FINAL EXAM REVIEW Flashcards
As an interviewer, you may help alleviate the occurrence of accumulated stress or post-traumatic stress responses in clients with careful listening and support. Which of the following is an example of accumulated stress?
A. Being teased and excluded by classmates
B. Experiencing discrimination and prejudice in the community
C. Continuing harassment in the workplace
D. All of the above
D. All of the above
Client: “There’s this group of girls who make fun of me and call me names, and I feel sad. They keep making fun of my shores, just ‘cause I don’t have name-brand shoes. I try to ignore them, but still the feeling inside me just hurts.”
Counselor: “You are having trouble at school. Some girls call you names, make fun of your shoes, and it feels hurtful inside.”
This response can be classified as:
A. Encouraging
B. Paraphrasing
C. Summarizing
D. Restating
C. Summarizing
Which of the following is not used in reflection of feeling?
A. Identifying key emotions
B. Emphasizing cognitive content
C. Affective empathy
D. Search for positive feelings
B. Emphasizing cognitive content
The first task in eliciting and reflecting feelings is to _____ key emotional words expressed by the client.
A. recognize
B. paraphrase
C. reflect
D. confront
A. Recognize
“I feel really terrible. My folks have divorced. They have moved apart, and I don’t know where to live.” Which would be a reflection of feeling in response to this client?
A. “You’re really confused.”
B. “Really terrible?”
C. “Sounds like you’re really upset and are confused as to what to do next.”
D. “Looks like you have had a bad experience. I can see that it would be tough deciding what to do next.”
C. “Sounds like you’re really upset and are confused as to what to do next.”
Using the past tense tends to be more effective when reflecting feelings back to clients.
A. True
B. False
B. False
Focusing the interview enables ________.
A. Increased ability to intentionally direct (or not direct) client talk
B. Increased cognitive complexity
C. Broadened understanding through exploring different perspectives.
D. All of the above
D. All of the above
The community genogram is used to help clients understand how their _____ might affect their current feelings and thoughts.
A. Behaviors
B. Hobbies
C. Careers
D. History
D. History
According to the authors, an important goal of interviewing is to move clients from:
A. Ideas to feelings
B. Problem focus to person focus
C. Closed questions to open questions
D. Stuckness to intentionality
D. Stuckness to intentionality
Empathic supportive confrontation is:
A. a direct, harsh challenge guiding clients to face hard issues
B. a complex set of skills requiring observation and listening.
C. seeking clarification by “going against” a client’s idea
D. the primary skill used by interviewers to force clients to see their errors
B. a complex set of skills requiring observation and listening.
Therapy Sequence
- open & closed questions
- encouraging
- reflecting feelings (affective)
- paraphrasing (cognitive, static content)
- summarizing is BOTH cognitive and affective
Therapy is built on:
- empathic relationship
- story/strengths
- goals (what does the client want to happen)
- restory
- action
Distress
What the client needs help with (mental, emotional, physical, social)
3 Ways to Help Clients
- psychoeducation
- stress management
- skill building
Which of the following focuses on gathering client data, suggesting ways to solve problems, or providing information?
A. interviewing
B. psychology
c. counseling
d. psychotherapy
a. interviewing
Which of the following statements is TRUE?
a. the terms interviewing, counseling, and psychotherapy are not interchangeable.
b. solid interviewing skills are essential to becoming a successful counselor
c. the overlap between interviewing, counseling, and psychotherapy is minimal.
d. all of these
b. solid interviewing skills are essential to becoming a successful counselor.
Which of the following statements is FALSE?
a. Counselors need to be competent in evidence-based counseling skills.
b. counselors need to know the theoretical systems of counseling.
c. counselors need to use scientific research to precisely determine the most useful way to help each of their clients.
d. all of the above statements are false
c. counselors need to use scientific research to precisely determine the most useful way to help each of their clients.
Intentional interviewing is concerned with:
a. finding the single best response for each client statement.
b. the counselor knowing one theory exceptionally well.
c. having many alternative response available to any client statement
d. being able to explain why you made that particular choice
c. having many alternative responses available to any client statement
Male Client (talking about a job conflict): “I just don’t know what to do about my new boss. He is always blaming me even when I do a good job. He’s new on the job; maybe he doesn’t have much experience as a supervisor. But he’s got me so jumpy and nervous I can’t sleep at night. My family isn’t doing well, and I’ve been arguing with my wife. She doesn’t understand what’s going on. And the kids aren’t doing well in school.” Which of the following actions is NOT helpful or appropriate when beginning to counsel this client?
a. reflecting client feelings
b. asking an open question
c. attempting to deliver a perfect empathic response.
d. summarize the presenting issues and ask where the client would like to begin.
c. attempting to deliver a perfect empathic response
Which of the following is TRUE about counseling microskills?
a. they are the foundation of intentional counseling and therapy.
b. they are communication skill units of the session interview.
c. effective use of microskills enables you to anticipate how clients will respond to your interventions.
d. all of these
d. all of these
“Do no harm” to your clients is one of the most important ethical principles for all helping professions.
a. true
b. false
a. true
Ethical codes aid the helping process by:
a. teaching and promoting the basics of ethical and appropriate practice.
b. serving as a mechanism to improve practice.
c. protecting clients by providing accountability.
d. all of the above
d. all of the above
HIPAA is the acronym for:
a. Health Incorporated for Patients Assistance for Allstate
b. Health Insurance Portability and Accountability Act
c. Health Insurance for Patients from All Alliances
d. Health Insurance Provided by Allstate to All
b. Health Insurance Portability and Accountability Act
What do we do with instances of microaggressions and harassment in counseling?
a. help clients accept their misfortune
b. help clients name the issue and identify contextual/environmental factors
c. just sit with the client and be empathic
d. all of the above
b. help clients name the issue and identify contextual/environmental factors
Which of these is NOT true of effective attending behavior?
a. It primarily involves eye contact, body posture, and following the client verbally
b. it requires both verbal and nonverbal sensitivity
c. it is illustrated by frequent use of counselor self-focus
d. it is useful in rapport building
c. it is illustrated by frequent use of counselor self-focus.
Which of the following focuses is NOT an attending skill?
a. visual/eye contact
b. vocal quality
c. verbal tracking
d. emotional intelligence
d. emotional intelligence
Attending behavior on the part of the helping professional _____
a. is making sure the client is comfortable before the session begins.
b. attending to client needs as they arise in the session.
c. is encouraging client talk and reducing interviewer talk
d. is noting accurate details in the report following the session
c. is encouraging client talk and reducing interviewer talk
Observation is:
a. secondary to attending and questioning skills
b. less important when you video record interview sessions
c. focusing only on your client’s speech in the interview.
d. vital to establishing a helping relationship
d. vital to establishing a helping relationship
When clients talk about topics that are uncomfortable to them, one may expect all EXCEPT which of the following?
a. direct, angry eye contact and a more aggressive body posture
b. shifts in eye contact patterns, body movement, and changing vocal qualities
c. slower vocal qualities coupled with shifts in eye contact patterns
d. hesitation and attempt to change topic
a. direct, angry eye contact and a more aggressive body posture.
“Could you share more about that?” This is a(n) ____ question
a. open
b. closed
a. open
“Does he do a good job?” This is a(n) ____ question
a. open
b. closed
b. closed
Which of the following statements best describes how the interviewer uses questions to encourage less verbal clients to talk?
a. you will likely draw out client talk with open questions only.
b. you will likely draw out client talk with closed questions only.
c. you will likely draw out client talk with a thoughtful balance of open and closed questions.
d. you will likely draw out client talk without the use of questions at all
c. you will likely draw out client talk with a thoughtful balance of open and closed questions.
In clinical language, a “checkout” is also considered to be a:
a. reality check
b. perception check
c. sensation check
d. language check
b. perception check
If you use summarizing correctly, you may anticipate that the client will ____
a. thank you and move on to a different topic
b. give more detail without repeating exactly the same story
c. feel heard and discover how parts of important stories are integrated
d. stop talking and jump to another story
c. feel heard and discover how parts of important stories are integrated
Ch. 9: The Skill of Focusing
- focusing is an attending skill that enables multiple view of client stories.
- will help counselor and clients think of new possibilities for restorying and action
- emphasizes importance of both the individual/issue and the social/cultural context
- enables client and counselor to explore context of past memories more fully
Ch. 9: Importance of the Individualistic “I” Focus
- Counseling is for the client
- ultimately, clients are the ones making decisions and acting.
- the bottom line is to assist clients in writing their own new story and plans of action
Ch. 9: Selective Attention
- the way you listen influences clients’ choice of topics and responses
-listening exclusively to “I” statements affects how clients talk about their issues. - listening to culture, gender, and context also affects how the respond
Ch. 9: Draw Out Stories with Multiple Focusing
- client stories and issues have many dimensions
- focusing helps to develop awareness of the many factors related to an issue, as well as to organize thinking.
- focusing can help a confused client zero in on important dimensions
- focusing can be used to either open or tighten a discussion
- use selective attention to focus the session on the client, issue/concern, significant others, a mutual “we” focus, the counselor, or the cultural/environmental context.
- you may also focus on what is going on in the here and now of the session