Federal and State Consumer Rights

Question 1

Clients have the right to be told of

Answer 1

their rights before services begin

Question 2

Client has the to do what in regards to their services

Answer 2

they have the right to take part in choosing, planning, and changing any services

Question 3

clients have the right to recieve

Answer 3

enough info to make an informed decision on their care (this includes kind of care, reasonable options, and the benefits, risks, and uncertainties related to each option)

Question 4

they have to right to

Answer 4

voice a grievance (a complaint for being treated unfairly) about services or lack of services without fear of punishment.

Question 5

They have the right to

Answer 5

refuse treatment, medications, or services

Question 6

they have the right to keep medical

Answer 6

-and personal records kept confidential and follow health insurance portability and accountability act (HIPAA) rules.

Question 7

they have the right to

Answer 7

have personal property where it does not violate the rights, health, or safety of themselves or others. To be treated with respect, along with their possessions

Question 8

clients have the right to live

Answer 8

free from abuse and physical or chemical restraints

Question 9

client have the right to be provided

Answer 9

with an administrative hearing when they do not agree with a decision regarding benefits (DSHS consumers only)

Question 10

client have the to make

Answer 10

their own decisions

Question 11

clients has the right to have

Answer 11

their own alone time (esp while you work)

Question 12

clients have the right to

Answer 12

interact with people in and out of their home

Question 13

client have the right to manage

Answer 13

their own financial affairs

Question 14

consumers have the right to

Answer 14

send and receive unopened mail

Question 15

care recipients have the right to

Answer 15

have privacy while using a telephone, computers, tablets, and other technology and in their home

Question 16

remember, clients do not

Answer 16

give up their basic human rights when they start receiving services or move to a community care setting

Question 17

to safeguard these basic freedoms

Answer 17

and ensure consumer independence and self respect, federal and state “consumer rights” laws have been established

Question 18

Unless the client requests

Answer 18

to do something unsafe, or inappropriate, it is important for the HCA to know these rights and honor them

Question 19

clients can not be forced

Answer 19

in any medical procedures against their will

Question 20

consumers deserve respect

Answer 20

and have the right to refuse treatment. they can protect their right to free will and choice

Question 21

Consumers rights to free will include

Answer 21

their daily activities, diet, exercise, medications, etc

Question 22

consumers have the right to make

Answer 22

what an HCA may consider a poor choice

Question 23

clients have the legal right

Answer 23

to expect their medical, financial, and personal records be kept confidential

Question 24

consumers legal right to confidentiality

Answer 24

is required by law under HIPAA. Keep personal records confidential unless on care team.

Question 25

As an HCA

Answer 25

you are bound under confidentiality laws.

Question 26

If you need to share confidential information with the other care team members (can share with care team members only

Answer 26

share only what is needed and what is in the best interest of the consumer-do not gossip- do not have discussions about the client where others may overheat- keep notes in a private and protected place.