Chapter 5 - Questions Flashcards
“what” questions
often lead to talk about facts
“how questions”
lead to feelings or process
“why” queestions
lead to reasons
“could/would” questions
tend to be the most open
open questions
typically begin w/ what, how, could/would
closed questions
often begin w/ is, are, do
Beginning framework for drawing out client issues and stories is the model used in newspaper reporting: a mixture of open and closed questions, beginning with who, what, when, where, how, why
- who: who is the client? what are key background factors. who else is involved
- what: what is the issue. what are the specifics of the situation
- when: when does issue occur? what immediately preceded and followed the situation.
- where: where (and when) does issue occur. in what environments and situations.
- how: how does client react? how do they feel about it?
- why: why does issue or concern happen. what are your thoughts as to why it happens.
why questions
use sparingly, if at all. they often put the client on the spot
informal conversation
may be best to start session w/ more informal conversation – focusing on weather, sports, etc, before beginning questions.
first word of a question
may determine client response
when stuck
to help session start again and keep it moving, ask an open question on a topic the client presented earlier
seek specifics rather than vague generalities
concreteness is valuable in empathic understanding
checkout
a closed question (perception check) at the end of the summary to verify counselor understanding
Antecedent-Behavior-Consequence (ABC) Model
particularly useful when a specific challenging situation is unclear. ABC pattern brings out key facts of the event.
- Antecedent: draw linear sequence of story. “What happened first? What happened next? What was result?”
- Behavior: focus on observable concrete actions. “What did the other person say? What did they do? What did you say or do?”
- Consequence: help clients see the result of an event. “what happened afterward? what did you do afterward? what did they do afterward?” sometimes clients are so focused on the event they don’t yet realize it is over
REBT adds -TE/F to the ABC model
- Thoughts: “what was going on in your mind. what were you thinking?” and later “what might other person have been thinking?” variations of these questions can be used at all 3 phases when drawing out the ABC behaviors.
- Emotions/Feelings: “how did yyou feel and what were your emotions just before it happened? During? After?” Later, “How do you think the other person felt?”
