167
Q

If you always make it a point to talk about the varied services you offer while giving facials to your clients, with the hopes of getting them to stay a bit longer for the additional service, then which of the following are you practicing?

A) Ticket upgrading

B) Marketing

C) Retailing

D) Rebooking

A

A) Ticket upgrading

168
Q

If, as a successful beauty and wellness professional, you want to become better at selling items that are for sale at the salon, then which of the following should you always be taking as the first step in successfully selling products?

A

Selling yourself

169
Q

Which of the following are you doing if, as an esthetician at a high-end salon, you always use the same skin cleanser on your client’s faces and then, immediately after the treatment, always show the client a jar of the skin cleanser that is available for sale and take-home use?

A) You are retailing.

B) You are marketing.

C) You are rebooking.

D) You are ticket upgrading.

A

A) You are retailing.

170
Q

If you are currently experiencing the most difficulty you ever have or likely ever will experience as an esthetician, then which of the following is MOST likely true?

A) You are currently at your first job as an esthetician.

B) You are currently at your last job as an esthetician.

C) You are currently at your second job as an esthetician.

D) You have not yet started working as an esthetician.

A

A) You are currently at your first job as an esthetician.

171
Q

In order to become a good team player, you should AVOID _________.

A

negativity

172
Q

If, as a beauty and wellness professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of _________.

A

ticket upgrading

173
Q

Which of the following BEST represents retailing?

A) Recommending a client purchase for home use the cleanser you are using during a facial

B) Recommending a client make an appointment now to come back in six weeks for another one

C) Recommending a client see a different specialist in your spa for a specialized service

D) Recommending a client see a different specialist in another spa for a specialized service

A

A) Recommending a client purchase for home use the cleanser you are using during a facial

174
Q

If you have a conflict with a coworker on the job, you should be willing to _________.

A

resolve the conflict

175
Q

The U.S. Internal Revenue Service (IRS) categorizes independent contractors and booth renters as _________.

A

self-employed workers

176
Q

Which of the following outlines the duties and responsibilities of a particular position?

A) The job description

B) The employment status

C) The career resume

D) The employment classification

A

A) The job description

177
Q

The first reality of a service position is that your career revolves around which of the following?

A) Your clients

B) The general public

C) Your boss

D) You

A

A) Your clients

178
Q

In order to meet your clients’ needs, you must do all EXCEPT _________.

A) put yourself first

B) be a lifelong learner

C) be punctual

D) be true to your word

A

A) put yourself first

179
Q

In which of the following ways will it benefit you to have studied the beauty and wellness industry and have a thorough understanding of what it is like on the job?

A) It will help you to promote yourself and build a loyal client base.

B) It will automatically translate to a large number of loyal clients.

C) It will guarantee you a job with high wages and good working conditions.

D) It will allow you to bypass the state board exam and move straight into your career.

A

A) It will help you to promote yourself and build a loyal client base.

180
Q

The similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry is that, in both cases, _________.

A

you can showcase your skills by working hard and doing your best

181
Q

Beauty professionals familiarize themselves with a multitude of different compensation structures before starting their careers because _________.

A

there are a variety of ways that employers within the beauty and wellness industry may compensate their employees

cos 241 (13 decks)

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