Chapter 11 Review Questions Flashcards
When troubleshooting a computer problem, which of the following are steps you can take to identify the problem? (Choose two.)
A. Use external resources such as the Internet.
B. Talk to end users.
C. Isolate the issue.
D. Attribute it to user error.
Talk to end users.
Isolate the issue.
You are troubleshooting a MacBook Pro. When it turns on, you receive a screen with a flashing question mark. What is the likely cause?
A. Device driver failure
B. Video card failure
C. Memory failure
D. Hard drive failure
Hard drive failure
When providing computer support and testing solutions, what should you always do first?
A. Assume user error.
B. Test the simple stuff.
C. Check Internet resources for solutions.
D. Establish a plan of action.
Test the simple stuff
Your computer has been running backups for a year. Today, you make a change from backing it up to an external optical drive to backing it up to the cloud. What should you do next?
A. Secure the cloud backup location.
B. Schedule regular cloud backups.
C. Destroy the old optical discs.
D. Verify that the cloud backup works.
Verify that the cloud backup works
You are troubleshooting a computer problem. After testing the solution, what should you do next?
A. Establish a plan of action.
B. Verify functionality.
C. Document the work.
D. Identify the problem.
Establish a plan of action
After installing several new software applications, your friend notices that her computer boots very slowly. Which tool can she use to disable programs from running at startup on Windows?
A. Recovery Console
B. System Configuration
C. System Restore
D. Safe Mode
System Configuration
Raul has just installed an older application on his Windows 10 computer and it will not run. He asks you for advice. What should you tell him to try to make it run?
A. Delete and reinstall.
B. Run it as an administrator.
C. Use Safe Mode.
D. Use compatibility mode.
Use compatibility mode.
You are troubleshooting a Windows PC that will not load the operating system. You insert the Windows CD and reboot. Which utility can you use to repair Windows?
A. Recovery Environment
B. MSCONFIG
C. System Restore
D. Safe Mode
Recovery Environment
What is the last step in the process of troubleshooting a computer?
A. Verify Internet functionality.
B. Document the work.
C. Clean up the mess.
D. Retest the solution
Document the work
You have been asked to design a backup solution for your manager’s workstation. Which option will be the fastest?
A. Cloud storage
B. Network storage
C. Local storage
D. They are all the same speed.
Local storage
What type of computer backup will back up all selected files and then clear the archive bit?
A. Normal
B. Differential
C. Incremental
D. Copy
Normal
You have just installed a new printer on your computer, and while it seems to be recognized by the operating system, it will not print. What is the first source to check for information on the problem?
A. The OS manufacturer’s website
B. The printer manufacturer’s website
C. Google search
D. Internet technical community groups
The printer manufacturer’s website
You need to run an emergency backup of your computer, and you need it to finish as fast as possible. You just backed up about three weeks ago. Which backup option should you use?
A. Normal
B. Differential
C. Incremental
D. Copy
Incremental
While troubleshooting a Windows computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. What generated that error message?
A. The memory module
B. Windows
C. BIOS
D. MSCONFIG
Windows
Ron’s computer behaves normally for a time, and then his screen completely freezes up. The mouse and keyboard do not respond. What is the most likely cause of his problem?
A. Faulty video driver
B. Faulty mouse or keyboard driver
C. Failing hard drive
D. Overheating
Overheating
