Chapter 3 - Listening, Attending, and Empathy

Question 1

Attending

Answer 1

counselor’s verbal and non-verbal behavior. support client w/ individually and culturally appropriate verbal following, visuals, vocal quality, and body language/facial expression.

Question 2

listening

Answer 2

core skill of attending behavior. listening fully is the way to communicate empathy and understanding.

Question 3

3 V’s + B

Answer 3

Visual/eye contact
Vocal tone and qualities
Verbal tracking
Body language/facial expression

Question 4

verbal underlining

Answer 4

as you consider the way you tell a story, you may find yourself giving louder volume and increased vocal emphasis to certain words and short phrases. clients do the same. the key words a person underlines via volume and emphasis are often concepts of particular importance.

Question 5

vocal tone matching

Answer 5

it is wise for you to match you vocal tone to the client’s

Question 6

redirecting attention

Answer 6

redirect conversation to focus on positive assets when you observe a strength, a wellness habit, or a resource outside the individual who might be helpful

Question 7

subtractive empathy

Answer 7

counselor responses give back to the client less than what the client stated, and perhaps even distort what has been said. in this case, the listening or influencing skills are used inappropriately

Question 8

basic empathy (level 2)

Answer 8

counselor responses are roughly interchangeable w/ those of the client. the counselor can say back accurately what the client has said. skilled intentional competence w/ the basic listening sequence demonstrates basic empathy. you will find this is the most common counselor comment level in interviews. rogers poiinted out that listening in itself is necessary and sufficient to produce client change. basic empathy is the central level of empathy in session

Question 9

additive empathy

Answer 9

counselor responses that add something beyond what the client has said often are additive. this may be adding a link to something the client has said earlier, or it may be a congruent idea or frame of reference that helps the client see a new perspective. effective use of the influencing skills of this second half of this book is typically additive. feedback and your own self-disclosure, used thoughtfully, can be additive.

Question 10

mirror neurons

Answer 10

fire when humans or animals act and when they observe actions by another. mirror neurons of children and adolescents diagnosed with conduct disorder and adults diagnosed with antisocial personality disorder do not activate.

Question 11

ventral striatum and medial pre-frontal cortex

Answer 11

reward system, related to cognitive emapthy