FC0-U51 Flashcards
Which of the following is a file on a computer that links to another program or file somewhere else on the same computer?
Shortcut
URL
Attachment
FTP
Shortcut
Which of the following operating systems is MOST likely to be found on a desktop where its primary functions include professional video and audio editing?
Chrome OS
Windows 7 Home
Mac OS X
iOS
Mac OS X
A technician is trying to access a user’s files and is unable to open any folder or file. Which of the following BEST describes the situation?
The folders contain older versions of the files.
The files are corrupted.
The technician needs to change the file attributes.
The technician does not have permissions.
The technician does not have permissions.
A user has a username and password to log onto a banking website. The user would like to keep access to the account as secure as possible. Which of the following security best practices should the user follow? (Select TWO).
Use only public computers to access the website
Create a complex password
Change the default password
Write the password down
Use the original password
Create a complex password
Change the default password
Which of the following components provides the FASTEST medium for hosting and storing an operating system?
Blu-Ray disc
7200RPM HDD
SSD
DVD-RW
SSD
An RoHS label on hardware indicates which of the following?
The hardware produces EMI when used
The hardware is certified to be energy efficient
The hardware provides battery backup for power outages
The hardware needs to be properly disposed
The hardware needs to be properly disposed
Which of the following settings will a user configure as part of the initial operating system setup wizard? Choose 2
Backup schedule
Accessibility options
Multiple user accounts
Time zone
Computer name
Time zone
Computer name
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
The application has to be registered to the user.
The application must be upgraded to a 64-bit version.
The application must be activated.
The application needs to be reinstalled.
The application must be activated.
Which of the following should be performed after a backup has been completed?
Delete the backup
Verify the backup
Save the backup
Schedule the backup
Verify the backup
Which of the following connections provide data with the MOST secure protection from interception?
Wired
WiFi
IR
Cellular
Wired
A technician is configuring a wireless router for a small office and the business owner would like the wireless network to be secured using the strongest encryption possible. Which of the following should the technician choose?
WPA2
WAP
WPA
WEP
WPA2
Which of the following is the MOST sensitive Personally Identifiable Information (PII) and should be shared cautiously and only with trusted resources?
Email address
Phone number
Mother’s maiden name
Last name
Mother’s maiden name
Which of the following operating systems is available for free and can be modified by anyone?
Windows
Linux
Mac OS
Chrome OS
Linux
A user is browsing the Internet when suddenly a threatening message appears on screen demanding a payment in order to avoid the system being disabled. Which of the following BEST describes this type of malware infection?
Ransomware
Adware
Spyware
Virus
Ransomware
Which of the following features of a smartphone controls the screen orientation?
Gyroscope
NFC
Accelerometer
GPS
Gyroscope
Which of the following printer types uses a powder based consumable with a lower cost per page compared to other printers?
Thermal
Laser
Dot matrix
Inkjet
Laser
Which of the following components are used to store data? (Select TWO).
Motherboard
RAM
CPU
GPU
SSD
RAM
SSD
A user has downloaded an application file with the .dmg file extension. Which of the following operating systems can be used with this file by default?
iOS
Windows
Mac OS
Chrome OS
Mac OS
Which of the following operating systems is very lightweight and relies heavily on Internet applications?
Chrome OS
Windows
Linux
Blackberry OS
Chrome OS
Ann, a user, is doing her daily job on her company laptop at a coffee shop. She opens an Internet browser and tries to go to her home page. Instead, she is sent to an unfamiliar website, She clears all temporary files and deletes the history, but this continues to occur. Which of the following is the cause of the problem?
The company has configured a policy on her computer that forces her to stay on their website.
Her computer is infected with adware and is redirecting her browser to another site.
The memory of the browser is corrupt and she needs to have the browser reinstalled.
She did not reboot her computer after clearing the temporary files.
Her computer is infected with adware and is redirecting her browser to another site.
Ann, a user, wishes to free space in her documents folders. Which of the following is the BEST characteristic to sort by in order to ensure that the most space is freed by deleting the least amount of files?
Date modified
File path
Size
Extension
Size
A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection, Which of the following should the user do FIRST?
Contact technical support.
Reboot the computer.
Check the Ethernet cable.
Review the manufacturer’s website.
Check the Ethernet cable.
Which of the following will allow a user to move a file from one folder to another using the LEAST number of steps, while ensuring that the file is removed from its original location?
Open the file from its original location, save it to the new location, and delete it from the original location.
Cut the file from its original location and paste it to the new location.
Rename the file in its original location to a name that is not already taken in the new location.
Copy the file from its original location and paste it to the new location.
Cut the file from its original location and paste it to the new location.
Which of the following software package types is designed to accept input from multiple users?
Utility
Operating system
Specialized
Collaborative
Collaborative
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
The monitor power cable is unplugged.
The video cable has become disconnected.
The operating system has encountered a stop error.
The screen saver has activated.
The video cable has become disconnected.
Which of the following are examples of keyboard connectors? (Select TWO).
USB
RJ-11
Serial
Firewire
PS/2
USB
PS/2
A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following?
Schedule automatic updates.
Enable installed OS features.
Update hardware drivers.
Reinstall productivity applications.
Enable installed OS features.
A user is at the office and has a cellular phone that previously functioned properly. The phone is powered on with a fully charged battery. However, the phone does not have connectivity. Which of the following describes the problem?
Phone is disconnected from WiFi
Provider is conducting system testing
MAC address is bas
Phone is in airplane mode
Phone is in airplane mode
Which of the following alternative technologies allows a computer to run multiple operating systems with partitioning the hard drive?
Web applications
Dual boot
Telepresence
Virtualization
Virtualization
Which of the following is a 15-pin video connection?
DVI
S-video
Component
HDMI
VGA
VGA
Which of the following is considered an optical storage medium?
SSD
Blu-Ray
Flash drive
Memory card
Blu-Ray
Which of the following are best practices when it comes to using a computer in a public location?
(Select TWO).
Notify the administrator when finished.
Use strong passwords.
Turn off the computer when finished.
Disable the save password function on web pages.
Make sure to clean the keyboard when finished.
Make sure to log out of websites when done.
Disable the save password function on web pages.
Make sure to log out of websites when done.
Which of the following is a feature of a basic power strip?
Protects against lightning strikes
Provides multiple outlets for power
Generates power for devices
Provides battery backup for devices
Provides multiple outlets for power
Which of the following connectors consists of three separate plugs for video?
Display port
S-video
Thunderbolt
Component
Component
Which of the following technologies allows people to communicate all over the world inexpensively?
Virtualization
SSID
Kinetics
VoIP
VoIP
Several users want to share a common folder with high availability. Which of the following devices is BEST to use for this requirement?
Large USB flash drive connected to a PC
Medium capacity SATA hard drive
Network-attached storage appliance
Firewall with security management
Network-attached storage appliance
Which of the following would BEST be describe as password best practices? (Select THREE).
Use a long passwords
Sharing passwords with a trusted source
Limiting password resuse
Keeping default passwords
Use of special characters
Writing down difficult passwords
Use a long passwords
Limiting password reuse
Use of special characters
Which of the following is MOST likely required during installation in order to legally install software?
Automatic updates
Service level agreement
License key
Antivirus software
License key
A user wants to purchase a CAD appliaction that requires 8GB of RAM to operate. Which of the following operating system types is required?
8-bit
16-bit
32-bit
64-bit
64-bit
Which of the following BEST describes the pros and cons of a home wired network?
Low throughput, low mobility, high availability, high latency, high security
High throughput, high mobility, low availability, low latency, hight security
High throughput, low mobility, high availability, low latency, high security
Low throughput, high mobility, low availiability, high latency, low security
High throughput, low mobility, high availability, low latency, high security
Joe, a user, wishes to allow his roommate to access his personal computer for Internet browsing, but does not want his roommate to have the ability to make changes to the system. Which of the following BEST describes the type of account Joe should create for his roommate?
Standard
Guest
Administrator
Power user
Guest
A user, Ann, receives a call asking for her password to troubleshoot a problem. Which of the following describes this type of security threat?
Malware
Social engineering
Spam
Physical security
Social engineering
Where can a user find the latest updates, upgrades, or firmware or an electronic device that the vendor supports?
Internet search engine
Internet forum
Technical community groups
OEM website
OEM website
A user needs to download tax documents from a financial website. Which of the following is the website MOST likely to use for transmission of the tax document to the users browser?
HTTP
HTTPS
SFTP
FTP
HTTPS
When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO).
IP address
User’s password
Computer’s name
Subnet mask
HTTP port
Fax number
IP address
Subnet mask
Which of the following is a reason that a user might upgrade a video card driver? (Select TWO).
To decrease the screen resolution
To access monitor standby mode
To fix an error message
To use additional features
To adjust the brightness/contrast
To fix an error message
To use additional features
Before purchasing a new video card for a PC, which of the following should be checked to ensure there will be enough electricity for the video card to function properly?
GPU
CPU
GUI
PSU
PSU
A laptop owner, Ann, can no longer see web pages when she opens her browser, and she only see her search bars and plug-ins. Which of the following is the MOST likely source of this issue?
The computer does not have current antivirus software installed
The computer needs to have its components upgraded
The downloaded toolbars filing the browser screen
The owner was not using complex passwords
The downloaded toolbars filing the browser screen
Which of the following are considered input devices for a computer? (Select TWO).
Mouse
Printer
Speakers
Microphone
Monitor
Mouse
Microphone
While browsing the Internet, a user receives a warning regarding the display of mixed content. The address bar includes https, and the lock symbol is showing. Which of the following does this warning indicate about the website?
It stores data in cache or cookiees, but not both.
It requires login credentials for some sections.
It contains both secure and non-secure parts.
It is best viewed with a different browser.
It contains both secure and non-secure parts.
By default, which of the following types of operating systems can automatically detect a users location while the user is traveling in a bus.
Server
Desktop workstation
Virual server
Mobile
Mobile
A technician is typing the password to logon to a system. A user is standing in close proximity to the technician and is able to see the password being typed. Which of the following BEST describes this situation?
Dumpster diving
Shoulder surfing
Phishing
Social enigeering
Shoulder surfing
Which of the following is the function of a CPU?
Encrypts data for remote transmission
Performs data computation
Supplies electricity to components
Provides storage location for files
Performs data computation
A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify the issue?
Check for physical damage on the computer.
Search for a solution on the Internet.
Reference the manufacturer’s documentation.
Ensure the power supply is set at the current voltage.
Ensure the power supply is set at the current voltage.
A user installing a printer can connect it to which of the following ports? (Select FOUR).
PS/2
VGA
DVI
USB
FireWire
Serial
RJ-11
Parallel
USB
FireWire
Serial
Parellel
When operating under optimal network conditions, which of the following has the HIGHEST reliability?
Bluetooth
Wired
Cellular
WiFi
Wired
When setting up a new workstation, which of the following should be configured during the initial OS setup wizard?
Additional software
Data and time settings
Peripheral devices
Security software
Date and time settings
When applying ergonomics to a workstation area, which of the following are the MOST important to consider? (Select TWO).
Proper sitting position
Amount of time computer will be used
Clarity of the display
Proper keyboard and mouse height
Number of speakers in sound system
Brightness and contrast of the display
Proper sitting position
Proper keyboard and mouse height
Which of the following allows for the FASTEST printer connections?
Bluetooth
USB
Parallel
Serial
USB
A user has purchased some new software from a vendor and wants to install it on all of the Windows computers in the house. Which of the following will help the user accomplish the task and ensure compliance with the software vendor?
Copy and paste the program between computers.
Purchase a multi-user license.
Purchase a single-user license.
Use remote desktop to share the program between computers.
Purchase a multi-user license.
An employee, Joe, forgot his laptop at the airport. Joe is worried about unauthorized access. Which of the following BEST protects against data theft in this instance?
Security software
Full disk encryption
Cable lock
Username and password
Patching the OS and third party software
Full disk encryption
Which of the following printers requires a special type of paper in order to print?
Impact
Thermal
Inkjet
Laser
Thermal
Which of the following is a common characteristic of open source software?
Update cycles are dictated by the manufacturer
Modifications to core funtionalities are made by the manufacturer
Can only run on certain manufacturer processors
Can be fully modified by the user
Can be fully modified by the user
A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause?
The browser is incompatible with the website
The workstation has been infected with malware
The website is not secured by SSL
The certificate of the website has expired
The workstation has been infected with malware
Which of the following components is required to send faxes via POTS?
NIC
Power supply
Modem
Wireless adapter
Modem
Which of the following file formats contain other files within them? (Select TWO).
.tiff
.dmg
.png
.mp3
.iso
.flac
.dmg
.iso
A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue?
Ask tech support for help
Reboot the laptop
Turn off the touchpad
Reconnect the mouse
Turn off the touchpad
A users laptop hard drive contains sensitive information. The user often plugs the laptop into the corporate network. A sensitive file from the laptop has been found on another users laptop. How could the user have prevented this breach?
Disable file and print sharing on the laptop.
Delete unused drives from the network.
Remove shared keys from the key ring.
Set the read-only attribute on the files.
Disable file and print sharing on the laptop.
Which of the following is the BEST reason to backup data?
To ensure data encryption
To ensure data stability
To ensure data security
To ensure data availability
To ensure data availability
A users operating system is set to automatically update as updates are released. However, last weeks updates failed to download. Which of the following should the user do FIRST to install the updates?
Reference the OS manufacturer’s website.
Run a virus scan to remove viruses.
Reinstall the operating system.
Change the automatic update schedule.
Manually download the updates.
Manually download the updates.
Which of the following will allow the easiest and fastest way to share a single file between two modern smartphones without joining the same WiFi network?
Micro SD card
Bluetooth
USB connection
Infrared
Bluetooth
An employee’s new computer came with a free 30-day trial version of antivirus software. The employee’s company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
Enter the company product key for the antivirus software, enabling the full version.
Uninstall the current version antivirus software and install the company version.
Verify internet connectivity and run only scanning software.
Update the trial antivirus software to the latest version.
Uninstall the current version antivirus software and install the company version.
An employee’s new computer came with a free 30-day trial version of antivirus software. The employee’s company provides enterprise antivirus software from a different vendor. Which of the following should the employee do in order to use a full version of antivirus software?
Enter the company product key for the antivirus software, enabling the full version.
Uninstall the current version antivirus software and install the company version.
Verify internet connectivity and run only scanning software.
Update the trial antivirus software to the latest version.
Uninstall the current version antivirus software and install the company version.
Which of the following can a user configure on an operating system so that an audible sound is made when an error message is displayed?
Encryption
Hot keys
Accessibility options
Screen captures
Accessibility options
A user is setting up an older wireless access point that has only WEP for encryption. Which of the following additional
steps will help to secure the network? (Select TWO).
Disable SSID broadcast.
Refresh the MAC address.
Filter the MAC address.
Refresh the IP address.
Use CAT6 cables.
Disable SSID broadcast
Filter the MAC address
Which of the following extensions identifies a video file?
.msi
.tar
.img
.mp4
.mp4
Which of the following is the BEST example of productivity software?
Word processing software
Entertainment software
Image editing software
Anti-malware software
Word processing software
A technician has just finished setting up a SOHO wireless router but the client does not want the PC on the wireless network for security reasons. The technician connects an RJ-45 cable to the computer and the router but does not receive network connectivity. Which of the following is the NEXT step to diagnose the problem?
Change the IP address on the computer to match the router.
Reseat the power cable on the computer and reboot.
Check for link light activity on the computer and the router.
Change the hostname of the router to match the computer’s network.
Check for link light activity on the computer and the router.
Multiple laptops that contain confidential data are stolen from a company. Which of the following is a likely policy change resulting from this incident?
Enabling full disk encryption
Requiring screensaver password
Disabling Bluetooth adapters
Adding multi-factor authentication
Enabling full disk encryption
A user is configuring a SOHO wireless router. The user should change the routers default administrator password for which of the following reasons?
To prevent improper data transmission encryption
To prevent unauthorized configuration changes
To prevent social engineering attacks
To increase wireless signal strength
To prevent unauthorized configuration changes
A user will be travelling with a smartphone that contains confidential information. Which of the following should be disabled? (Select TWO).
Keyboard
Speakers
Mouse
Bluetooth
NFC
Bluetooth
NFC
Which of the following security threats occurs when a user receives an email from an illegitimate source asking for login information?
Hacking
Phishing
Spam
Cracking
Phishing
An attacker cracks a user’s password for all social media, email, and bank accounts. The user needs to change passwords for all these accounts. Which of the following should the user do in the future to prevent this from happening?
Disable unused browser toolbars.
Clear the browser cache.
Avoid credential reuse.
Delete tracking cookies.
Avoid credential reuse
After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue?
Color depth
Orientation
DPI settings
Resolution
Resolution
Joe, a user, needs to store a large amount of data but does not have enough space on his local computer. Which of the following are the BEST options for him to use? (Select TWO).
Network-attached storage
External hard drive
Optical drive
USB thumb drive
Another computer
Network-attached storage
External hard drive
Which of the following computer components are used to store data? (Select TWO).
GPU
HDD
RAM
NIC
CPU
HDD
RAM
Which of the following could be described as both an input and output device?
Flat-screen monitor
Multi-function printer
Microphone
Scanner
Multi-function printer
A technician has been tasked with changing the settings for a used SOHO router, but does not have the administrator password because the previous owner changed it. Which of the following actions will resolve this issue?
Click “Forgot password”
Use a password cracker
Hold the reset button
Use the password: password
Hold the reset button
A user learns of an operating system vulnerability that would allow a hacker to access the computer. The user would like to keep the operating system up to date to prevent such vulnerabilities from occurring. Which of the following should the user configure?
Additional OS features
Automatic updates
Software firewall
Anti-malware software
Automatic updates
A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which of the following is the solution?
Swap the mouse and keyboard to the other PS/2 ports
Remap the mouse and keyboard in the BIOS
Update the BIOS to recognize the new keyboard and mouse
Configure the keyboard localization settings
Swap the mouse and keyboard to the other PS/2 ports
Which of the following is an advantage of using cloud-based collaborative applications and storage, rather than local applications and storage?
Decreased software licensing costs
Higher security encryption
Limited storage space for files
Increased accessibility
Increased accessibility
Which of the following is a requirement to connect a smartphone to a wireless network?
SSID
SATA
SMTP
gzip
SSID
Which of the following protocols is used to secure communications between sender and receiver?
SIP
SNMP
SSL
SMTP
SSL
Which of the following software types allows for the creation of a single file composed of multiple subfiles, while at the same time reducing the overall size of combined elements?
Database
Document sharing
Compression
Maintenance
Compression
Which of the following are secure network protocols? (Select TWO).
IMAP
FTPS
SMTP
HTTPS
DNS
FTPS
HTTPS
Which of the following data connections would provide a user the BEST Internet availability while traveling?
Workstation with only RJ-45 connectors
Smartphone with cellular service
Laptop with Bluetooth wireless connectivity
Tablet connected to a SOHO wireless network
Smartphone with cellular service
A user receives an email formatted to appear as if the bank sent it. The email explains that the user must confirm the name, address, and social security number listed on the bank account. Which of the following BEST describes the security threat taking place?
Should surfing
Social engineering
Spam
Phishing
Phishing
A user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?
Go to the scanner manufacturer’s website and download the current installation information
Check the personal computer manufacturer’s support website for information about scanner installation
Find a scanner user group website and ask for help
Update the scanner firmware and drivers, then reinstall the scanner
Go to the scanner manufacturer’s website and download the current installation information
Which of the following is performed during WiFi setup on a mobile device?
Configuring a Bluetooth pairing settings
Configuring email settings
Configuring screen lock settings
Configuring SSID settings
Configuring SSID settings
When considering backup media, which of the following holds the MOST data?
BD-R
DVD-R
DVD-DL
CD-ROM
BD-R
Which of the following is an example of ransomware?
A user is asked to pay a fee for a password to unlock access to their files
A user receives an email demanding payment for a trial application that has stopped working
A user has opened an Internet browser and is taken to a site that is not the normal home page
A user is asked to open an attachment that verifies the price of an item that was not ordered
A user is asked to pay a fee for a password to unlock access to their files
A user is configuring a new wireless router. Which of the following should be done to ensure that unauthorized changes cannot be made?
Change the SSID
Change the router’s address
Change the administrator password
Change the encryption key
Change the administrator password
When setting up a new device, there are multiple features available that will never be used. Which of the following should the user do to make the new device more secure?
Make all users adminstrators
Remove or disable the unnecessary features
Install a password manager on the device
Make all users guests
Remove or disable the unnecessary features
Which of the following is a safety feature of cloud-based backups?
Incremental copy of data
Local copy of data
Offsite storage of data
Full backup of PC data
Offsite storage of data
After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
The application has to be registered to the user?
The application must be upgraded to a 64-bit version
The application must be activated
The application needs to be reinstalled
The application must be activated
Malware that has an embedded keylogger to capture all of the keystrokes and steal logins is considered:
adware
spyware
ransomware
phishing
spyware
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
The monitor power cable is unplugged
The video cable has become disconnected
The video driver is not installed
The operating system has encountered a stop error
The screen save has activated
The video cable has become disconnected
Joe, a user, has just installed his first home wireless router. Which of the following tasks should be considered to help secure the unit from any confirmed exploits?
Change the router administrator username
Change the router’s broadcasting channel
Update the unit’s firmware
Use a complex administrator password
Update the unit’s firmware
Which of the following is required to have a multimedia conversation with someone across the Internet? (Select THREE).
Network connection
Microphone
Modem
Firewall
Webcam
Cable connection
Network connection
Microphone
Webcam
Joe, a user, saves a document to a flash drive on his computer in order to print the document from a public computer kiosk. After returning home and reinserting the flash drive in his computer, the security software identifies an infected file on the flash drive. Which of the following is the MOST likely cause of the infection?
The flash drive was infected by a driving hacker on the way to the public kiosk.
The public workstation was infected by Joe’s flash drive.
The public workstation was infected and passed the virus to the flash drive.
The flash drive was already infected by the user’s computer.
The public workstation was infected and passed the virus to the flash drive.
A home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the home office desk. Which of the following is MOST likely plaguing the PC?
The PC was switched over to 240v operation mode
Dust accumulation
The PC’s BIOS is severely out-of-date, causing PSU issues
EMI
Dust accumulation
Which of the following has the lowest latency?
SSD
NAS
Blu-Ray
DVD
SSD
Which of the following is the BEST security practice to use when configuring the management options of a wireless router?
Disable DHCP
Change the admin password
Enable SSID
Enable remote administation
Change the admin password
When trying to activate the operating system, a user receives a notice that the software is not genuine. Which of the following security threats has occurred?
Social engineering
Phishing
Virus attack
License theft
License theft
A technician wants to minimize the risk of having third parties track previously visited web pages. Which of the following should be performed in the Internet browsers settings? (Select TWO).
Select from data
Disable location services
Remove cookies
Clear history
Change passwords
Remove cookies
Clear history
Which of the following defines why backup verification is important?
To ensure that the backup runs as quickly as possible
To ensure that the backup can be stored indefinitely
To ensure that the backup can be saved to the cloud
To ensure that the backup contains usable data
To ensure that the backup contains usable data
A user, Ann, is concerned about theft of her laptop and does not want a thief to have easy access to all of her banking and email. Which of the following precautions could be taken to mitigate this issue?
Only browse the Internet on WiFi connections that use WPA2
Turn off the guest account in the operating system
Disable autofill functionality within the web browser
Remove any legacy browsers from the computer
Disable autofill functionality within the web browser
Which of the following permissions is required to run a .bat file?
Delete
Execute
Write
Modify
Execute
Which of the following security threats is classified as license theft?
Entering the neighbor’s software key
Using software to reveal a password
Searching through the trash for passwords
Watching what a user types on screen
Entering the neighbor’s software key
Which of the following allows for hands-free operation of a wireless device?
Encryption
Wireless password
Bluetooth pairing
Internet connectivty
Bluetooth pairing
A user wants to have the latest security patches and bug fixes installed on a computer. Which of the following is the BEST method to achieve this?
Configure anti-malware updates
Manually update before each use
Update every six months
Schedule automatic updates
Schedule automatic updates
A technician has added an external hard drive to a personal computer. The hard drive is powered on, but the computer does not see the new hard disk. Which of the following is the FIRST thing the technician should check?
The power cable
The OS version for compatibility
The hard drive firmware revision
The data cable
The data cable
A user, Joe, is concerned about the safety of his personal information on a website. Which of the following can Joe look for to ensure that his personal information is not at risk? (Select TWO).
HTTP on the browser address bar
Suspicious ads in the browser
HTTPS on the browser address bar
A lock symbol on the browser address bar
The word secure in the browser address bar
HTTPS on the browser address bar
A lock symbol on the browser address bar
Which of the following CPU cooling types is BEST in the dusty environment?
Liquid cooling
Open case
Case fan
Heat sink fan
Liquid cooling
A home user wants to share files between two different computers. The user wants the files to be available to either computer, regardless of whether either computer is turned on. Which of the following is the BEST storage method?
USB storage
Internal storage
Direct attached storage
Network attached storage
Network attached storage
The extension .rtf is an example of which of the following file types?
Document
Executable
Audio
Spreadsheet
Document
A technician just installed a new computer. Which of the following is the BEST way to manage the cables?
Line the cables up neatly and wrap them together with cable ties.
Leave the cables loose to prevent interference between wires.
Nail the cables to the wall.
Tuck the cables neatly underneath the carpet.
Line the cables up neatly and wrap them together with cable ties.
Which of the following device types needed within a computer to read information on a CD-ROM?
Network card
Optical drive
Video card
Solid state drive
Optical drive
Which of the following applications would a user employ to write a business letter?
Spreadsheet software
Word processor
Desktop publishing
Presentation software
Word processor
Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?
CPU
SSD
Hard drive
System memory
System memory
Which of the following internal components is used for temporary data storage in a workstation?
Power supply
CPU
RAM
Hard drive
RAM
A website locks a users account after three unsuccessful login attempts. This precaution prevents which of the following?
Shoulder surfing
Phishing
Spam
Password cracking
Password cracking
A user wants to update a driver for additional features. Where would the user find a current version of the driver from an official source?
Manufacturer’s CD/DVD that came with the computer
Manufacturer’s web site
Internet community support forums
Third-party support web sites
Manufacturer’s web site
A technician wants to keep a router up to date. Which of the following MUST be updated regularly?
SSID
Adminstrator password
Wireless encryption
Firmware
Firmware
A user has finished running the initial operating system setup wizard. Which of the following would be BEST for the user to do next?
Verify Internet connectivity
Install productivity software
Install security software
Add other user accounts
Install security software
A user needs to establish an initial password for an email account. Which of the following is the BEST example of a complex password?
01#iWant!2686612338
iWantobeaCosmonau#
01c234n56789v9876x21
012iWanttobe210
01#iWant!2686612338
Which of the following computer connector types was designed specifically for allowing high-speed external hard drive transfers?
DVI
USB
eSATA
HDMI
eSATA
Which of the following ports can be used to connect an external hard drive to a computer?
(Select TWO).
MIDI
PS/2
eSATA
RJ-45
USB
RJ-11
eSATA
USB
Joe, a user, has many applications on his computer and is trying to use software management best practices. Which of the following should he consider?
Install a desktop cleanup application
Uninstall unneeded applications
Load each appliaction one at a time
Manage the use of internal memory
Uninstall unneeded applications
Which of the following is the primary goal in performing a backup verification?
Ensure backup data can be correctly restored
Prove the media has sufficient space for the data
Configue frequency of backups
Adhere to legal backup storage requirements
Ensure backup data can be correctly restored
A user is accessing an online bank account for the first time via an Internet browser. Which of the following should the user check? (Select TWO).
HTTPS before the URL
Exclamation point on the status bar
Lock symbol in the address bar
HTTP before the URL
Skull/crossbones symbols in the corner
HTTPS before the URL
Lock symbol in the address bar
Which of the following is the component responsible for interconnectivity of internal system devices?
System case
Power supply
Motherboard
Expansion card
Motherboard
A technician is creating a WiFi network to which anyone can connect without entering a key. With which of the following should the technician configure the wireless network?
Shared
Open
WPS
WPA
Open
Which of the following data connectivity options is the BEST to use when both high availability and reliability are required?
WiFi
Bluetooth
Cellular
Wired
Wired
Which of the following functions can transfer a file between folders and deletes it from the original folder?
Edit
Move
Copy
Paste
Move
A user is installing a new scanner on a computer. Which of the following MOST likely needs to be installed in order for this equipment to work?
License key
OS update
Firmware
Driver
Driver
To increase security, which of the following is the BEST feature to disable on a mobile device when not in use?
Wireless
GPS
Network
NFC
NFC
Which of the following data connection types provides the HIGHEST mobility?
WiFi
Cellular
Direct link
Wired
Cellular
Which of the following keys should be pressed to enable access to various menus?
ALT
SHIFT
TAB
CTRL
ALT
Which of the following system utilities allows a user to configure multiple monitors in the OS?
Color management
Device manager
GPU driver
Display
Display
Joe, a user, reports that his neck and back are hurting after being at his desk for the whole day. Which of the following possible causes of the problem? (Select TWO).
The keyboard is not ergonomic
The monitor does not have a screen protector
The monitor height is not adjusted to Joe’s needs
Joe is not using a wrist rest with the keyboard
The chair is not properly adjusted to Joe’s needs
The monitor height is not adjusted to Joe’s needs
The chair is not properly adjusted to Joe’s needs
Which of the following is MOST important to ensure a computer temperature is maintained within normal limits?
Maintaining constant power output
Ensuring sufficient airflow
Keeping the case open
Turning the wireless off when not needed
Ensuring sufficient airflow
A user reports an inability to access the Internet on a new SOHO router. On further investigation, a technician notices that the wireless network is not visible. Which of the following is the MOST likely cause?
SSID broadcast is disabled
Wireless password has changed
Firmware update is required
WPA2 is enabled
SSID broadcast is disabled
When setting up a new desktop which of the following should be performed FIRST?
Configure user accounts
Plug in cables
Install security software
Configure wireless network settings
Plug in cables
A user has just removed a new desktop PC from the box and has plugged in several new peripheral devices. During which of the following steps will the plug and play peripheral devices be installed on the new PC?
Installing security software
Powering on for the first time
Booting the operating system
Adding additional user accounts
Booting the operating system
Which of the following items require ESD precautions?
Upgrading to a new touch screen monitor
Adding a micro SD card to a smartphone
Installing an compact flash card into a laptop
Replacing RAM in a personal computer
Replacing RAM in a personal computer
A user’s government identification number, birth date, and current address are considered which of the following?
IMAP
HTTP
PII
HTTPS
PII
Which of the following is used for telepresence?
VoIP telephone
Webcam
Remote desktop
Touchscreen
Webcam
Which of the following media has the highest possible availability?
Wired
WiFi
Cellular
Bluetooth
Wired
Which of the following connectors supports both high definition video and audio?
S-video
Component
HDMI
DVI
HDMI
Which of the following is considered an open-source operating system?
Windows
Chrome OS
Mac OS X
Linux
Linux
Ann, a user, has an external monitor that will not turn on. Her laptop has activity lights and is plugged into the same power strip. Which of the following should be checked FIRST to begin troubleshooting this issue?
The power strip
The monitor video cable
The laptop power cable
The monitor power cable
The monitor power cable
When setting up a new computer where does a user change the date and time?
Peripheral configuration
Localization settings
Screen resolution
eSATA settings
Localization settings
Which of the following would be the MOST efficient way to transport a file from one location on a local hard drive to a different location on the same hard drive?
Rename
Cut
Move
Save
Move
Which of the following security threats includes suspicious activity, such as reviewing someone’s screen display without permission?
Malware
Shoulder surfing
Phishing
Password cracking
Shoulder surfing
Which of the following connectors is MOST often used to connect a computer to a network?
RJ-45
RJ-11
IDE
eSATA
RJ-45
Which of the following data connections can span the FARTHEST distance?
WiFi
Dial-up
Satellite
Cable
Satellite
Which of the following adds a basic security measure to a wireless device?
Hands-free headset
Screen lock feature
Airplane mode
Clip-on case
Screen lock feature
Which of the following is the MOST secure password?
Have-A-Nice-Day
HAVE-A-NICE-DAY
have-a-nice-day12
hav3-@-Nic3-D@Y14
hav3-@-Nic3-D@Y14
A user, Ann, calls the manufacturer of a software product she purchased, but is denied assistance because the product is no longer supported. Which of the following options is a BEST next choice?
P2P software sharing service
Original instruction manual
Online user forum
PC manufacturer’s website
Online user forum
Ann, a user, is browsing shopping websites on the Internet when she receives a pop-up message on her screen indicating a virus has been detected by the antivirus software. Which of the following actions should be performed NEXT?
Ignore the message because it is likely adware
Run a scan on the entire local drive
Clear temporary files and folders
Minimize the alert and continue browsing the Internet
Run a scan on the entire local drive
A technician needs to troubleshoot a users computer. The user leaves personal credentials written on a piece of paper for the technician. Which of the following principles has the user violated?
Password confidentiality
Password compexity
Password reuse
Password expiration
Password confidentiality
Which of the following is the BEST method of sharing files within a department?
Flash drive
Network drive
Instant messaging
NFC
Network drive
Which of the following is a common way to prevent physical theft of a laptop or workstation?
Shred any sensitive information to prior to disposal
Avoid storing passwords near the computer
Practice good awareness skills when entering passwords/PINs
Cable and lock device securely attached to a solid object
Cable and lock device securely attached to a solid object
A user receives an email from the bank stating that the user needs to follow a link and re-enter login credentials due to recent security breaches. Based on best practices, which of the following actions should the user take? (Select TWO).
Inform the ISP
Follow the instructions
Delete the message
Reply to the email
Contact the bank
Delete the message
Contact the bank
A user, Joe, wants to install an application on his computer. Which of the following factors should he be aware of before beginning?
The computer has the proper hard drive drivers installed
The computer is connected to a secure wireless network
Check for any updates for the application
The computer meets the application’s minimum requirements
The computer meets the application’s minimum requirements
Which of the following should be done to reduce the risk of having sensitive passwords compromised while browsing the Internet?
Enable software firewalls to block unknown ports
Disable autofill of forms and passwords
Enable screensavers and time-outs on the computer
Use ad-blocking software on the computer
Disable autofill of forms and passwords
Which of the following is used with a touch screen to increase accuracy?
Touchpad
Stylus pen
Joystick
Trackball
Stylus pen
Which of the following BEST describes malicious software that demands the end-user pay a fee or face the destruction of their files?
Trojan
Virus
Spyware
Ransomware
Ransomware
Which of the following should be done to reduce physical safety hazards around a newly installed computer?
Verify all connections are seated properly
Avoid placing other computers nearby
Bundle loose cables with zip ties or Velcro straps
Attach all peripherals to the computer
Bundle loose cables with zip ties or Velcro straps
A user wants to run a major update on a laptop. Which of the following should be considered before running any major updates?
Restore folders from back up
Change administrator account password
Back up important folders
Print all personal documents
Back up important folders
The manufacturer of a SOHO router has released a security fix for the router. Which of the following methods should be used to apply the fix?
Change the admin password
Apply the WEP key
Update the firmware
Hold the reset button
Update the firmware
Which of the following methods are MOST likely used to reduce the internal temperature of a computer? (Select TWO).
Install a protective cover
Reduce display brightness
Air circulation
Electronic recycling
Liquid cooling
Air circulation
Liquid cooling
Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
Telepresence
Cloud-based software
Virtualization software
Productivity software
Virtualization software
An employee is using a desk phone that is connected only via a network cable. Which of the following technologies is the phone using?
LTE
GSM
VoIP
CDMA
VoIP
Which of the following are reasons to verify backups? (Select TWO).
To create a system image for easy restore
To confirm all selected data was backed up
To diagnose any backup media hardware failure
To determine if backup software needs to be patched
To ensure files can be restored
To confirm all selected data was backed up
To ensure files can be restored
Which of the following storage media provides the FASTEST speeds when backing up large data files?
Offsite storage
Network-attached storage
Locally attached storage
Cloud-based storage
Locally attached storage
When storing a document in the cloud, a user needs to be:
On a shared drive
Using a USB cable
Connected to the Internet
In airplane mode
Connected to the Internet
Which of the following storage methods is MOST likely used in corporate settings to save large amounts of data in a secured manner?
HTTP
HTTPS
FTPS
FTP
FTPS
A user receives an email containing a link. When they hover the mouse over the link, the actual URL does not match the text in the body of the email and appears to be a string of random characters. Which of the following is the BEST course of action?
Forward the email to a friend to ask for advice
Reply to the sender asking for confirmation that is safe to open
Delete the email without clicking on the link
Click the link because malware protection software is installed on the computer
Delete the email without clicking on the link
Which of the following are core peripherals needed to use a desktop PC? (Select THREE).
Monitor
Keyboard
Printer
Mouse
Speakers
Mouse pad
Monitor
Keyboard
Mouse
Joe, a user, is setting up a new computer and wants to minimize the risk of a malicious software infection over the network. Which of the following should be configured on the new computer? (Select THREE).
Password policies
Multiple user accounts
Software firewall
Driver updates
Operating system updates
Anti-malware software
Software firewall
Operating system updates
Anti-malware software
A student wishes to share contacts with another students mobile device. Which of the following would be the easiest method to use?
Network-attached storage
Bluetooth sharing
Local hard drive
Peer-to-Peer network
Bluetooth sharing
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions will remedy this situation?
Uninstall all unused browser extensions and toolbars to help reduce risks
Convert the user’s account to an admin-level account, to provide better overall security
Move to an alternate browser that still has consistent security update support
Install multiple anti-malware and firewall products to harden the computing experience
Move to an alternate browser that still has consistent security update support
Which of the following commands is used to view the contents of a file?
Save
Open
Copy
Move
Open
Which of the following video connections provides the highest resolution?
USB
S-video
HDMI
VGA
HDMI
Which of the following software types BEST facilitates collaboration?
Personal information manager
Video editing software
Instant messaging software
CAD software
Instant messaging software
Which of the following is a benefit of setting up a computer to receive automatic updates from the OS vendor?
Arranges the hard drive files in order
Restores missing files that were lost or deleted
Keeps the software current and applies security patches
Provides the latest virus definitions to keep the compuer safe
Keeps the software current and applies security patches
An end-user has 16GB of RAM installed on a computer system. Which of the following describes why the OS only uses a maximum of 4GB of RAM?
The operating system is 16-bit
The computer has corrupted RAM
The computer has a defective motherboard
The operating system is 32-bit
The computer has a virus
The operating system is 32-bit
Which of the following application types is MOST often used for doing a mail merge?
PDF software
Word processor
Presentation software
Personal information manager
Word processor
Which of the following are examples of video connectors? (Select TWO).
VGA
Serial
HDMI
eSATA
PS.2
VGA
HDMI
Which of the following devices transmits and receives printed images over a telephone line?
Monitor
Fax
Scanner
Webcam
Fax
Which of the following file types is use to consolidate a group of files?
.rtf
.m3u
.avi
.rar
.rar
Which of the following extension types are associated with document files? (Select THREE).
.txt
.odf
.msi
.rft
.mp3
.tar
.txt
.msi
.rft
A user purchases a new desktop computer and requires assistance setting it up. Which of the following describes the BEST resource the user should reference?
Technical community group
Local retail store technical
Internet search engine
Manufacturer documentation
Manufacturer documentation
Which of the following describes the difference between open source and commercial operating systems?
Open-source operating systems only run on desktop computers whereas commercial operating systems run on servers
Open-source operating systems run on standard and non-standard hardware, whereas commercial operating systems only run on specific hardware
Open-source operating systems can be downloaded and used by everyone, whereas commercial operating systems can only be used by companies
Open-source operating systems are usually provided free of charge, whereas most commercial operating systems are usually provided at some cost
Open-source operating systems are usually provided free of charge, whereas most commercial operating systems are usually provided at some cost
To reduce the risk of installing unapproved or possibly malicious apps on a smartphone, a user should:
Download apps from a user-supports community
Use a search engine to identify safe apps
Update the firmware to the latest version
Utilize the vendor-provided app store
Utilize the vendor-provided app store
A printer is migrated between offices. All the wires are connected properly, but the new workstation cannot find the printer. Which of the following should the technician install?
OS
Updates
Drivers
Application
Drivers
A technician is setting up a router and would like to increase the security level. Which of the following actions will achieve this?
Installing anti-malware on the router
Changing the default admin password
Increasing transmission power
Configuring multifactor logon authentication
Changing the default admin password
Which of the following is the BEST reason to change a wireless router’s default SSID?
To make it easier to identify in a location with several routers
To make the network feel more personal
To make it more difficult to join
To make the network secure
To make it easier to identify in a location with several routers
Which of the following software is used to reduce the size of the file or folder?
Desktop publishing
Basic database
Compression
Anti-malware
Compression
A user is updating a website. Which of the following protocols will provide the MOST security when uploading the files?
FTPS
FTP
SMTP
HTTP
SNMP
FTPS
Which of the following storage methods provides the HIGHEST redundancy and availability?
Cloud-based storage
Storage Area Network
Locally attached storage
Network Attached Storage
Cloud-based storage
Which of the following are types of access control attacks?
Each correct answer represents a complete solution. Choose all that apply.
Brute force attack
Mail bombing
Spoofing
Dictionary attack
Brute force attack
Mail bombing
Spoofing
Which of the following is the bandwidth of an SCSI Ultra2 Wide I/O port?
50 MBps
160 MBps
320 MBps
80 MBps
80 MBps
Which of the following actions can a technician take to reduce the chances of static charges being built up? Each correct answer represents a complete solution. Choose three.
Wear silken clothes
Do not wear wrist strap
Remove carpets from computer rooms
Wear cotton clothes
Increase humidity level
Remove carpets from computer rooms
Wear cotton clothes
Increase humidity level
You work as a computer technician. When you start your computer, you find that the computer’s CMOS battery has failed. You replace the CMOS battery. What will be your next step after replacing the CMOS battery?
Run the DEFRAG utility
Create a partition on the hard disk drive
Run the SCANDISK utility
Reboot the computer and set the date and time
Reboot the computer and set the date and time
You work as a Network Administrator for Tech Perfect Inc. The company has a Windows-based network. You do maintenance work on a Windows 2000 Professional computer. You require to perform the following jobs:
Exhaustive disk checking.
Locate bad sectors (if any).
Recover readable information.
Which of the following commands will you use to accomplish the task?
CHKDSK /v
CHKDSK /i
CHKDSK /f
CHKDSK /r
CHKDSK /r
You are responsible for tech support at your company. You have been instructed to make certain that all desktops support file and folder encryption. Which file system should you use when installing Windows XP?
FAT
EXT4
FAT32
NTFS
NTFS
Which of the following DB-style connectors are used by SCSI-2 drive interface standard? Each correct answer represents a complete solution? Choose three.
40-pin female
25-pin female
68-pin female
50-pin female
25-pin female
68-pin female
50-pin female
Which of the following are removable storage devices/media? Each correct answer represents a complet solution. Choose three.
CD-ROM
SD card
Hard disk drive
USB Pen drive
CD-ROM
SD card
USB Pen drive
Which of the following uses a shorter wavelength and allows for almost six times more data storage than on a DVD?
Blu-ray Disc
Digital Linear Tape (DLT)
Bluetooth
Blue Jacking
Blu-ray Disc
Which of the following SCSI types use 16-bit bus? Choose 2.
Fast Wide SCSI-2
Double Wide SCSI-2
Fast SCSI-2
Wide SCSI-2
Ultra-2 SCSI (Fast 40)
Fast Wide SCSI-2
Wide SCSI-2
Which of the following firewalls inspects the actual contents of packets?
Packet filtering firewall
Application-level firewall
Circuit-level firewall
Stateful inspection firewall
Application-level firewall
Which of the following protocols is widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet (VoIP)?
LDAP
ICMP
UDP
SIP
SIP
Which of the following technologies can be used to encrypt the wireless networks? Each correct answer represents a complete solution. Choose two.
WAP
Kerberos
WEP
WPA
WEP
WPA
Which of the following statements about the DVI-D connector are true? Each correct answer represents a complete solution. Choose three.
It is used for only digital signal connections
Its single link connector contains 18 pins
It is used for both digital and analog signal connections
Its dual link connector contains 24 pins
It is used for only digital signal connections
Its single link connector contains 18 pins
Its dual link connector contains 24 pins
Which of the following is a program initially designed to prevent phosphor burn-in on CRT and plasma computer monitors?
Screensaver
Monitor saver
Debugger
Spider
Screensaver
Which of the following is a framework for defining reusable software components that perform a particular function or a set of functions in Microsoft Windows?
SSID
ActiveX
Cookies
JavaScript
ActiveX
Which of the following file attributes are not available on a FAT32 partition? Each correct answer represents a complete solution. Choose two
Compression
Archive
Hidden
Encryption
Read Only
Compression
Encryption
You are selecting memory to put into a laptop. Which of the following types of RAM chips would most likely select?
144 PIN
72 PIN
240 PIN
184 PIN
144 PIN
You are responsible for the laptops used by travelling sales people in your company. These laptops all use Windows XP. You want the machines to go to a lower power state when they have been inactive for more than 10 minutes and are running on battery. The sales people complain that when their laptops go inactive they want them to return to active state very quickly. Which low power state should you use?
Low Power
Sleep
Standby
Hibernate
Standby
Which of the following protocols provides an encryption by using the Temporal Key Integrity Protocol (TKIP)?
EAP
WEP
IPSec
WPA
WPA
Which of the following devices has a 15-pin 3 row connector?
Joystick port
VGA monitor
Parallel port
Serial port
VGA monitor
You need to select a laptop for a traveling salesman. He will really need to stretch the battery life as long as possible so he wants low power options wherever possible. Which type of monitor should you select?
LCD
CRT
Active Matrix
Passsive Matrix
Passive Matrix
Which of the following do not support encrypted data transmission?
Ethernet devices
Infrared devices
WiFi devices
Bluetooth devices
Infrared devices
Which of the following does the image denote?
I
I
I
\_\_\_\_\_\_\_\_\_\_
\_\_\_\_\_\_\_
\_\_\_\_\_
\_\_\_
Ground
Capacitor
Resistor
Terminator
Ground
You have an older Windows 98 computer. You wish to upgrade to Windows Vista Home Basic. What must you do?
First upgrade to Windows 2000 then upgrade to Vista Home Basic
First upgrade to Windows XP Pro, then upgrade to Vista Home Basic
Simply buy and install the Windows Vista Home Basic Upgrade
First upgrade to Windows XP Home, then upgrade to Vista Home Basic
First upgrade to Windows XP Home, then upgrade to Vista Home Basic
Which of the following is the lightest but most expensive battery used in laptops?
NiMH
NiCad
Li-Ion
Sodium-Ion
Li-Ion
Which of the following types of fire extinguishers are needed for combustible liquids’ fire such as gasoline and kerosene?
Class C
Class B
Class D
Class A
Class B
Which of the following statements about Hardware Compatibility List (HCL) are true? Each correct answer represents a part of the solution. Choose two.
It ensures that a computer and its components are compatible with the operating system before the operating system is installed
It contains the listing of all the hardware that operating systems vendors have tested with their operating systems
It ensures that a computer and its components are working properly
It contains the license to use operating systems
It ensures that a computer and its components are compatible with the operating system before the operating system is installed
It contains the listing of all the hardware that operating systems vendors have tested with their operating systems
Mark purchases a new computer and installs the Windows 2000 Professional operating system on it. He wants to connect the computer to the Internet. Which of the following actions can he take to protect his computer from unauthorized access, adware, and malware? Each correct answer represents a complete solution. Choose two.
Configure a firewall on the computer
Configure auditing on the computer
Set hidden attributes on his important files
Install all the service packs available for the operating system
Configure a firewall on the computer
Install all the service packs available for the operating system
Which of the following devices does SCSI support? Each correct answer represents a complete solution. Choose all that apply.
Tape drive
Sound card
CD drive
Modem
Hard disk drive
Tape drive
CD drive
Which of the following standard displays is commonly used on 14 inch or 15 inch laptop LCD screens with a resolution of 1400 x 1050 pixels?
SXGA+
UXGA
WUXGA
SXGA
SXGA+
Which of the following display standards has a resolution of 1400 x 1050 pixels?
XGA
UXGA
SXGA+
WUXGA
SXGA+
Which of the following statements about High-Definition Multimedia Interface (HDMI) are true? Each correct answer represents a complete solution. Choose two.
It is capable of delivering the highest quality digital video and multi-channel digital audio on a single cable
It is an interface primarily used to connect hard disk and CD drives in a computer
It is a new I/O bus technology that has more bandwidth than PCI and AGP slots
It has two types of connectors: Type A and Type B
It is capable of delivering the highest quality digital video and multi-channel digital audio on a single cable
It has two types of connectors: Type A and Type B
You are trying to select a particular wireless encryption algorithm. You are concerned that it implements as much of the wireless 802.11i standard as possible. Which encryption algorithm should you implement?
WEP2
WPA2
WPA
WEP
WPA2
Which of the following interfaces is the current standard for digital LCD monitors?
DVE
SVGA
DVI
VGA
DVI
Which of the following are touch screen technologies? Each correct answer represents a complet solution? Choose all that apply?
Surface Wave
Resistive
Transitive
Capacitive
Surface Wave
Resistive
Capacitive
Which of the following statements about Bluetooth are true? Each correct answer represents a complete solution. Choose two.
It forms a network whenever two Bluetooth devices come within a range of ten meters
It has a maximum transmission range of 200 meters
It does not require a line-of-sight connection between devices
It requires a line-of-sight connection between devices
It forms a network whenever two Bluetooth devices come within a range of ten meters
It does not require a line-of-sight connection between devices
Which of the following statements about Standby Power Supply (SPS) is true? Each correct answer represents a complete solution. Choose two.
It provides protection against power surges
It provides protection against power drops and power surges
It provides no protection against power surges
It provides protection against under voltage
It provides no protection against power surges
It provides protection against under voltage
Which of the following internal busses are used for expansion cards? Each correct answer represents a complete solution. Choose all that apply.
PCI
SATA
PCI Express
ISA
PCI
PCI Express
ISA
Which of the following types of batteries are used by toys and watches?
Silver oxide
Zinc-air
Lead-acid
Silver lead
Silver oxide
Which of the following are a form of online advertising on World Wide Web intended to attract Web traffic or capture email addresses?
Pop-ups
Signed script policy:
Cookies
Java applet
Pop-ups
Which of the following types of SATA hard disk drives is used for the Desktop computers?
- 5 inches
- 2 inches
- 8 inches
- 5 inches
3.5 inches
Which of the following hardware uses flash memory technology?
PCMCIA card
Smart card reader
Secure digital card
DDR2 SDRAM
Secure digital card
Which of the following are types of Random Access Memory (RAM)? Each correct answer represents a complete solution. Choose all that apply.
EDO RAM
DRAM
SRAM
VRAM
NRAM
EDO RAM
DRAM
VRAM
Which of the following statements is true about the installation of Universal Serial Bus (USB) devices?
A USB device can be plugged to a computer without restarting it
A computer has to be restarted to install a USB device
USB devices are non-Plug and Play
Software drivers are not required for USB devices.
A USB device can be plugged to a computer without restarting it
Under which environmental conditions is the risk of Electrostatic discharge (ESD) the highest?
Low temperature
High humidity
Low humidity
High temperature
Low humidity
How many pins are available on a PS/2 Mini-DIN connector?
5
4
6
3
6
Rick works as your assistant. He is configuring a computer running Windows XP Professional to connect to a network. He needs to get IP information in the command prompt. He asks you about the usage and brief description of various switches used with a command. Which of the following command switches will you suggest that he use to get the required information of the command?
[command] /&It;
[command] /+
[command] />
[command] /?
[command] /?
You have a 2,8 Ghz Pentium 4 desktop computer running Windows 2000 Server operating system. You want to disable the hyper-threading on the computer. How will you disable the hyper-threading on the computer?
Disable hyper-threading from the Computer Management utility
Disable hyper-threading using jumper setting on the motherboard
Disable hyper-threading from the Device Manager utility
Disable hyper-threading from the Basic Input/Output System (BIOS)
Disable hyper-threading from the Basic Input/Output System (BIOS)
Which of the following technologies is used to detect unauthorized attempts to access and manipulate computer systems locally or through the Internet or an intranet?
Demilitarized zone (DMZ)
Firewall
Intrusion detection system (IDS)
Packet filtering
Intrusion detection system (IDS)
What is the display resolution of the WUXGA standard?
1024 x 768 pixels
1280 x 1024 pixels
1920 x 1200 pixels
1600 x 1200 pixels
1920 x 1200 pixels
You are responsible for purchasing computer hardware for a school district. You have been looking at various sales brochures advocating various types of memory. What would be one advantage to buying dual-channel memory?
It will reduce memory bottlenecks
It will be twice as fast as single channel memory
It has no advantage over single channel memory
It will have more memory capacity than single channel memory
It will reduce memory bottlenecks
Which type of memory chip has 168 pins?
DMA
DIMM
DIP
SIMM
DIMM
Which of the following types of batteries are considered as environmental hazards? Each correct answer represents a complete solution. Choose three.
Button cell
Lead-acid
NiMH
NiCd
Button cell
Lead-acid
NiCd
Which of the following slots on a motherboard are best for a video card? Each correct answer represents a complete solution. Choose two.
PCIe
PCI
AGP
EISA
PCIe
AGP
Which of the following are used by FireWire 800 devices?
6-pin connectors
10-pin connectors
9-pin connectors
4-pin connectors
9-pin connectors
Rick works as a Network Administrator for Company Inc. He takes a backup of some important compressed files on an NTFS partition, using the Windows 2000 Backup utility. Rick restores these files in a FAT32 partition. He finds that the restored files do not have the compression attribute. What is the most likely cause?
The FAT32 partition is corrupt and requires to be reformatted
A FAT32 partition does not support compression
The Windows 2000 Backup utility decompresses files while taking a backup
The backup of files that are saved on an NTFS partition cannot be restored in a FAT32 partition
A FAT32 partition does not support compression
Which of the following statements about a docking station are true? Each correct answer represents a complete solution. Choose two.
It allows a laptop to connect to desktop I/O devices such as full-sized keyboards, CRT monitors, etc
Docking station is also known as a workstation
It is a large circuit board found in a computer on which a CPU is mounted
It is a specialized case into which an entire laptop can be inserted
It allows a laptop to connect to desktop I/O devices such as full-sized keyboards, CRT monitors, etc
It is a specialized case into which an entire laptop can be inserted
You are responsible for technical support at a hospital. Recently, all computers have been upgraded to Windows Vista 64 bit. However, you have a particular custom application that runs only in 32 bit. What should you do?
You will have to uninstall the upgraded operating system
Use compatibility mode to run the 32-bit application
You will need a 32-bit version of Vista, not 64-bit
You will need to get the upgraded 64-bit version of the application
Use compatibility mode to run the 32-bit application
Which of the following cache levels are implemented on microprocessors? Each correct answer represents a complete solution. Choose two.
Level 0 (L0) cache
Level 1 (L1) cache
Level 5 (L5) cache
Level 2 (L2) cache
Level 1 (L1) cache
Level 2 (L2) cache
Your Windows XP hard drive has 2 partitions. The system partition is NTFS and the other is FAT. You wish to encrypt a folder created on a system partition for the purpose of data security. Which of the following statements is true about this situation?
Since the operating system is on the NTFS partition, you can encrypt files on both
You can only encrypt files on the FAT partition
You can only encrypt files on the NTFS partition
You cannot encrypt files on either partition
You can only encrypt files on the NTFS partition
How many devices can be connected to an IEEE 1394 port?
63
127
256
1
63
Which of the following wireless standards has a transmission speed of up to 720 kbpps?
Infrared
Bluetooth
IEEE 802.11a
WiFi
Bluetooth
Which of the following is a fake target that deters hackers from locating your real network?
Honeypot
KFSensor
Malware
Spyware
Honeypot
Which of the following ports support hot swapping? Each correct answer represents a complete solution. Choose two.
USB
Parallel
Serial
IEEE 1394
USB
IEEE 1394
Which of the following types of attacks entices a user to disclose personal information such as social security number, bank account details, or credit card number?
Password guessing attack
Spoofing
Phishing
Replay attack
Phishing
Your customer is using Windows Vista and complains about the quality of picture he is getting on his monitor. You find that you cannot adjust the refresh rate or the resolution. What is the most likely cause?
The video card is not recognized by Windows
The monitor is not compatible with the video card
The video card has failed
The video card does not have enough video RAM
The video card is not recognized by Windows
Which of the following will you use to clean your laptop screen? Each correct answer represents a complete colution. Choose two.
Detergent
Slightly wet and soft cloth
Rough cloth
LCD screen cleaner
Slightly wet and soft cloth
LCD screen cleaner
What is the maximum resolution that SXGA video technology supports?
2560 x 1600
1024 x 768
1280 x 1024
1280 x 720
1280 x 1024
Which of the following typically involves the provision of dynamically scalable and often virtualized resources as a service over the Internet?
Thin client
Cloud computing
Application Virtualization
Terminal services
Cloud computing
