Features of an Effective Communication Flashcards
The 7C’s of Effective Communication
- Completeness
- Conciseness
- Consideration
- Concreteness
- Courtesy
- Clearness
- Correctness
It is essential to the quality of the communication process in general. It should include everything that the receiver needs to hear for him/her to respond, react, or evaluate properly
Completeness
The message should be direct or straight to the point
Conciseness
To be effective, the speaker should always consider relevant information about his/her receiver
Consideration
The message should be supported by facts, figures, and real-life examples and situation
Concreteness
The speaker should respect the culture, values and beliefs of his/her receivers
Courtesy
It implies the use of simple and specific words to express ideas. It is also achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience
Clearness
No grammatical error can eliminate negative impact on the audience and increases the credibility and effectiveness of the message
Correctness